Covent Garden FX Reviews 

717
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, welcoming, and knowledgeable staff who provide professional guidance and exceptional personal support throughout every interaction. People note that the team is always polite, accommodating, and ready to assist with any questions or special requests. Consumers frequently highlight the highly competitive exchange rates offered when compared directly to traditional high street alternatives. Buyers also value the fast and reliable delivery service, ensuring foreign currency arrives securely and promptly when needed. Furthermore, individuals genuinely appreciate the clear communication and simple online ordering system that makes all financial transactions entirely stress-free.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing the experience as fast, efficient,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficient, professional, and... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt and reliable shipping times. Many... See more

Price

People report positive experiences with price, consistently highlighting competitive and often the best... See more

Customer service

Customers had great satisfaction with customer service, consistently praising the reliable, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

717 reviews

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4.9

All reviews

(717)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

The best

Quite simply - the best place to exchange currency. Unbeatable rates, have been going here for years. Quick and friendly service and honest prices. Recommend highly!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with good rate, communication &delivery

Was looking for some US dollars for our holiday and found the best rates by pre ordering, looking further found the best rate from Covent Garden FX which also included delivery. Was a bit concerned as they are in London and we are in the Midlands. Looked into them on here and the reviews were all pretty good, looked further and all appeared good. Then looked at how we pay and get the currency delivered, transfer was quick and simple through on line banking with delivery via Royal Mail signed for on a day chosen by us. We made the purchase and got an order confirmation back via email (ordered at 9pm) which included a statement that confirmation email of payment happened in office hours. Following morning the email arrived, followed by another one asking for confirmation of address and name etc. It also gave another email to send it to and stated they would be in touch if anything else is needed. The night before delivery RM mailed to say they had it and delivery was next day, the following day it arrived. Checked it and everything looks good, really impressed at the communication, everything is included, no hidden charges and delivered when they said.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I don't go anywhere else.

I have been us Covent Garden FX for a number of years as they always offer really good rates. Better than banks, post office and all travel agents I had looked at.
Friendly and efficient service make the deal even better. If you specify denominations they will give to you. I don't bother going anywhere else.

December 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I am not one for coming on and leaving…

I am not one for coming on and leaving reviews but after I just tried Covent Garden’s fx I felt I had to. They were amazing, really polite, helpful and accommodating to me. I honestly can’t praise this company enough and the exchange office, sorry I can’t remember his name but sorted out what I requested and sent out directly and trouble free. And it was the best exchange rate at the time to.
So a big thankyou and keep up the great service 👏👏👏. Mr Davies

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Due to unforseen problems with the…

Due to unforseen problems with the Royal mail our clients holiday in money went missing.
Having contacted Covent Garden FX we spoke to Sam Newbury.He explained everything clearly and using his experience and expertise he assured us that we had nothing to worry about as the money was insured.
Over the following few days he kept us informed of any developments and two days after contacting Royal Mail about our missing money it was refunded to our account.
Sam was professional and courteous and friendly, Sam did everything he said ,excellent service under difficult circumstances, top marks to him and Covent Garden FFX.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Competitive rates and excellent service

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none.
Yesterday (a Friday) I posted some surplus Euros, I used Royal Mail Special Delivery, guaranteed delivery before 1pm the next day.
Today (Saturday) the money was in my bank account before 2pm. That would be excellent for a weekday but for a weekend is unbelievable.
Well done Covent Garden and thank you.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Excellent Service and Communication!
I recently used Covent Gardens FX, and I couldn’t be happier with the experience. The service was absolutely top-notch — fast, professional, and efficient from start to finish. Communication was clear and friendly throughout, making the whole process smooth and stress-free. I’ll definitely be using them again and highly recommend Covent Gardens FX to anyone looking for great rates and outstanding customer service!

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Good service, fast delivery

Great company to deal with, good exchange rates and free guaranteed delivery over a certain amount of spend. Simple to use site, good communication and good phone support which is a bonus. Would recommend and use again

October 17, 2025
Unprompted review
Rated 3 out of 5 stars

I think if you just exchange one…

I think if you just exchange one currency then they are fine otherwise not ok. I tried to change usa dollars and Vietnam Currency( VND). They took the full payment but under paid VND. They did rang up informing that they have not enough VND so will increase the dollar amount. It was no where near the amount the amount I lost in vietnam VND.

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

First class service 🙌

First time ordering euros online so was a little nervous.
Excellent service, easy online ordering, regular updates , received in 48hrs via royal mail special delivery.
Fabulous service will definitely be my new travel companion 😀
Thankyou

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly people and great rates!

Good rates and great customer service! Juliana's always really friendly and nice. I often receive foreign currency in my job as a tourist guide and always come here to exchange it.

September 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Fabulous service

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able to exchange bills and have the cash transferred into our account in about 3 hours was huge bonus. Thanks for your help Juliana and making a chore into a pleasure

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I got the best buy back rates from…

I got the best buy back rates from Covent Garden FX, saving me an extra nearly 17% on what the Post Office offered me. The service was smooth, payment was quicker than the 48 hours promised! Thank Covent Garden FX

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Would just like to say what a wonderful company to have delt with I can’t recommend them enough so helpful and understanding will definitely be doing business with them in the future

August 8, 2025
Unprompted review

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