Craghoppers Reviews 

13,347
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,515 reviews, reviewers overwhelmingly had a great experience with this company, expressing strong satisfaction across the board. Customers frequently praise the exceptional quality and durability of the clothing items, while also noting that the prices remain very reasonable. Many people additionally highlight the fast delivery services and the smooth, user-friendly ordering process available on the website. Some reviewers were not happy with the sizing inconsistencies, noting that certain garments occasionally came up much longer or larger than expected. Several others also mentioned occasional delivery delays, packages getting unexpectedly stuck in customs, or frustrating experiences when trying to manage product returns.

What people talk about most

Product

Consumers find product to be positive, highlighting the great quality, durability, and practical design of... See more

Quality

Clients share positive opinions on quality, consistently praising the well-made and durable garments they... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals within... See more

Order

People report positive satisfaction with the order process, consistently highlighting easy website... See more

Price

Customers had positive experiences with price, often highlighting fantastic value, members discounts, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband has worn Craghoppers trousers for many years now - finding them comfortable, practical and long lasting. These latest ones are really excellent quality and soft to wear with all the usua... See more

Rated 5 out of 5 stars

Fantastic brand, garments are of unquestionable quality and appeal. When buying a few items it helps to have offers on and Craghoppers listen. Have probably been guilty of buying too much....but kee... See more

Rated 5 out of 5 stars

Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more

Rated 5 out of 5 stars

Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Outdoor Sports Store

About Craghoppers

Written by the company

Craghoppers
Craghoppers
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About Craghoppers

Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.

Mindfully Made

Written by the company

At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.

Guaranteed For Life

Products that last a lifetime

At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(13,347)

4,252 reviews in the last 12 months

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Rated 1 out of 5 stars

Not what they used to be

Bought some craghoppers trousers a few weeks ago. 2 pairs. Well they're certainly not what they used to be. Not only is the stitching coming away in a few places, the colour is fading badly. Especially on the dark blue pair. They're just not worth the money anymore.

August 14, 2026
Unprompted review
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Reply from Craghoppers

Hi

Thank you for taking the time to share your review.

We are sorry to hear of your experience. Please do contact us directly for assistance.

https://www.craghoppers.com/customer-service-hub/contact-us/

Thank you again for your review and we look forward to speaking to you soon.

Kind Regards,
Robynne

Rated 4 out of 5 stars

Great insect-proof jacket

I am delighted with my new jacket, which is perfect. I usually take a Size 12 so I ordered that size first, then the Size 10, but both were far too big, so I returned them, and got the Size 8. There was no problem with the refunds (except for postage, which I was happy to pay, as the jacket was in the sale, so did not cost too much).
I particularly like the length, the drawstring, the hood and above all that it is insect-proof, so very useful for hikes. It is lightweight, so suitable for the summer, and large enough to layer a warm jumper underneath (despite the nominal size).
I will wear it with my insect-proof Craghoppoer trousers.
However, I am not completely sure these items would be tick-proof, so I might take additional precautions.
Thanks

August 7, 2026
Rated 5 out of 5 stars

Fabulous product choices

Fabulous product choices, outstanding quality, functionality and fit.
Ordering and delivery was excellent.

I enjoy wearing my trousers, smart, comfortable- chic and functional for the job.

August 14, 2026

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