Corsair Gaming, Inc. Reviews 

I rarely write reviews, but this experience truly deserves one.

I contacted Corsair because I experienced the same issue with my previous mouse again. From the very beginning, Raton was friendly, professional, patient, and genuinely committed to finding the best possible solution.

Instead of simply replacing the product again, Corsair offered me an upgrade to the Nightsabre Wireless. I was honestly thrilled. I never expected that, and I certainly did not take it for granted. After receiving it today, I can already say that it truly feels like a premium upgrade. The comfort, coating, build quality, and overall experience are fantastic.

What impressed me the most was the way I was treated throughout the entire process. Every response felt personal and respectful, and I never had the feeling that I was just another support ticket.

My special thanks go to Raton for his outstanding support. His friendly, professional, and dedicated approach made this an exceptional customer service experience and clearly shows how much he cares about customer satisfaction.

Thank you, Raton, and thank you, Corsair, for going above and beyond. Experiences like this create loyal customers, and I will gladly continue to buy and recommend Corsair products in the future.

I am absolutely delighted with the support service and already told about it to all my friends and colleagues 😂

Tempered glass on my case shattered, and I wanted to buy a new one on the Corsair web site. However, there were no options to deliver it to my country. I contacted support without much hope to ask if there were any other option.

But the support team not only arranged delivery to my address, but also did it for free, the replacement was delivered within 3 days, incredibly fast taking into account my location

I'd say this is my most positive experience with customer support ever.

Special thanks to Gabriel C. who worked on my ticket!

I've bought a corsair Tc100 chair some 3-4 years ago and this year the armrest decided to give up on life. Hoping I could get a replacement for them I contacted customer service, and Matty bless his heart gave me a one off warranty exception for the armrest replacement. What can I say except love to see it!

Two separate issues.

Warranty process:
The support team was helpful but their process is slow.
Also, they sent me a refurbished replacement part instead of a new one, what - it turned out from the small print - they can actually do, and they are not willing to send a new one.
So, read the small print before you purchase anything from them.

Purchase process:
I purchased some parts directly from Corsair on 24/06. It was only £11 cheaper than ordering it from Amazon (Corsair shop) but I trusted them and gave it a go. It was a big mistake. The delivery date was 29-30/06.
After 6 days, I still haven't received the parts and the tracking history shows the parcel was sent from Netherlands to Germany and it is stuck there. I'm in the UK btw. No new delivery date was provided.
The Corsair customer service said it was out of their control, they don't know when it will be delivered, they don't offer anything, just left me in the dark.
Amazon would have delivered it on the same day... It was a big mistake to order it from Corsair directly.

I'm very disappointed. I have many Corsair parts in my PC. I'm starting to regret it.

I had an issue with my power supply, which I had bought almost seven years ago. It was under warranty, and the whole process was incredibly efficient; the new one arrived within two days. Fast and effective—simply wonderful.

I didn’t even ask if I got warranty and your employ’s check for me without asking was crazy sweeet and not money hungry. Thanks! Who helped was Raton S.

Customer service was prompt, courteous and helpful.

This is why I continue to come back to Corsair, that being quality products, & ABSOLUTE A+ service! I always judge a company more so by their service. It’s a pleasure to with the representatives they have! Anthony was above and beyond personable, & knowledgeable as well as others I have talked to in the past. Customer for LIFE here, BRAVO Corsair, B R A V O!

Great customer service

The Corsair support team is very professional and efficient. They helped me out with a warranty product return and all the process was so smooth and easy. Matthew B. and Deanna were so helpful and they did their job in an excellent manner. Thanks to both! You are wonderful!

Fast and reliable answers
Well explained and understandable
Truly impressive support

Fast responses, perfect warranty handling, offering advanced return.
All these made my experience perfect! Thank you.

Very helpful and understanding of the situation with the RMA.

Mathew B. Was very helpful on addressing my issue and resolving, very very satisfied

Corsair PSU broke down after 9.5 years. To my surprise it was still under warranty and also the unreadable serial number sticker was not a problem. Within a couple of days I received a replacement. Everything was taken care of swiftly and efficiently by Matty. Great service!

Corsair were great. They helped in figuring out the problem. There was a lot of back and forth. They were very patient with me and kept asking me to try different options to get the product to work with the software. In the end they organised a replacement and sent all the paperwork needed to return the faulty product. But not until the new product arrived first.

Great service

Raton S, helped me rlly good with an rma. If u see this (u prob wont) thanks!

I purchased a Xenon Edge screen direct from Corsair which failed after a few days. I went through the returns process which is slow and difficult. I have now returned the product, I have to wait for Corsair to receive it then wait 3 to 5 days before they ship out a replacement.

Support have been helpful, but their process is very very slow and effectively means I am without a brand new device for weeks.

This is not good enough for a new product, at this price point direct from Corsair. The UK website does not even allow you to leave a review of the product - draw your own conclusions there.

They charge big money for sub-standard products, and starting the returns process is long and time consuming!!

Very poor

I am very satisfied and grateful for the kind and efficient service from Matthew B. at Corsair, who quickly resolved my report of a defective gas piston and sent me the replacement I needed very quickly and easily. It gives me great confidence to continue using the brand!