CPC Reviews 

They were very good at listening, and went through every detail, carefully, with me. They told me the process of receiving my pet's ashes. Was very pleased with their service. Thanks for making sure that my hamsters ashes got sent to me. I'm forever grateful. 😊

The staff from start to finish were compassionate and understanding. The service provided was second to none taking time to explain every step. I would highly recommend CPC to anyone looking to have there pet looked after. Thank you CPC for your caring and understanding throughout my difficult time.

5 star support from this company at my worst time cannot thank them enough! would highly recommend to use this company

Cpc doesn't care should be their company name. Had my beautiful boy for 15yrs so wanted him to be individually cremated and sent home in a beech casket that I paid for in full. The first casket arrived cracked so I had to ring up and ask for a new one to be sent out meaning I was going to have to handle my boys ashes which is something i didn't feel at all ready to do. The second one came and it was a completely different size (too small to fit my dog in). They said this was because when he arrived he was bigger than expected so they upgraded his casket to a bigger one and someone clearly didn't update the system with his actual weight even though I asked 4 times if they required his weight as he was on the bigger side of his breed and was told no each time I had asked, meaning I was sent out a medium casket which he won't fit in. I spoke to the manager who offered me a urn instead but all I wanted was the casket I had paid for, they have now sent out a third casket and its finally the right size and not damaged, however its a totally different colour. Cannot be bothered communicating with this company any further so all 3 caskets will be put in the bin and I'll go elsewhere. Absolute nightmare whilst greiveing the loss of my beautiful boy I had for 15yrs, if you want an easy no fuss cremation and your ashes arriving undamaged I'd give these a wide birth!

I just wanted to say a massive thank you to Ruben who helped with the cremation of my beloved ginger cat Pumpkin.
What a lovely experience from start to finish. I now feel at peace knowing that my fur baby was laid to rest and went through the whole experience with me there to comfort him.
Thank you so much would highly recommend ❤️❤️❤️

I would like to thank this company again for now looking after my benji sadly my 2nd baby in 5months so happy he is back home with me.Also thankyou Yvonne you looked after my pearl now my benji can't thank yous enough xx

CPC helped make the most devastating time in my life more bearable when I sadly lost both of my beloved dogs within just two months of each other.

The first loss was especially overwhelming. Immediately after my dog was euthanised, the vet began pressing me to make cremation decisions, which felt incredibly distressing in that moment. I chose instead to contact CPC directly - and I’m so glad I did. The staff were compassionate, patient, and deeply understanding. They liaised with the vet and arranged for my dog to be collected, keeping me informed every step of the way. A week later, I received his ashes in the most beautiful casket.

Tragically, we lost our second dog two months later. Because of the care CPC had shown previously, I didn’t hesitate to reach out to them again. This time, I was able to collect my dog from the vet myself and bring him to CPC. We were welcomed with professionalism and empathy, and my dog was treated with the utmost respect. Once again, I received his ashes the following week.

I wholeheartedly recommend dealing with CPC directly rather than through the vet - not only for their compassion and professionalism, but also because there are no hidden or additional vet fees to worry about.

I cannot praise Lauren and the entire team at CPC highly enough. Their kindness and support during such a painful time meant the world to me.

My dog sadly had to be put down on 26/9/25, due to how fast things went I was unable to prepare, I was unable to get a paw print of my dog, the vets had closed and I thought my last opportunity for this would be contacting cpccares, I got a cold response from them over this, yes the service isn’t something that’s offered and that’s ok but to respond in the cold way they did at a terrible time just wasn’t ok. A little compassion goes a long way and it just wasn’t shown at all.

Vivian at CPC was brilliant. At a time when we were beside ourselves having lost our family pet, she took the pressure off by making us and our dog very welcome. She showed the perfect amount of genuine sympathy and respect, to which we were totally grateful for. From dropping our dog off, to collecting his ashes, CPC along with Vivian, provided a service beyond what we were expecting. Thank you

My beloved Ted passed away at the weekend. Angie took my call on Saturday and was very caring and arranged for me to take Ted for his cremation. A lovely lady called Vivien met me on arrival and was very compassionate. The men that helped with Ted were very respectful. I collected Ted’s ashes today. Although a very sad time, it was very dignified. Thank you.

The best ! Ive had both my dogs crematorium done here . The customer service was amazing both times .. so helpful and very nurturing to me as i was grieving my beloved dogs .. i would highly recommend this place to my friends and family for there beloved pets ! Would not go anywhere else now .. in the future … amazing staff on the phone to xx

Whilst I’m happy with CPC service for the cremation and beautiful casket for my beloved Loki, I am waiting nearly 3 weeks for my itemised invoice I have requested for my pet insurance. The invoice for my dog’s cremation is the only thing my insurance is waiting on and is dragging on daily which is hindering my grieving process, the death of my dog was sudden and out the blue and the unexpected costs have left me in financial strain, this invoice is the only thing left to be submitted. It does not take nearly 3 weeks to email an invoice.

My first email request was acknowledged on 22/08 by Reuben
2nd email sent 02/09 unanswered
Website enquiry sent 05/09 acknowledged by Amanda Reynolds
08/09 emailed Lewis Arbon unanswered.
10/09 emailed Lewis Arbon for the 2nd time
Lost count of the unanswered phone calls made.
Anyone else this can be escalated to?

Thank you all received and passed onto insurance. Like I say I am extremely grateful for the service and beautiful casket for Loki, the service and sympathy I have received has been second to none.

We received our ashes back this morning for our beloved Max who passed on 11th August. I did ring yesterday to see when he would come home and they said this morning as he will be collected yesterday. APC delivered Max ashes very early.
Very good service overall but the only criticism is the time it takes to do the cremation and have ashes back home. However it was about 10 days as I was told it could take.

From start to finish my pets cremation was handled with such kindness and empathy. Received my ashes today .. what a beautiful casket and packaging . And the card meant so much .. I literally broke down in tears .. thank you so much

Spoke you all the way and nothing was a problem to answer well done CPC

My dog became ill v quickly and had to be pts on the 23rd July. I was shell shocked and should have thought more sensibly but at the time was too distressed. Requested a private cremation with the vets that was noted. My lovely dog was cremated on the 28th and not returned to me till the 6th August (why so long). When he was returned his name was spelt wrong, I had to call the vets as it had been so long since he was pts to find out where he was. I then collected his ashes to find a card inside again with the altered wrong name giving cremation details. I emailed Tewkesbury to see if there was a memorial area/garden or anywhere I could visit for quiet time they never even replied so I telephoned and they said said No they do not own the land and have no facilities for that? I am devastated, I feel I let my dear friend down. I was not with him for any goodbye and I worry how much respect he was treated with by these people. The whole experience was soulless and not worthy of my dear companion.

Caring staff.

I was honestly debating on having my beloved boy cremated despite wanting his ashes as I was sure pet cremation was just a way to exploit the vulnerable. I was in tears when Stephanie answered my call. She was absolutely amazing. Not only explaining the process to me but I learnt that its a requirement for employment at cpc that you are a pet owner. This instantly made me feel so much better. She gave me all the time I needed and not only getting the arrangements sorted but having a chit chat about everything else too.
My biggest fear was that the 'baby' id raised amd adored would become 'just a dog' and treated as rubbish.
Knowing that as a fellow pet owner/human Stephanie has been through this process herself and can really understand how i feel made everything bearable. I couldn't be more grateful to Stephanie and cpc for not only arranging the necessary but giving me the time to talk.
This company really does understand the grief you feel loosing your baby.
Can't say thank you enough

This is our 3rd time using CPC over the last 3 years and each time they have been fantastic.
The lady that took my initial phonecall was sympathetic and professional and we received each of our boys back home in very quick time.
Hopefully we wont need their services for a long time now but when the time comes to say Goodbye to our 2 puppies we will not hesitate to trust CPC with them as we know they're in good hands as were Pickle, Murphy Moo and now Rusty .
Thankyou CPC

Our 14 year old cat Chairman Meow died on Wednesday 30th July.
This was unexpected and we tried to ring up some local crematoriums. No others answered the phone that day…
We rang CPC Cambridge and although we waited in line for 20 minutes, when we spoke to the lady it was very professional.
We took Chairman to the venue before midday the following day and they called us 2.30pm saying we could return to collect his ashes which we did (we paid extra for same day collection). We went to lovely nearby RSPB Fowlmere to be with nature whilst awaiting the call.
We had a print of his paw taken and returned home to scatter his ashes.
The remembrance/memorial garden is very nice, and it felt like Chairman got a fly pass of planes from Duxford during the time he was at CPC.
Vivienne was very kind throughout the whole day, not only to my wife and I but more importantly to little Chairman.
Rest in peace küçük aslan (little lion)