Costco Reviews 3,075

Had a fault with an item bought online. Contacted Costco who said they would need to raise with manufacturer for a replacement. Asked for images for evidence which were sent. Now over two weeks and despite multiple chasers and sending to as many email addresses as I can find, not a single response. Gave them a second chance after a previous bad experience and they have somehow managed to be even worse the second time. AVOID

In response to their generic reply, it’s a shame that ‘Catherine’ can publicly reply to a review inside 24 hours, yet my multiple emails to their various customer service agents such as Gabriel Bedu and Karina Rinaldi have been waiting nearly 2 weeks without even an acknowledgment.

Electronic item that failed within 2 year.
Costco won’t help and state manufacturer. Manufacturer won’t help as says out of 1 year warranty.
Looking at recent reviews and online, all the same fault. Item not fit for use and Costco don’t want to know and are still selling the item.
Highly disappointed.

Item delivery was delayed which resulted in me waiting in for 2 whole days and no reason given for the delay to then find item damaged. Contacted customer service to log a complaint to the be told I was not allowed to. Now will have to wait in again for days for them to collect it so I can get a refund. Shocking customer service and will never use them again.

I never had such a poor, un respectful customer service in my life, chatbot is useless, i wate for 30min answer questions with Chris, he ask for time to review, disconnected and lost. It happened 3 times in the last couple of days to me

Please be careful when you buying meat from Cosco .The meat is contaminated,i 400£ for meat and I have to put in the bin whole meat wich I bought as it looks scary!If I have options i will share the picture of the condition of the meat inside.

I was astounded to see all the negative reviews about Costco. I have been a member in 3 states for over 40 years and have never had a problem. Their customer service, including the most liberal return policy in retail is legendary. I think what’s happening is customers don’t leave positive reviews because they take it for granted that Costco is a great place to shop.

Bought a boot dryer from Costco online. Complete piece of junk, unusual for Costco. But been trying to return the item for weeks. With NO support from Costco customer service.
Next step Trading Standards& Amex, to recover my money.

Avoid,Avoid,Avoid! Purchased a SAMSUNG HEAT PUMP TUMBLE DRIER mid may 25 .have have a right damp pungent smell from drier ,contacted Costco customer services (James) don’t have any in stock have to be return and refund on day of uplift contacted Costco to be told no uplift put through to technical support how put me through to SAMSUNG smellers not a warranty part of condition of service not interested it’s maintenance.have put it outside as smell in kitchen was unbearable.S once again avoid at all cost Samsung series 6heat pump tumble drier .Thanks Costco for lack of help to rectify a a faulty goods 8 months old Shame on you !

Tried to purchase a PC from their online store, after trying 3 times, being redirected to payment site, returning to costco.co.uk and subsequently having no less than three transactions showing, the website was unable to complete my transaction.

Providing evidence of the transactions and seeking support, which required me to use incognito browser window for the transaction to complete, the item increased in price by over £300.

Asking them to stand by the price I agreed to pay when trying to complete the purchase, they told me it was not possible. They did concede that it was their supplier who was unwilling but this is not who I tried to purchase from.

As a loyal customer, it was very disappointing and the first time I had service like this from them.

Shortly after writing this they called to say they reconsidered my issue and were going to refund the difference.

It is not how well a company performs when things go right, but how they perform when issues are complicated, expensive and upsetting.

Costco proved themselves to me today.

Costco’s parking policy makes no sense for a warehouse selling sofas, TVs and bulk goods.

Customers are hit with £100 parking charges for spending too long shopping (more than 2 hours), queuing and loading, enforced by a third-party contractor using ANPR cameras. This is not misuse of parking. It’s normal Costco shopping.

Costco will say:
“Contact us and we’ll cancel it”
“Staff can extend parking if you ask”
“It’s to stop abuse by nearby businesses”

That’s not a defence. It’s an admission that the system is broken.

A policy that punishes customers first and relies on manual mercy later is poor design. Shoppers should not have to know hidden procedures, interrupt staff, or spend time fighting parking companies just to avoid a fine.
This has been happening for years. Costco knows. They respond politely. And nothing ever changes!
Customers shouldn’t have to fix Costco’s bad and greedy parking management in their own time.

I paid for 3x 100lbs propane tanks never got them.

I placed an online order with Costco for a floodlight, was expecting delivery within few days,had booked an electrician over week later to fit it.
Order kept showing processing,then had email to say would another week and a half before delivery. Contacted what they call Customer service,I'm sorry but if that's customer service,they have alot to learn.
Just had another email from "customer service" to say order is now cancelled as item is suddenly out of stock altogether.
Delayed to now completely out of stock, and just a sorry, had to pay electrician for cancellation. Does this mean there is no point ordering online from Costco as they may or may not honour it?
Absolutely fuming,wasted my time,cost me extra money and they couldn't give a hoots, the joys of paying for Costco membership.
#782321867

My purchase of an Anker Powerstation and solar panels from Costco in August last year has finally been resolved last week.
I was delivered a damaged powerstation and a second hand solar panel deficient cables. No tracking number was provided, the courier rang to tell me he was on my road.
On discovering the damaged unit and second hand solar panel I contacted customer services and made them aware of the situation 15 Aug 2025.
I requested replacements. Was advised to box up the units and await collection and expect replacements the following week . That never happened and Costco refused to replace the units and I was forced to return the units and repurchase after my credit card was refunded.
The customer service department is a shambles and a disgrace and needs an overhaul by head office. I have logged all the lies unwanted legal advice and the dozens and dozens of emails that have passed backwards and forwards . It beggars belief that one week before this situation was resolved 5 months after requesting a replacement the customer service staff were still unable to get the item number correct.
Head office and senior management note you have lost a loyal customer . I have been a card holder since 1993.
I contacted Anker and explained the sorry saga to them here is their response.

Thank you very much for partaking the details of your experience with us.
“We’re truly sorry to hear about the difficulties you’ve faced during your purchase process through Costco, and we completely understand how disappointing and frustrating this must have been for you — especially given the time and effort you’ve already invested.”

The CAB , financial ombudsman and my credit card company are aware of the shambles that is Costco online. I will enjoy the hundreds of pounds in compensation you paid me and you will never get my custom again. And I share your tardy performance with your potential (never to be) customers.

I am not surprised that Costco "customer services" are unable to find the order number associated with this negative review. There is no likely hood of me ringing your customer service number and wasting hours doing your job for you,this mealy mouthed apology is a warning to you if you are a potential customer thinking of making a high value purchase from Costco ------ don't . If you do and things go wrong ,be ready for a long protracted affair with inept staff,months of emails and calls before you receive any kind of result . Go after your credit card company and demand interest free payments for 12 months from the purchase date. And be ready for financial compensation.

Bought a piece of rib roast for our Christmas dinner - cooked it correctly but it was tough - it expected better from Costco

What a truly aufuall place this has become .

Ordered on line came in 3 days. Very good quality goods & food unbeatable price

Over a week ago I applied for a new Costco card including paying the £47.00 fee. I then received a rejection based on the fact that could not prove I had worked for Bucks. County Council using my pension plan. That’s because I left my job in the early 70’s and didn’t not take my pension contributions with me. That was 9 days ago and despite asking for a refund of my £47 I have been totally ignored! However they have totally bombarded with adverts and offers via email. You don’t play the rules when it suits you.

I purchased an iPad from Costco as a Christmas present for my daughter. When she opened it, we discovered a dent in the corner of the iPad, despite the external packaging being completely undamaged. Although the device works, we were understandably concerned about potential internal damage.
When we contacted Costco on Boxing Day, we were told that because our membership had lapsed, they could not help us unless we renewed. I explained that under statutory consumer rights, a damaged item should be replaced or refunded regardless of membership status. This was initially dismissed as “not policy.”
After numerous calls to different departments, Costco eventually agreed that we were correct — but then advised that because the item was sold by a third-party retailer, we would need to return it for a refund only. As the iPad was bought on a Black Friday deal (£180 cheaper), returning it meant repurchasing at full price, which Costco refused to honour.
One representative suggested renewing our membership to speak to the technical team for a possible replacement. Reluctantly, I renewed, only to be told it wasn’t a technical issue and nothing could be done. I then had to cancel the membership.
In summary, I spent hours on the phone, was given conflicting and inaccurate information, felt pressured into renewing a membership unnecessarily, and ended up with no resolution — just a damaged iPad and a very disappointed 16-year-old. Extremely poor customer service for a company I expected much better from.

Costco change product limits with no regard for customers feeding the pockets of scalpers showing that Costco is only focused on profit and have no concern for genuine customer satisfaction! Very disappointed Costco Croydon!

This doesn’t apply to all the staff, but some are incredibly rude and lack basic manners. The disgusted looks on their faces when walking in, the miserable faces when at checkout, the rudeness when leaving the store n checking your receipt. Not everyone that walks in are criminals. Just to get in is like a bouncer checking your ID and than the amount of people and queues is horrible. I hate going there and I think I’m just going to give up. Maybe online membership might be the way forward but who knows what it would be like if I have a query and reading some of the reviews on here has completely put me off! I don’t understand the need for rudeness and to show authority when people are just trying to get some decent prices on basic grocery goods. Costco please ensure all your staff display basic manners at all times. Yes I know working in retail is very difficult (I too work in retail) but basic politeness doesn’t cost you anything.