COURTS Singapore Reviews 

I ordered a vacuum for over $1400 that was meant to be delivered within 12 days. They emailed to say it would take longer, they then missed the new date and pushed it out to over 6 weeks. Customer service is not helpful. I eventually cancelled the order and requested a refund, who knows how long that will take? I would not recommend them.

This review is only for the online order delivery.
06/12: Placed order. System showed delivery date 12/12 (to be delivered within 3 days).
15/12: The order status changed to 'delivery failure'. I did not receive any SMS/call/'not in' note from the courier. Likely the courier did not even attempt to deliver and leave a note.
16/12: Called courts for rescheduling, was told that I will receive a call within 3 days.

Disappointing delivery service, low responsiveness.

Probably the worst online order experience I have ever had. This is a local order, yet it could take more than 3 weeks to reach me. Courts does not seem to care about the customer experience once the payment has been made.

Update:
Originally 1 star, updated to 4 stars.
19/12: Delivery was automatically rescheduled to 20/12, 3PM-7PM. An email notification was sent to me.
20/12: Courier informed in advance and delivered at 2:45PM. HOWEVER, the courier did not find the correct location using the postal code provided (when Google Map will clearly show the location that I intended to receive the item). The courier was not too far away but I think this could be easily improved with a few taps on the phone.

Will not order online again for the same delivery address as I am concerned about the service quality of this particular delivery staff who is in charge of this area.

The worst electronics company I come across!!!!!!!!

I purchased two items but only one delivered and driver told me someone from Courts will call me but I waited in vain. I called them several times and every time they promised to check and revert, no one ever call back. The worst thing is that they even updated the wrong item in the system, the one i didn't receive was updated as received, they mess up everything, my schedules and my plan. I really disappointed and frustrated with the whole process and never expect this to come from Courts that i regard it as a reputable company. I will never buy from Courts again.

One of the staff doesn’t feel like helping when asking questions about monthly payment. Glad I didn’t apply and decided to make a full payment. First and last

(Updated - Service Recovery 4/5 star)
(Previously - 2/5 stars)

This bad review is aimed at extended warranty offered by Courts.

Bought an LG side by side fridge from Courts megastore 2 years ago with extended warranty. After 2.5 years fridge broke down and is still under warranty. (Do note I only have one fridge in my house)

First contact, it took 3 days for the repairman to come down and assess the issue.

Thereafter, it took another 2 days to notify me that they will fix the fridge, however there is no spare parts. They have ordered but cannot provide an ETA to when it can arrive.

Today is the 10th day and my house is still without a fridge. Throughout, I have been calling extended warranty hotline to request for a spare set. They always mention they are checking and will get back to me, however I have never received a phone call for updates.

I understand it takes time for repair, however, the lack of follow up and ambiguous timeline is really frustrating. I hope the management take a close look into this matter.

**Updated - Service Recovery (4/5 stars)**

After my expressed my online review, i received a phone call from the manager on the same day to arrange to fix my fridge. They brought in LG team to fix directly instead of the initial contractors.

Despite the initial disappointment, the service recovery was fast and solved my issues. I just hoped that they did it from the very beginning.

I would like to extend my thanks to the dedicated manager who called me a few times to ensure my issues were resolved.

Very bad experience sale counter at Funan Mall. Same price for OPPO phone like other shop but the service was very very bad and even the guy not check me for the phone condition after payment. Very bad service and rude guy at counter. Management need to take a look.

I had called to request for an item exchange -they said they will call me the next working day and I received NO calls. I had to call them and go through their very long phone menu. Finally when I got them after pushing about 10 buttons, they told me that I cannot get an exchange because the product was unsealed and used by me.
I understand that- what I don't get is why they cannot have a faster way of reaching the CS officer and why they cannot keep their word that they will call back?
Come on, don't call yourself Customer Service if all you want to do is make life difficult for your customers.

I would like to compliment and recommend the services of Mr Sofiane Dekkari at COURTS NEX @ SERANGOON . He is really one of the most Helpful and polite person who really did his best for customers!
Even when he met unreasonable customers , he remained his coolness and explained patiently to the customers. I am amazed by his service and especially his patience to customers!👍👍👍 He really made my day!! Thank you so much Mr Sofiane Dekkari!

Beware Courts uses installation companies who has no idea what they are doing and caused damages to my brand new home and they have no accountability. Went to the store and got an email address without a way to remedy the situation I have pictures of the damage and the drill bit stuck in my ceiling

If delivery man can give a call customer to inform that estimate time to come is better , …My appointment is 7pm to 9pm ,, I'm rush home by 7pm but let me waiting until almost 8:45pm . I’m Hope no need to rush back home for next purchase from courts.
And start from 9.00pm to 10.00am (25/8 to 26/8 ) courts (9785 9824) messages me almost every hour ,, totally 14 messages about to give delivery service rate ,,very annoying , disturbed and not professional service

Thinesh, Courts Jurong Point was a brilliant sales person - calm and patient (don't mind explaining details as I'm a computer dinosaur...).
He even went the extra mile to call me and remind me to pick up the new laptop a week later.

Do not buy from Courts. I bought a TV and they had separate delivery and bracket installation teams who do not communicate. Installation guy came to my place when the delivery hasn’t arrived and kept calling me to follow up on the delivery. Unless you are happy to be a coordinator for their stupid services, buy from other places Audiohouse or Harvey Norman.

Poor online shopping experience with no support or after sales service as the online store is not connected to the physical store. Extremely disappointed that no one has bothered to respond to my request for a return despite numerous emails and calls.

Booked the 3pm to 7pm time slot for delivery. Waited till 7pm but they never came. They also did not inform me that they would be late, and there was no update on the delivery status.

Finally they came only after 8pm. Seems like they had outsourced their delivery to some small delivery company and their staff looked really young and inexperienced. They did not apologize for the lateness and left shortly. It is very likely that I will not buy from them again.

Its very difficult to contact their Customer Service. Can't find telephone number to their stores. The delivery of product purchased at their mercy. One day before they just call and say the Driver cannot make it as per the schedule fixed. Its a nightmare. Next time will think twice before buying from them.

The customer service is as pathetic as it can goes. I had a similar experience with other reviews. I arranged a date for courts to come down to repair my aircon but on the actual date they failed to show up. On top of that, I had to called them to find out that the item needed to fix my aircon is out of stock. Hence, they could not come down for repair. And this happened for 2-3 times in a row. The end result? I had to call the unresponsive hotline to shout at the customer service for the repair to be finally done. Overall, the process took around 3 months to get one aircon fixed when it should have been done in a month time. This shows the sheer lack of disrespect Courts have for their customers. Needless to say, their management is horribly trash and seemingly, there is no desire on their part to even improve their service.

Here goes, a year before pandemic starts, i was jobless for 2 months. On the 3rd month, i was about to pay on end of the month. They called the debt collectors on me. My goodness, just a few days shy of my payday like blunt harassment. After paying it fully in the future, i am not gonna buying from their stores unless emergency situation.

Their delivery service is a literal nightmare. No communication, numerous no-shows, just terrible. Products are OK though

Very poor service!!!
We purchased a chest drawer
Paid in full. Given date of delivery waited the whole day no show and no one called back for the no show. Called courts on the day working day found out it was out of stock and delivery wasn't arranged at the place.
We asked for full refund after two hours someone called us and told there one item left so we agreed for another delivery date given 11 am to 3pm
Waited the whole day no one called us back till 630pm when we already left home for diner.
Till today we have yet to receive any refund it's been a month
Horrible and irresponsible service team!