Covent Garden FX Reviews 

718
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the absolutely outstanding service and very competitive exchange rates. Customers frequently highlight the friendly, welcoming, and professional staff who always provide helpful support and clear communication throughout the entire transaction process. People appreciate the fast and efficient delivery methods, ensuring foreign currency arrives securely and promptly for their upcoming holiday travel needs. However, some people mentioned that delivery timing could occasionally cause concern or lead to minor delays with postal services. Reviewers also noted that while the overall process is remarkably smooth, managing shipment expectations requires attention when relying on guaranteed delivery windows.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing the experience as fast, efficient,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficient, professional, and... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt and reliable shipping times. Many... See more

Price

People report positive experiences with price, consistently highlighting competitive and often the best... See more

Customer service

Customers had great satisfaction with customer service, consistently praising the reliable, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

718 reviews

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No recent history of asking for reviews

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4.9

All reviews

(718)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Covent Garden FX

I have used Covent Garden FX at least half a dozen times now, great service, very helpful staff and best rates. Thank you.

June 22, 2022
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Rated 5 out of 5 stars

Very helpful

Very friendly, i didnt realise you got a better deal by pre odering, but lady very helpful and still gave me an amazing exchange rate, and beat all the other places i looked at online.

May 15, 2022
Unprompted review
Rated 2 out of 5 stars

I have used CG Exchange many times but…

I have used CG Exchange many times but recently disappointed to be told the in person day rate is significantly less than online quoted surely the rate is fixed for that day. Next time will save by buying locally.

May 14, 2022
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Rated 5 out of 5 stars

Highly recommend

Thank you for making my first currency purchase simple and easy. The rates are competitive and the process was quick and easy, Money arrived quite quick too. Highly recommend and will use again in the future.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service every time

This is an efficient and trustworthy family-owned Bureau De Change which always offer extremely competitive currency exchange rates and service.
Highly recommended!
Many thanks

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

I came across Covent Garden FX after…

I came across Covent Garden FX after logging on to my bank website to check the possibility of obtaining some US dollars. Having never used this company previously I was understandably sceptical but proceeded on the basis that it was one of many shown on a link issued from my bank. I registered and paid the sum due to purchase my currency and emails were received to confirm the purchase and when the currency would arrive. A few days later I tried to log on to their website but was unable to do so which caused me some concern. I telephoned and spoke to a young lady who confirmed everything was in order and my currency should arrive on 6th April. Whilst still concerned, I was prepared to wait to see how the situation developed and I am pleased to confirm my currency arrived this morning as promised. I have still given 5 stars despite the inability to login as all organisations can experience technical issues from time to time.

April 6, 2022
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Rated 5 out of 5 stars

Perfect Service from Sam and Mark

Sam Newbury and Mark at Covent Garden FX were exceptional when it came to customer service. I asked for smaller denominations and they were more than happy to help me, absolutely perfect! Nothing was a problem for either of them. Will definitely use Covent Garden FX again

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Easy online ordering process. Prompt email confirmation with clear guidance on process. Email subsequently received confirming dispatch with Royal Mail tracking details. Money delivered bang on schedule. This was my first time using Covent Garden FX for my holiday money. I researched and they offered the best exchange rate. I will definitely use them again.

January 27, 2022
Unprompted review
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Reply from Covent Garden FX

Thank you so much Angela! Really pleased you liked the service and we hope you have a lovely time wherever you're going. Take care. Sam and all the family at Coventgardenfx

Rated 5 out of 5 stars

First Class Service.

Used for the first time. Straight forward, excellent rate, with no hidden charges - you get what it says in the adverts. One tiny thing - too many large denominations, making day to day transactions sometimes slightly embarrassing - 50 Euro note for a pint! Will most certainly use again.

January 18, 2022
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Rated 5 out of 5 stars

Faultless Customer Service

I was dubious about ordering euros online but I have to say the service from this family owned company was faultless. Communication excellent and monies arrived as stated special delivery
I will certainly use them in the future

January 7, 2022
Unprompted review
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Reply from Covent Garden FX

Thank you so much for that lovely review. I will show all the family! Take care

Rated 5 out of 5 stars

Don't go anywhere else

I saved £235.00 compared to the Post Office buy back rate when I used Covent Garden FX to sell back 2910 EUROs!
I paid just £14 to send it via Royal Mail Special Delivery which included insurance for the full amount.
Covent Garden FX sent me an email to say they had received the Euro's I had sent them, from my posting at 11am to the money being in my current account took just 23 hours - amazing service.

December 7, 2021
Unprompted review
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Rated 5 out of 5 stars

Pleased customer!

I've used Covent Garden FX a few times and every time I have received a great service. Marco and Daisy are amazing. I would highly recommend this place for currency exchange, you probably won't find a better rate in London.

November 8, 2021
Unprompted review

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