Crabtree Property Management Reviews 

I am only giving one star because I can’t give zero!
Very incompetent property management company. We have been complaining about our main front door not shutting for the last three months. There has been no urgency to fix it. We have had to deal with homeless people sleeping under the stairs and parcels being stolen.

For me Crabtree provide excellent efficient service and this time naina took the helm of the problem an sorted it out. thanks for the great customer care Crabtree offer

I have had 30 years of these disgusting crooks. Leasehold is virtually unregulated and this shower take full advantage. They demand their fees and deliver nothing. Our latest year end accounts for Redford Close Feltham is £25,000 short, guess what ? We have to pay the deficit. They charge us, do nothing and the are still short, nothing more than criminal. I have reported them to the TPO, local MP, local press and still they are not embarrassed enough to uphold their obligations.
All they do is issue financial statements and demand money with menaces. I urge everyone to report this company to whoever will listen, they have made my life a misery to the point of mental trauma. I have paid these gangsters well over £100,000 in my ownership and I cannot do this anymore. I am at the end Mr Hilton Gray, Mr David Holland, Ms Helen Roberts , you may soon be responsible for my demise

Refusing to replace missing roof tile. Roof has leaked into my flat on 5 occasions, most recently beginning of September 25. Property manager has ignored all phone calls and all but one email. I've had to raise a stage 2 complaint because they also ignored stage 1. They are aware roof tile is missing but will not come out to repair because they won't be looking after the building from January 26. They've currently had 5 weeks to fix and now, nothing. Not doing it. Left with a hole in the roof with continuing damage to my property.

Here we are again. This company keeps playing dumb when it comes to refunding me for a key fob they never supplied since march.

One of their directors has had my bank details for over a week and still hasn't had the decency to call me or send my money back. Do not give them a single penny, they will vanish the moment they have it.

I am glad I trusted Gold Rule to manage everything together. My balance is always accessible and withdrawals are smooth whenever I ask.

Crabtree bill me annually for a service charge on our new estate for work that never get's done. "Gardening" is a joke and last years "management fee" is ~£25k.
The roads and pavements on the estate are overgrown with weeds, multiple trees are dead and fences are broken.
We do not understand how it's legal to charge this & do no work, it borders on criminal and should be outlawed. Crabtree are the worst example of this type of company that leech off estates were residents have no choice but to pay.

I see responses from Crabtree to some of these reviews, but believe me - nothing will be done regardless of any follow ups by them.

After 6 months of my property being under offer, the buyers pulled out because Crabtree couldn't or wouldn't provide the necessary information to the solicitors. They are completely incompetent in all matters; for example, I complained to them about this and a few days later was sent the following: "I can see on our system that you have now reached the end of our complaints procedure." Weeks later, they acknowledge that this was wrong information: "I note the response below from the customer experience team however it is incorrect, and I apologise for this error. I have spoken to them about this."

I have now been through their official complaints procedure which they have completely ignored. I have lodged a complaint with the Ombudsman and I encourage anyone to do the same if Crabtree are ignoring your emails and complaints - they will not change otherwise. And good luck if you are selling a property managed by Crabtree as there is every chance they will delay or jeopardise the sale.

If I could give ZERO start for this completely unprofessional rogue company I would. Crabtree have been holding on to our refund for hundreds of pounds for several months now since APRIL. I have emailed several times and called several times. Most of the staff are rude and unhelpful and they keep saying the same thing with nothing via email. Why does it take months to process a refund when I’ve already sent bank details. Reading other reviews its clear class action may be required against this rogue company. Crabtree Give back the money!! Re Clydesdale Way Warboys

UPDATE 1: Central Services I have sent an email to yourselves, the property manager, a senior manager and the transfers team today 10th September. A prompt response in writing and action would be helpful.

UPDATE 2: finally got a response from a PM who seemed competent. Was promised the refund would be issued yesterday afternoon then crickets and haven’t received it and they have returned to radio silence. I will make it my mission to expose the rogue practices of this company which needs investigating. From the CEO, senior managers down to lower level staff their culture and practices are sub-standard and potentially criminal. It’s time to expose Crabtree.

Customer service is appalling 5 years waiting for an AGM… the communication is below acceptable, questions are not answered in full and vague promises are made… still awaiting AGM notes after a month. Only time they are efficient is when it comes to demanding money. If I worked here I’d be very ashamed. If I could score “zero” or negative .. I would. I have just been reading reviews and it’s very consistent empty promises and no resolution… it seems communication as I stated is appalling and excuses and manufactured lies are common I don’t understand why this company doesn’t make improvements. It seems to me that they could spend their own time more efficiently by been professional rather than acting professional in their attempt to be professional without actually been professional. Life sucks then you end up with Crabtree … what a flustercluck!

Perhaps if our property manager spent less time on her TikTok account (during working hours too) and more time looking into our queries we would start to see some results from the huge service charge we pay them.

She is unprofessional, curt and rude. Constantly swerving our queries and when she does answer, its never a satisfactory one.

And Crabtree- please dont bother insulting me with a reply, take these matters up with the property manager and whilst your at it take a look at her very public tiktok account. Very unprofessional indeed!

Crabtree are the worst company I've ever had the misfortune of being a customer of!!

UPDATE- just take a look at our PM's tiktok, you have our estate code. It appears she has a lot of tea and lunch breaks! Plus posting pictures from our area and with her work lanyard on is extremely unprofessional.

You might want to change your policy on monitoring your staff social media accounts.

New onwer. Been attempting to get keys to the podium for 1 month, no reponse.

Another set of bills, another £237 demanded with threats of legal action after these crooks spent literally TEN TIMES the expected budget on "gardening" without being able to point to a single receipt or invovice for the work done, or even explain what the money was spent on.

Crabtree is a crooked organisation, anyone who chooses to work for them should be in prison rather than in control of anyone's home. AVOID AVOID AVOID.

I cannot thank Naina Tailor enough for her help and support during some parking issues I was having, she was very efficient, understanding and supportive.

Thankyou Thankyou 👍👌😊😊😊

Totally Crap, they really should change their name to Crap Tree Property Management, they are real cowboys, David Holland has had my bank details for 2 weeks and he cannot even process a £42.50 refund which i have been waiting for since March this year
DO NOT DEAL WITH THESE JOKERS

We are so glad that Crabtree has a new manager her name is "Cansev Sasmaz", she's very polite, efficient and gets things done quickly.. Also, "Naina Tailor" she's very helpful and polite... The previous manager he was very rude, angry and he never sorted it out any issues/problems...

Parking permit was obtained in good time and in overall a smooth process by Naina and Cansev.

I won’t lie I had some frustrating times but Naina Taylor pushed and resolved my long standing issues thanks once again keep up your hard work!
Chandrika Dattani

I’ve been waiting since April 2024 for a property manager to contact me regarding my account, and to this day still no one has reached out.
Despite making payments through a debt collection agency due to a complete lack of communication from Crabtree, I’ve had zero explanation or support regarding the situation I initially reached out about. And even now, they claim they can’t discuss my account?
I’ve jumped through every hoop put in front of me and met every obligation, but I’m still being met with silence and incompetence. So who exactly is supposed to handle this? Who do I speak to if even Crabtree refuses to talk?
I’m beyond frustrated. This level of negligence is appalling.

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore.

I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless.

Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!