Crafter's Companion Reviews 

They take your money but don't send the goods. I've sent 5 messages since 30th November and they haven't responded to any of them other than their automated reply stating orders are taking 5-7 working days to box and as per their latest one, they are boxing orders from 1st December. My order is from 10th November! I will never order from them again, not holding my breath that I'll ever see my order. Don't waste your time or money with them, shop elsewhere.

Awful company I wouldn’t recommend ordering from them. I an STILL waiting for items that I ordered two months ago. If you email customer services don’t expect and apology because they will just moan about their own problems and not tell you when you can expect to receive your items. I have never known such appalling customer service in all my life and will never order from them again either directly or through QVC.

I've ordered from Crafter's Companion in the past and whilst their delivery has never been super fast it's always been okay.

On the plus side for this review, I've always found their products to be of a good standard and well priced.

However, with my most recent order the problems have been with unacceptably long despatch times and inadequate customer service.
I placed my most recent order on 30th October 22. Only late in the evening of 15th November 22 is it finally showing as dispatched. I can only keep my fingers crossed that I will finally receive my order in the next few days.

Had CC been honest and upfront about how long it was taking them to dispatch orders, rather than providing incorrect information and continuously extending dispatch times, whilst I'd respect their honesty, it is unlikely that I and presumably many other customers would have placed our orders.

To add insult to injury, their customer service is both unfriendly and unhelpful. Stock replies are repeatedly sent which don't address specific queries raised and there's not even the slightest suggestion of any apology.

If my latest experience is indicative of their current business model then I genuinely believe they will alienate their customer base and will struggle to stay in business.

Will I order from them again? No, no, no! Despite the fact that I like their products, there are other craft companies who also provide good products but, and it's a big but, also dispatch and deliver orders within a couple of days and genuinely care about the standard of service they provide to their customers. It seems these are not things CC are currently able to do.

When a business's USP is the longest despatch times in the industry then surely it's time for a new strategy?

17/11/2022 Update - items eventually received and as ordered. Better late than never.

Also it seems CC may have eventually realised their customers might be less than happy with the delays as they have sent emails acknowledging there have been delays. Annoyingly though, the one thing they still haven't been able to do is to say the simple word "sorry". Everyone gets it wrong from time to time and CC have got their delivery and customer service wrong for lots of their customers, but it shows a significant level of arrogance when they simply won't acknowledge this and put their hands up and say sorry!

11 days after I ordered and no products and no communication. Judging by other reviews they clearly aren't bothered. Horrendous company.

I have had problems with my Gemini and to say that Julie has helped be would be an understatement, oh heavenly to be able to craft again. I have arthritis in both hands and being able to craft is beyond words amazing thsnks

I placed a £100 order with this company for the first time 12 days ago. Dispatch times on their website are started as 5-7 working days which I thought seemed excessive, but decided to give it a try.

10 working days later and not having even received a dispatch email let alone the items I have paid for, I called them. I was told they had been busy celebrating their birthday and everything was delayed. They thought my item *may* get packed up Wednesday of this week - 12 working days from the date of the order. Apparently I *should* get my order by the end of this week, but I don’t hold out any hope and the lady I spoke to couldn’t have sounded less convincing if she tried.

I wish I’d just ordered what I wanted from Amazon, I’d have got it the next day. At least they are reliable.

I won’t be ordering from this company again. A pretty shocking service.

Utterly useless company.

Ordered 8 days ago for somebodies birthday. They still haven't even shipped the item.

With the excuse they've been too busy celebrating their own birthday to actually do their job and post out items people have paid for. In their own words they haven't posted any orders for seven days!

Their Facebook page is full of people making the same comments.

Don't give them a penny, you won't receive your order until they can bothered to deal with it, their paying customers are their lowest priority. You can get the same stuff on Amazon for cheaper and not have to deal with these lot.

God knows why would this company use Yodel as their courier - twice it happened to me. I'm sat at home waiting for it to arrive for 2 days, their tracking system doesnt work/stuck to yesterday's update. 1st was 5 months ago and now this, sorry CC but I'm not ordering items from there until you switch courier company. A real shame.

I used Crafters Companion repeatedly and it is my preferred craft supplier. I have spent a small fortune with them and I cannot understand how they do not score higher than this as I have always been satisfied with their service. Most importantly, I have always received my parcels and I am a platinum member. On the rare occasion there was an issue with an item their customer service rectified it quickly and to my satisfaction. They have always responded to any email enquiry within two days. I do find the plates of the Gemini warp faster than other die cutting machines, but i find it gives a superior cut, particularly with intricate dies, so in my opinion well worth the running cost. I love their products and their membership scheme is one of the best and completely free. Once you join you build up points and levels based on points earned when you spend on products and there are no hidden costs. Their paper and card are lovely designs and quality, and good value for money. I live off mainland so post can be a little slow, but is certainly comparable to many other companies and better than a lot. Overall I find their service and products great and would recommend them to others without hesitation.

I wish I had never bought mine even if you turn and flip your plates every time you use it ( which is a pain )the plastic shim still warps , I have spent a small fortune on new plates and shims and that’s in between straightening them . Once they have warped it’s not long before they go again after straightening them

They treat their staff terribly. Mental health issues are rife due to bullying which they do nothing about. They Used to do quality products but now they break so easily and customer service is terrible. They also steal other artists work and ideas. Avoid like the plague

I use my Gemini by crafters companion frequently. Today, the top plastic board has broken up whilst putting through a die cut

I bought a Gemini Junior in October 2021 and within 24 hours of buying it one of the base plates shattered. The shop where I bought it didn’t stock replacement plates and told me they couldn’t get them from the UK because of delays of supply due to Brexit. I eventually got a loan of one from a friend. Very recently the second plate shattered, ( 5 months old, only). I contacted the shop where I bought my machine again, they told me that they were still experiencing supply issues from the UK.and to contact Crafters Companion Customer Services. I did that and had my problems resolved very promptly. A lovely lady called Zara sent me on replacement plates, I am now enjoying using my lovely Gemini Machine again. Hopefully the plates will last longer. Thank you again Zara.
Carmel, Cork Ireland

Bought an expensive Gemini electric die cutting machine and wish I hadn't. The pressure this machine uses stretches and warps the paper/card. As an experienced crafter of 20+ years, I WOULD NOT recommend this machine. Very poor customer service too who never replied to my "help me" emails. Have now gone back to my trusty Cuttlebug and Sizzix Big Shot Plus manual die cutting machines.

Beware....my item came, ZERO customer service since their is no answer and you are told mailbox is full and they do not reply on email STAY AWAY

Still waiting on a 400.00 order request for 2 macHines from 6 weeks ago. No response from website customer service request, and phone customer service says mailbox full so you cannot leave messages or talk to anyone. Tried to stop payment but it was already processed so submitted a request for refund but it has to go back to crafterscompanion so I don’t know if I’ll ever get the machines or refund.
I finally got part of my order but a basic piece is missing so one of the machines is unusable.

I purchased a gemini machine just over three weeks ago. I had only used it a few times and the plates and magnetic sheet began marking and warping. It looks like I have been using it for years. I have gone back to my old trusty manual machine as I need to cut out lots of items for Christmas crafts. I cannot tell you how very, very disappointed I am with the Gemini. I will only be using it for intricate designs now even though I am not sure how good they will be. A lot of money spent for only a few weeks use. I would not recommend this machine to anyone.

Unfortunately I can not recommend this company whatsoever. After placing a large expensive order 11 days ago i have still not had any confirmation of dispatch, even their website doesn't show what status my order is at - this is despite selecting the express tracked shipping option. I contacted customer services by phone and found the advisor to be nothing short of rude, stating 'if your not happy I will cancel the order'. They claimed they are dispatching with 7-10 days with the delay due to their birthday event, however my partner ordered stuff way before the birthday event and again dispatch and delivery took ages. I fail to understand how any company can take this long to pack and send an order! Every other company manages to ship orders with minimal delay, even within the pandemic, but Crafters Companion seem to take forever before they even put stuff in a box!! Shocking. They are quick enough to charge my credit card with a nearly £200 purchase, yet don't bother to send stuff! It's a real shame they can't get their logistics in order, and even more of a shame that their customer care is non existent. I love crafting, and would have spent a lot of money with this company, however i very much doubt i will ever order from this company again. I would rather pay more and have a quicker delivery than use crafter companion again. Therefore beware.. if you want your stuff within a reasonable time frame then avoid this company like the plague!

Ive been trying to contact crafters companion since the covid outbreak without success, i dont do facebook twitter. I only want to email them but no address. Just before lockdown i purchased their large gullotine which wasnt cheap at £39.99. For about a month it cut lovely but then whenever i cut paper it would either crease the paper or partly cut it then feather the rest. When we re opened from lockdown i returned it to my local craft store PDA. They exchanged it for another, we then went into lockdown again and again a few months later it started doing this again grrrr. I could understand if i did alot of crafting but i can go months without even using it and whats the point if it wont even cut standard paper. Cant even complain as i cant get in touch with crafters companion customer services. And the craftshop said that there isnt anything they can do as its now over a year old and they havent had any reps in to deal with it, what a waste of money