COX Reviews 1,570

First off we were forced to use this internet provider due to living in an apartment that had a contract with them over a year ago so it was definitely not our first choice but that’s okay. Secondly, WHY DOES ANY COSTUMER SERVICE REP NOT UNDERSTAND ANYTHING YOU SAY? We have had several times of lost internet or couldn’t connect either due to a bad router or constant “outages” that aren’t weather related and the more recent one being our fiber internet cable was damaged by accident by another company doing zoning in our area. Tell me WHY did it take me 4 days to get someone out to my home to attempt to fix the cable? I can tell you why, because they had an outage all day the day the cable got damaged and blocked all forms of communication about a problem during an outage so when I finally got someone they could only have someone come out 3 days later. The tech they sent out did not work with fiber and told us to reschedule only to be told THERE WAS ANOTHER OUTAGE ALL DAY and they couldn’t send anyone out until after to fix it. They also didn’t understand that we weren’t calling about the outage and we were requesting someone to fix our cable. To make matters worse it didn’t say in their system the entire time that someone had already came which was the same guy that told us he had no idea he was there to fix a fiber internet cable and wasn’t certified to do so. I proceeded to spend exactly 4 hours through chat explaining the same problem and repeatedly telling them that the tech wasn’t “falling behind” that they came and told us to reschedule and asking to terminate my service 4 times to 4 different people. Neither of which understood a word I was saying or beat around the bush to keep me locked in with them. It wasn’t until saying I was going to need to speak to a higher up that the 4th person finally started the process to eliminate my services. By this point I already had another company lined up I just needed them to cancel my services so I could set it up which I told them that in the midst of not understanding simple English. Not to mention upgrading to Fiber Internet didn’t change a thing either, we still had the same bad connection alongside with constant outages. Even though they claimed it was “faster and more reliable”. At that point we were paying a high price for mediocre service. They also use and reuse the same equipment giving customers the same mediocre results. We will never go back to Cox even if they were the last Internet company on Earth. They are the most expensive, incompetent people and company I have ever had the displeasure of dealing with.

Horrendous customer service. You can not speak to an English speaking person no matter what you do. Spent over an hour on hold to be transferred to an American agent and was bounced back and forth between multiple Indian/Asian speakers who I couldn't understand and who could not understand my problem.

the first time i used cox they told me they were not going to do like cell phones where you get a certain amount of time and if you go over you pay more and they said they would never do that. this time they told me i would get unlimited internet and i just got a message saying i am at 75% usages and i would have to pay $50.00 more to get unlimited. lying criminals stealing peoples money. how are companies doing this type of thing and getting away with it.

Absolutely horrendous customer service. Near impossible to contact a real person. Good chance they’ll ignore or ghost you when you do find a contact. Canceling service is the worst experience, and good luck if you don’t have a cox store or UPS store nearby. Online chat will give you a different answer than your field tech/sales rep, who gives a different answer than a store rep - that is if you can get ahold of any of them. Avoid at all costs.

Horrible service! I scheduled an appointment today between 5-7pm and they cancelled at 7:15pm and then had the audacity to want to re- schedule around their time. No consideration for clients time! I had to leave work early and also miss another scheduled appointment thinking they would show up by 7pm. Cox, people do not have free time just to be rescheduling appointments because you have inconsiderate and incompetent staff!

Try getting your service canceled and you end up talking to agents who do nothing but try to offer you other packages. You say you're not interested and they put you on hold . . . and come back with more offers you don't want. We wasted so much time with these pushy agents just to make a simple request. If we ever thought about going back to Cox, this experience solidified our decision to never use them again!

Recently recieved a false ad from Cox to retain our service, which was an epic failure in customer service and marketing. When you respond to the click bate, you can't select the option to continue. When you call, you get incompetence on the other line that stated, and I do quote, we can't verify what you recieved as a promotion, we can't honor it, and we won't let you speak to a manager, because they will tell you the same thing, that it is not something we can do anything about.

So Cox - your lies and deciet will warrant another class action lawsuit for bating / switching / falsley advertising to retain customers for a more cost effective price, but it is just an exerscise in futility and supported by complete and total ignorant and incompetent "service" representatives.

Switching to T-Mobile and giving up on the insanity that Cox Offers, has been nothing but a night mare since October, with constant service decline and worse customer support. Block. Avoid. Do not engage with Cox, they lie and they are not worth the enertg of the words I am typing.

Worst experience ever.

This isn't fair you greedy P.O.S. so when did you start charging longtime customers for service. What your 2.4 million profit isn't enough? Greedy f*ks! Be Reasonable!

Cox was Bad Service, Expensive! I was paying over $200.+ ea month for home phone that hadn't worked in years! TV that almost Never worked properly, always buffering, very Slow WiFi when it even worked so I called "Several Times" to cancel my service and "EVERYTIME" they said Ok, but first they had to put me either on hold first to look something up or transfer me to another dept. & "EVERYTIME" they "HUNG UP" on me which made it "IMPOSSIBLE" to cancel their Bad Service! So after NOT having a Home Phone for Years, No Internet for Months & TV that Barely Worked & Buffered Everytime I watched it for Months! I finally put their Router in my car and drive to the Cox Store and dropped it off and told the Mgr. at the store all my problems and he said" They will probably give you a Credit & Refund but Instead they Billed me for the 2 months that NOTHING WORKED and I refused to pay and Now Cox has turned it over to a Bill Collection Agency which will ruin my credit but I can't see paying Cox for NO SERVICE! Then when I looked at their reviews I see 100's of people say the same thing, that they were Hung Up on when they tried to Cancel their service! So that's why Cox has only 1 star reviews. So I switched to T-Mobile for about 1/2 the price and so far ZERO Problems! and they've NEVER hung up on me!

Multiple times a week I experience issues with the internet. I’m having to reset it constantly, have techs come out, go hours without internet- that I pay for. God forbid I don’t pay and they will shut it off, I can’t tell them “I’m experiencing an issue and payment will be made when I get to it”. I’ve been with cox for 20 years. I think it’s time to move on. It’s not me cox, it IS you.

Cox advertises reliable internet, but repeated outages and slow speeds over several days in Nevada show otherwise. The mild local weather doesn’t justify the instability, and the service is inconsistent despite the company’s size. In contrast, Starlink offers far more dependable performance, with strong speeds, high uptime, and multiple service options—including portable plans you can take anywhere—making it a better choice for reliability and flexibility.

Called for something I thought would be simple to fix-pair a remote. Had to call twice and go through various resources but none were working. Made visit to store and got a new remote but it could not be paired. Need to schedule a technician. Could not schedule by calling the store directly. Apparently I could make a physical trip and schedule. Unbelievable. So…had to go through that exhausting ordeal of talking to someone at the Cox Support number (always an AI that does not listen very well). Finally got a technician scheduled. Phone call took 16 minutes of repeating same information again . Would have been charged also for someone to come out but I had Customer Care. Again, unbelievable what Cox considers great service.

Thank you, Carlos Turcios.... You are amazing at what you do.Thank you so much for taking care of my folks.Really appreciate you, you care about what you do and your representation for Cox's is amazing... Many blessings young man , and thank you again. The Kerekes Family🎉😊

Look the worst internet, I work from home. I pay for the fastest internet. My Bill is too high to have trashy internet that goes out back to back. They ask u to choose a day when it when it happens its every dam day.

I tried for 9 months to remove Complete Care and never could get it removed. The service agent literally told me he did not have the authority to lower my bill, only raise it. I tried to remove it via the online chat and I was told to hang on while they access my account. They never came back online. However, if I said I wanted to add service, an agent was available. I went trough 8 agents trying to get a compatible router/modem added to my account. I heard everything from "I needed someone to come out to do it" to blaming me for not listening. After several hours, a manager took my call and it took less than 2 minutes. Billing was not consistent across cutomers with the same plan and speeds. I will never use cox again.I would rather try my luck with a jankety satellite service. I am now extremely happy with Verizon.

I switched my family from AT&T to Cox to improve coverage, but the onboarding process consumed about 10 hours across four days, erasing any benefit of switching. Most time was spent at 1320 West Elliot Road Ste 113, Tempe, AZ 85284, with an additional visit to 5045 W. Indian School Rd Ste 120, Phoenix, AZ 85031. Staff were polite and professional, but instructions were inconsistent: I was sent to a different store unnecessarily, costing 4 hours that day (including 1.5 hours driving). After completing the in-store process I learned I could have done it online and received an extra $200 GovX gift card, which was never disclosed. The repeated visits, unclear communication, and missed online incentive made the switch more time-consuming and less valuable than staying with AT&T.

I was charged a $50 fee because my payment method had fraud and was no longer active. I changed to a new card within an hour of getting a notice from Cox, and I WAS STILL CHARGED A $50 FEE!!! Unbelievable!

I hate giving bad reviews but I am writing this one because it’s really frustrating. Cox has a terrible service and slow internet. They increase the payment and you have to call for to arrange to lower it down. The billing method is confusing. I am fed up with this service and a long wait before you can talk to customer service. Good that Fiber optics came around and TMobile fiber optics promise not to raise the amount I pay for 10 years which is a good deal and they have lower price and a fast internet service. I am now happy with TMobile Fiber optics.

The data cap is absolutely horrible and their service does not justify the price. If I wasn’t stuck with them I’d probably rather use carrier pigeons

I would give them a zero if I could. The customer service is non existent...on hold for hours to speak to India. Constantly have to negotiate the bill and whatever price they promise is NOT what you are being charged. It's criminal. I'm gonna take all my equipment back and finally cut the cox cord. Been a discruntled customer for decades and I'm done.