I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I c... See more
Company replied
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I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindne... See more
Company replied
This is my second review - the first was negative. Order not received and no way to get hold of anyone. In the end, after repeated attempts, I did speak to someone in customer services who was ver... See more
Company replied
Excellent customer service. Very small issue with my order that was sorted out immediately. Can’t ask for any more than that.
Company replied
Company details
Written by the company
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Contact info
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, United Kingdom
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4.5
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Slow dispatch
Slow dispatch (over a week to even dispatch) and poor communications. Good prices, though - you just have to wait for it - which isn't very competitive nowadays
December 7, 2019
Unprompted review
Reply from Cowling & Wilcox
Thank you for taking time to leave us your review.
Although we are a small team, we do focus on getting orders out as quickly as can to avoid any delays with customers receiving their goods and so I am sorry if you had to wait a longer period to receive your order.
With regards to the communication, this is key for us which is why we aim to answer all queries in a quick and professional manner so I am hoping that you did receive assistance with any queries you had at the time and if you had any message go unanswered, please know this is not acceptable nor is it the standard we want our customers to experience.
Thank you for your feedback regarding the prices and we hope to save you more money on future purchases.
If you wanted to discuss anything further, please feel free to contact us on admin@cowlings.com
Kind regards
Cowling&Wilcox
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