Easy website to navigate with many colour choices and accurate descriptions. My wrap arrived on time and was beautifully packaged. It is perfect! Outstanding quality - so refined. So soft and warm. Th... See more
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Review summary
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I purchased a Cosy Llama pashmina for my daughter's wedding at the end of March 2026. The pasmina was warm and comforting on a chilly spring wedding day. I purchased the colour 'pearl' which was compl... See more
I ordered a wedding shawl in the colour cranberry. The colour is stunning and gives a beautiful contrast to my ivory coloured wedding dress. It is also very soft and comfortable. Unfortunately there w... See more
The scarf was exactly what I was after! So hard to find something of this quality anywhere else. Colour and feel is exactly as described. Arrived within expected time, packaged beautifully! Definitely... See more
Company details
Written by the company
Cosy Llama specializes in creating handcrafted alpaca wedding shawls that are designed to be both luxurious and practical. These shawls are made primarily from alpaca wool, which is known for its softness, warmth, and hypoallergenic properties. The shawls are hand-woven and then brushed to achieve a soft and comfortable texture, making them an ideal accessory for a wedding, especially for outdoor ceremonies where warmth might be needed. The shawls come in a variety of colors, including classic white, ivory, and other shades like silver blue, navy, and cranberry. Each shawl measures approximately 200 cm by 65 cm, providing ample coverage. Additionally, they are produced ethically and sustainably, sourced from alpacas raised in the Andean Mountains of Ecuador. Cosy Llama also offers fabric samples for those who want to ensure a perfect match with their wedding attire. For convenience, Cosy Llama provides worldwide shipping, with delivery times varying by region. They also offer express shipping options for those in need of a quicker delivery. The shawls are easy to maintain, with detailed care instructions provided, ensuring they remain a cherished part of your wardrobe long after the wedding day. Overall, Cosy Llama's alpaca wedding shawls combine ethical production with timeless elegance, making them a thoughtful addition to any wedding ensemble.
Contact info
Lisbon, Portugal
- contact@cosyllama.com
- www.cosyllama.co.uk
4.8
Excellent
154 reviews
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Pure indulgence
Easy website to navigate with many colour choices and accurate descriptions. My wrap arrived on time and was beautifully packaged. It is perfect! Outstanding quality - so refined. So soft and warm. The look and feel is pure indulgence. I love it!
June 12, 2026
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Beautiful quality!
April 10, 2026
Beautiful product and love the colour.
Beautiful product and love the colour.
Sadly arrived later than the express delivery time quoted so missed the event.
May 18, 2026
Very pleased with the quality
Very pleased with the quality. Soft, warm and the colour was spot on, matching my dress.
Arrived on time
May 11, 2026
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Cosy and reliable
I ordered 4 samples in advance to test the colors in advance, which is really a good advice. The shawl was delivered very fast with no problems, although it is sent as letter and not as parcel, which may make a difference for the local post office. The material is very cosy, soft and with a decent shine, it may be a little thicker as expected. I love it.
May 14, 2026
The cosy Llama Alpaca Shawl is divine
The cosy Llama Alpaca Shawl is divine. Soft, cosy and classy. I chose the burgandy colour. The ordering and delivery process was well tracked and multiple updates given until delivery. I might order another one in a different colour.
May 13, 2026
Fast delivery and great product
March 20, 2026
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Luxurious
Delivery was quick. Quality is gorgeous, soft an luxurious, perfect for my daughter's cold and windy wedding day!
March 20, 2026
I purchased a Cosy Llama pashmina for my daughter on her wedding day.
I purchased a Cosy Llama pashmina for my daughter's wedding at the end of March 2026. The pasmina was warm and comforting on a chilly spring wedding day. I purchased the colour 'pearl' which was complimented on by many guests. My daughter has worn the pashmina several times since the wedding and absolutely loves the quality and feeling it brings to her when she wears it. I am delighted with the purchase.
March 25, 2026
Not a great experience
Not a great experience. While the shawl itself is nice, the returns process is a nightmare. Don’t believe their claims of a “hassle free” experience. The business is based in Portugal and there are several import duties you have to pay to ship goods into the country, even returns. On top of that, Cosy Llama actually charges you for the apparently “free” shipping - I’m not just talking about the return shipping which is obviously also on top. I paid $216 AUD for my shawl and the ultimate cost to return it was $234, once all was said and done. It’s a rort and clearly false advertising so I’ve reported them to the ACCC.
March 12, 2026
Unprompted review
Reply from Cosy Llama
We’re really sorry to hear that your experience didn’t meet expectations, Kelsey — especially since we know how important these purchases are.
To clarify: we are a Portugal-based company shipping worldwide, and while we offer free outbound shipping, international returns from countries outside the EU can unfortunately involve import duties, VAT, and brokerage fees charged by local customs authorities when the item re-enters the EU. These charges are set by the authorities and are outside of our control. There are countries, where we have local representation (for example, in the UK), and returns are local there. But unfortunately, we have no such presence established in Australia yet.
We always aim to be transparent about this and to support customers through the return process. However, due to the high cost of international returns, we generally recommend ordering fabric samples first to ensure the colour and texture are exactly right.
We absolutely understand your frustration — international logistics can sometimes be more complex than expected — and we’re always here to help customers make the best possible choice before ordering.
Wishing you all the best.
— Cosy Llama Team
The shawl arrived promptly and was of…
The shawl arrived promptly and was of very good quality. It was much appreciated by the receipient.
March 19, 2026
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There is no false advertising I got…
There is no false advertising I got exactly what I saw in the photo’s!
March 18, 2026
Fast delivery and excellent quality…
Fast delivery and excellent quality when it arrived
February 22, 2026
5 stars all round from across the Atlantic!
customer service, delivery, quality of product all 5 star :-) I found Cosy Llama very easy to deal with, despite the fact that I live in Australia. I emailed a question prior to purchase and the team got back to me within a day. My order came quickly & is so beautiful. thank you
February 16, 2026
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I was very pleased with my shawl
I was very pleased with my shawl. Great quality and feels warm and comfortable. Thank you. The packaging is great too!
February 9, 2026
Beautiful material.
February 9, 2026
Very happy with quality and service
Very happy with quality and service , fast shipping and shawl was wrapped beautifully. The cranberry color shawl was exactly as pictured.
Thank you Cosy Llama !
January 27, 2026
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