Cottman of Columbia Reviews 

195
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Cottman vehicle service center were very detailed in checking my Jeep for preventive issues. I was well pleased with the service and discounts applied to my vehicle. I will use them again without he... See more

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Rated 4 out of 5 stars

I took my truck in for a diagnostic test because the transmission was Slipping in 2nd and 3rd gear. I paid 100 bucks and got it back to find out what’s wrong with it and they told me the transmission... See more

Company replied

Rated 4 out of 5 stars

I purchased a groupon for a transmission flush. When I arrived for my 10a appointment, I was informed that they were running behind. Luckily, I scheduled the service right before a trip out of town... See more

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Rated 5 out of 5 stars

I've been coming to Cottman for about a year now, whether it's an oil change, full vehicle inspection (free!), or some difficult mechanical work. They may seem to be a bit more expensive than your cha... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Information provided by various external sources

Visit your local Cottman Transmission and Total Auto Care Center in Columbia SC for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

195 reviews

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4.7

All reviews

(195)

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Rated 5 out of 5 stars

This is a great company!

Great service! Dan and Liz patiently led us through the painstaking process of getting a new transmission. They did a great job keeping us up to date. We will be back (hopefully not for another transmission!)!

November 25, 2016
Unprompted review
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Reply from Cottman of Columbia

Hi Todd, thanks for the great review! While we hope you don't have any other transmission issues, it will be our pleasure to help you in any way we can in the future. Thanks again for your support of our team. Gratefully, Cottman of Columbia

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Rated 4 out of 5 stars

Best customer service

Up front on their time line for looking at it and getting job done. Prob the best auto repair customer service I've experienced.

November 21, 2016
Unprompted review
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Reply from Cottman of Columbia

We are honored to know you rate us as the best, Brian! Thank you very much for the kind review, and please be sure to let us know when we can serve you again. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Very nice and professional , honest folks

Had a car inspected that I was looking into buying for my daughter, they found the issue and gave me a report to take to the dealer ... thanks !!!!

November 17, 2016
Unprompted review
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Reply from Cottman of Columbia

Thanks for letting us take a look at your daughter's potential new car! It was our pleasure to assist you and get you pointed in the right direction for your conversations with the dealer. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Great Service

Busy day ,and they took the time out to assist me with my car!! Very helpful and attentive to me as an customer.

November 13, 2016
Unprompted review
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Reply from Cottman of Columbia

Hi Raven, and thank you! We are never too busy to help the customers who are generous enough to offer us their business. Thank you for being one of them! Gratefully, Cottman of Columbia

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Rated 5 out of 5 stars

Always Thorough

I've been coming to Cottman for about a year now, whether it's an oil change, full vehicle inspection (free!), or some difficult mechanical work. They may seem to be a bit more expensive than your chain shops (looking at you firestone) but, their work is impeccable and i wouldn't take my vehicle any where else. These guys are the local mechanics your dad used to trust.

October 23, 2016
Unprompted review
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Reply from Cottman of Columbia

Earning the trust of our customers is at the forefront of everything we do, and we appreciate the continued opportunities you've given us to do just that over the past year. Thank you so very much for sharing your kind thoughts online, and thanks for your business. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Incredible customer service

October 12, 2016
Unprompted review
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Reply from Cottman of Columbia

Thanks for saying so, Michale! We never aim to offer anything less, and we appreciate the words of support. Gratefully, Cottman of Columbia

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Rated 5 out of 5 stars

Fast, Professional Service

Full transmission rebuild as well as other issues addressed and back on the road in less than a week. Transmission works flawlessly now! Great service thanks again!

September 28, 2016
Unprompted review
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Reply from Cottman of Columbia

We are all about offering our customers flawless repairs so that they get safely back on the road; thanks for saying you found nothing less from us, Matt! We appreciate you. Gratefully, Cottman of Columbia

Rated 4 out of 5 stars

Knowledge & honest mechanic

I've been happy with the work done on by these knowledgeable and honest mechanics. Despite a few defective parts they have stood behind their work and performed repairs under warranty.

September 18, 2016
Unprompted review
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Reply from Cottman of Columbia

Thank you, Keith. We are happy to know we've done everything necessary to reach your satisfaction, and our team appreciates the positive feedback. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Great service and a caring staff.

Needed a new clutch, got a new clutch.Got what I needed at a fair price. Very trust worthy and friendly.Would recommend anyone to go there.

September 10, 2016
Unprompted review
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Reply from Cottman of Columbia

Thanks for letting us give you a hand with your clutch, Brett! We're here for you, and are proud to know our team has your complete trust. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Great customer service!

Very friendly husband/wife operation. They had great customer service both on the phone and in person, actually listened to my problems, gave me options for solving them, and I didn't feel like they were just trying to do "business" and take all of my money. Genuine care went into checking my car over and fixing the issue. Very glad I was referred here I will be back in the future!

September 9, 2016
Unprompted review
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Reply from Cottman of Columbia

We are glad you were referred to as well, Judith, and that we could make the repair process as worry free as possible during your time with us. Thank you for your great feedback, and our team will be looking forward to future opportunities to be of assistance. Gratefully, Cottman of Columbia

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Rated 5 out of 5 stars

Customer service at its finest!

My repair was a complex, long drawn out warranty repair under Carmax that ended up taking almost 3mos. Throughout the entire process they kept in constant contact a day gave me regular updates. They provided us with water and games for the kids and our puppy on the day our car broke down. They helped us find a hotel and an uber driver! The world needs more people like Tony and Lisa to own businesses and revise service! Thank you both!

September 2, 2016
Unprompted review
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Reply from Cottman of Columbia

The world also needs more people like you, Sam, who are willing to be generous in supporting locally owned businesses in person and online. Please know that you are appreciated by our entire team. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Outstanding service

I had my transmission rebuild 6 months ago. It went out not long ago due to a bad torque converter Cottman replaced and rebuild it again to problems hats off to Tony and company

September 1, 2016
Unprompted review
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Reply from Cottman of Columbia

And hats off to you for your business and generous support online, David! It's our pleasure to serve you. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Great service, great people

I couldn't be happier with the service and the professionalism of the people, not to mention the great price. Thanks again to all for making this a pleasant experience.

August 26, 2016
Unprompted review
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Reply from Cottman of Columbia

And we couldn't be happier to have you as a customer, Keith! Earning your trust and satisfaction was our pleasure, and it delights us to know the professionalism and people you found here, led to your complete satisfaction. Thank you! Gratefully, Cottman of Columbia

Rated 4 out of 5 stars

Truck Transmission repair.

Overall a very good exp.
But had to wait awhile for my truck to be repaired.
Prices were a little on the high side but they warranty for 24 mths.
Very nice personnel, friendly and professional.
Will recommend.
Thank you.
Robert V.

August 25, 2016
Unprompted review
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Reply from Cottman of Columbia

Thank you for the recommendation, Robert, as well as your feedback. We are happy to hear you were satisfied overall, and we will be sure to use your comments to continue getting better for you. Gratefully, Cottman of Columbia

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Rated 5 out of 5 stars

First time at Cottman

This was my first time using Cottman for service. They did everything they said they would do and it was done when they said it would be. I was very impressed when I called to check if it was done and the woman I talked to said, " They are bleeding the system and will be done when you get here." The clutch slave cylinder was replaced and not many people know it has to be bled. I would recommend Cottman highly it was a real good experience.

August 19, 2016
Unprompted review
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Reply from Cottman of Columbia

Hi Tom, thanks for trusting our expertise and for recommending that knowledge on TrustPilot. Making first experiences great ones is always our aim, and we are proud knowing we did nothing less during your visit with us. Gratefully, Cottman of Columbia

Rated 5 out of 5 stars

Trustworthy and reliable!

Thank you so much!!! I'm so grateful for finding Cottman's!! They are knowledgeable and extremely thorough. The customer service they provide is honestly the best I've ever had in car service anywhere. I can't recommend them enough!!

August 18, 2016
Unprompted review
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Reply from Cottman of Columbia

And we cannot thank you enough for that recommendation, Melissa! Your compliment of our knowledge, along with our vehicle and customer care, makes our team very proud, and we hope you know you are welcome here any time. Gratefully, Cottman of Columbia

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