Coventry Building Society Reviews 

Always good experience with the Coventry website and great customer service thanks plewis

Online a complete waste of time, 99.9% it doesnt work and just locks up, downloaded the App, that was a waste of time, won't let ne transfer money to my named lloyds account, says I need to set that up online !! Which just crashes.
Been like this for months, trying to phone them over the last few days, left emails etc, ZERO RESPONSE.
Awful service for a long term member

Great interest rate and extremely easy to open and fund my new ISA

Wasted 3 hours trying to open a new ISA and transfer an ISA into the new account. Logged in ok via a previous account details. Got to the part where I put in the existing ISA provider, but it wouldn't allow me to put their number in because it was too long. Had the first of several phone calls after waiting ages to get answered. The girl was helpful but didn't resolve the issue, had a phone previous company to get the roll number and sort code. Then Coventry website wouldn't let me log back in again. Another phone call, told me to forget previous details and start again. On the website could find absolutely nowhere to start a new account from scratch, but he just wanted me to register using an existing account number which I don't have. Logged in using old info again, but then it just cover the website with a pop-up saying log off? And no other option. Another phone call, with an end endless wait. Tried the chatbot, not surprisingly it was totally useless. Eventually went onto MSE site and used their link to start a new account. Never had so much aggravation trying to put money into an account. The website was incredibly slow, continually leaving me believe it had frozen then suddenly worked again. A conclusion, the staff I spoke to were helpful as they could be. The website and chatbot are a total waste of time and I would avoid it if I possibly could've done.

Reliable and efficient

This Building Society always excels my expectations and always is very competitive with its interest rates.
The customer service never fails to offers polite knowledgable and helpful advice.

I go into the local branch and they are always most helpful and resolve any questions I have.
When I contacted them by phone apart from the wait they were very good and competent.

Couple of issues. Difficult to find the “accept only essential cookies” button, and the maturity instructions didn’t work online. I had to contact the phone team.

very friendly in person service when visiting their branch

Fast efficient knowledgeable and able to help with my request and explain exactly what the process will be going forward.

I have used Coventry & Godiva for mortgages and they are extremely efficient in dealing with whatever I ask them.

Had a good experience and professional advice

Spoke to a very helpful member of staff who resolved my issue professionally and in a friendly manner.

Have found this to be a reliable company for savings at a good rate. Had to phone this time to settle a query. The wait would have been very long but I opted for the call back. The lady I spoke to was most helpful, easy to understand and very friendly. Problem solved!

I needed to change something in a recent account and the rep was helpful and dealt quickly.

I like Coventry bs.
However on this occasion my call was taken by someone with a strong foreign accent.
I am partially deaf and it was a struggle to understand.
It would be most useful if this could somehow be factored in to future calls.

great company to deal with. Nice to have a real person on the phone line and also someone that knows what there doing ,sadly lacking in some companies these days with robots . Good service good rates.

Spoke to a friendly knowledgeable member of staff. The outcome was expedient and wrapped up during the conversation. Great service.

I find the staff extremely helpful either in branch or on the phone nothing is to much bother. Great service every time.

I’ve always liked this bank and even more now that it has joined forces with the Co-operative bank. Good interest rates. Good app. Real people. And ethical too. For the sake of transparency although this is called an unprompted review I have been brought here via a customer feedback survey.