Cophall Park & Ride Gatwick Reviews 

3,002
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely simple online booking system and mention that the overall pricing is very reasonable and competitive. Travelers frequently highlight the exceptionally friendly staff and the regular shuttle buses that provide a fast, smooth connection to the airport. Though some customers noted occasional long waiting times for the return shuttle, a few others experienced minor delays during exceptionally busy periods. A few people also felt that personal assistance with heavy luggage could be improved and mentioned rare technical issues with car batteries upon vehicle collection.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly staff and efficient airport... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the employees as extremely friendly,... See more

Booking process

Consumers find booking process to be positive, highlighting an easy and quick online experience. Reviewers... See more

Location

Customers consistently note ambiguous experiences with location, finding it close to the airport and very... See more

Price

Clients share positive opinions on price, describing the service as consistently well-priced, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used other parking firms around Gatwick in the past and been very disappointed with the unprofessionalism. This IS NOT what we got at Cophall where the bus turned up when they said it would ev... See more

Company replied

Rated 5 out of 5 stars

This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... See more

Company replied

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

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4.7

All reviews

(3,002)

1,175 reviews in the last 12 months

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Rated 5 out of 5 stars

High recommended *****

We have been using Cophall Park & Ride for some time now and are always really happy with the service they provide. Would highly recommend.

July 19, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you've consistently been happy with our service over time. Thank you for your high recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Friendly team

Friendly team, prompt bus pick up even in the early hours.

July 27, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear our team provided prompt and friendly service, even early in the morning!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Well organised and easy to book

Well organised and easy to book , we have used Cophall for years and never had a problem.

July 27, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you find our service well-organized and easy to book. Thank you for your many years of loyalty and for consistently choosing us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

I always use this carparking when I fly…

I always use this carparking when I fly from Gatwick never had a problem

July 20, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you consistently have a problem-free experience when you choose our car parking for your flights from Gatwick. Thank you for your continued trust!

Cophall Park & Ride Gatwick

Rated 3 out of 5 stars

Booked as per normal via login

Booked as per normal via login but came up as card failure. However booking went through and confirmation sent. Had to call to double check. All ok, but not as clear cut as usual. Helped by a lovely lady called Brook.

July 27, 2026
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Reply from Cophall Park & Ride Gatwick

We appreciate you bringing this booking issue to our attention. We are glad our team could assist you and we will investigate the card failure notification to ensure a smoother process for future bookings.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very organised and staff pleasant

Very organised and staff pleasant. Everything went like clockwork. Pick up was very quick. All very good.

July 26, 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that everything was well-organized and that our staff were pleasant. It's wonderful to know that your experience went smoothly, including a quick pick-up!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Straight forward

Straight forward, No hassle and organised.

July 26, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was straightforward, hassle-free, and well-organized. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

All very smooth

All very smooth. Thanks

July 25, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that everything was smooth for you. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Another great experience easy to book…

Another great experience easy to book in, great customer service, quick transfer and pick always use Cophall parking.

July 25, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad to hear you had another great experience with our easy booking, excellent customer service, and quick transfers. We truly appreciate your continued loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Well organised …

Well organised with no problem dropping car off or picking up again after our holiday.
Regular shuttle to airport.

July 12, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your drop-off and pick-up were seamless and that our regular shuttle service to the airport was convenient for you. Thank you for your wonderful feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Satisfied customers

After using your parking site for the second time we were very happy again and will continue to use you for future holidays. We find you easy to get to, easy to correspond with and Customer service is great and find no fault at all in any part of your service. Thank you

July 23, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're absolutely delighted to hear that you had another fantastic experience using our parking site! It's wonderful to know that you found our service easy to access and that our customer service met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for future holidays.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you found our site user-friendly. We always aim for a seamless experience for our valued customers.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service

July 6, 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you were happy with the service you received. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to make booking.

A pleasant and professional member of staff quickly understood my booking, and completed it without a problem.

July 22, 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that a member of our team was able to quickly and efficiently assist you with your booking. It's wonderful to know that everything was completed without a problem.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Everything runs smoothly

Everything runs smoothly. Car was waiting when we arrived. check in also very easy. Bathrooms at reception area always a plus!

July 14, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that everything ran smoothly for you. It's great to know your car was waiting and check-in was easy. We appreciate your positive feedback about the bathrooms!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Great service. Stress free. Will 100% recommend to others

July 15, 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear we provided you with stress-free service! We appreciate your recommendation.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use Cophall for Gatwick Parking

Always use Cophall for Gatwick Parking. Easy to get to and always give a good service.

July 22, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you consistently find our service good and easy to access. Thank you for your kind words and continued trust in us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Reliable service

Booking easy. Check-in efficient. Arranging return pick up straightforward. Overall a reliable and safe option

July 16, 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and check-in efficient. It's wonderful to know that arranging your return pick-up was straightforward, and you consider us a reliable and safe option.

Cophall Park & Ride Gatwick

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