Craghoppers Reviews 

13,355
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,515 reviews, reviewers overwhelmingly had a great experience with this company, expressing strong satisfaction across the board. Customers frequently praise the exceptional quality and durability of the clothing items, while also noting that the prices remain very reasonable. Many people additionally highlight the fast delivery services and the smooth, user-friendly ordering process available on the website. Some reviewers were not happy with the sizing inconsistencies, noting that certain garments occasionally came up much longer or larger than expected. Several others also mentioned occasional delivery delays, packages getting unexpectedly stuck in customs, or frustrating experiences when trying to manage product returns.

What people talk about most

Product

Consumers find product to be positive, highlighting the great quality, durability, and practical design of... See more

Quality

Clients share positive opinions on quality, consistently praising the well-made and durable garments they... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals within... See more

Order

People report positive satisfaction with the order process, consistently highlighting easy website... See more

Price

Customers had positive experiences with price, often highlighting fantastic value, members discounts, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband has worn Craghoppers trousers for many years now - finding them comfortable, practical and long lasting. These latest ones are really excellent quality and soft to wear with all the usua... See more

Rated 5 out of 5 stars

Fantastic brand, garments are of unquestionable quality and appeal. When buying a few items it helps to have offers on and Craghoppers listen. Have probably been guilty of buying too much....but kee... See more

Rated 5 out of 5 stars

Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more

Rated 5 out of 5 stars

Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Outdoor Sports Store

About Craghoppers

Written by the company

Craghoppers
Craghoppers
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About Craghoppers

Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.

Mindfully Made

Written by the company

At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.

Guaranteed For Life

Products that last a lifetime

At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(13,355)

4,261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible Experience

I haven’t received the goods and customer ‘service’ has been no service whatsoever. I’ve been a regular customer until now- but no longer!

August 16, 2026
Craghoppers logo

Reply from Craghoppers

Hi Dave​

Thank you for taking the time to share your review.

We are sorry to hear of your experience and will be in touch with you directly to discuss this further.

Thank you again for your review, Dave​ and we look forward to speaking to you soon.

Kind Regards,
Robynne

Rated 3 out of 5 stars

Misleading size labelling Admittedly the Kiwi Classics were

Admittedly the Kiwi Classics were half price in your sale BUT I ordered my usual size 36S only to fear that I had somehow shrunk in height. Checking the new pair against 2 other pairs of Kiwi classics I already have, it became obvious the new pair were about 2 inches longer in the leg. I also had difficulty convincing myself the waist was truly 36 as it felt a tad restrictive compared with my old ones. The new ones are clearly labelled 36S but I would contest that. Never mind, they were half price and I liked the colour, but maybe there’s a quality control issue about labelling you might like to look into?

August 15, 2026
Craghoppers logo

Reply from Craghoppers

Hi

Thank you for taking the time to share your review.

We are sorry to hear of your experience. Please do contact us directly for assistance.

https://www.craghoppers.com/customer-service-hub/contact-us/

Thank you again for your review and we look forward to speaking to you soon.

Kind Regards,
Robynne

Rated 3 out of 5 stars

Great clothes

Great clothes, great prices, poor delivery system. Evri is certainly not the quickest or most reliable.

August 15, 2026
Craghoppers logo

Reply from Craghoppers

Hi there,

Thank you for taking the time to share your feedback.

Please be assured that your feedback has been shared with the relevant team.

Kind regards,
Robynne

Rated 5 out of 5 stars

Quality products

Quality products. As a member I get free postage and good deals. Very happy with the things I have recently purchased.

August 15, 2026

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