Cram Duplication Reviews 97

Amazing experience with Cram Duplication. From start to finish they were incredibly professional. Communication was and Adam and the rest of the team were always happy to help and offer advice.

The finish product looked absolutely amazing. I was a bit taken aback by how nice it all looked.

Surfice to say I'm a very happy

Steve
easydread

I purchased CRAM’s “one month expedited” LP pressing service. After one month had passed, Adam Merchant claimed there was a “QC problem” but provided no meaningful evidence beyond a vague image of a black corner that could not be verified as relating to my order.

Over the following month, I experienced repeated delays, shifting explanations, and attempts to attribute the issue to factors outside CRAM’s control. During this time, I independently contacted the pressing plant used for the job, XDISC in Poland, who confirmed in writing that there was no QC issue and that the delay was due to the order being submitted late by CRAM.

Despite having paid for expedited service, the order was delayed by approximately for an additional month. When the LPs were finally delivered, the product quality was significantly below industry standard and among the poorest I have received in over 15 years of manufacturing vinyl.

As a direct result of these delays, the artist missed the opportunity to sell stock during a tour, resulting in lost revenue. Throughout the process, communication from Adam Merchant was inconsistent, rude and unhelpful, and responsibility for the delay was not appropriately acknowledged. I have read that many customers have expeirenced the same level of service from Mr Merchant and I can only say do NOT use this company or you will be very scammed of your money like I was.

Edit: Several of these statements are categorically false, and the rant expressed by Mr Merchant is exactly the kind of communication we experienced when using his so-called services.

Cram Duplication, operated by Adam Merchant, agreed in writing to an expedited one-month turnaround for this job, with payment split into two instalments: part at the outset and the balance at the end of that one-month period *prior* to shipment. This was something he agreed to accept in writing. This was a higher-priced service specifically for speed and is advertised as such.

When it became clear that the timeline would not be met, a “QC issue” was ficticiously introduced as the explanation for delay. No verifiable evidence was ever provided despite repeated requests. In standard manufacturing practice, a genuine QC issue is supported with clear photos and video of the defect. That was not provided here. The single image supplied did not demonstrate any meaningful issue. I also confirmed that minor cosmetic imperfections would not have prevented shipment due to the urgency of the artist’s tour.

When I continued to press for proof, the position changed to claim that production only began from final payment, effectively adding an additional month. This was not part of the original agreement and was introduced retrospectively.

I independently contacted the pressing plant, XDISC out of Poland, who confirmed in writing that there was no QC issue of any kind with this release and that the delay related to when the order was submitted, when I contacted Merchant about this revelation that he was lying, he became furious.

This was a time-sensitive release tied to a tour, and the delay resulted in missed sales opportunities. Personal remarks about tone do not change the underlying facts.

The statement that my claim failed is also untrue. The matter proceeded to court and was resolved satisfactorly.

This review reflects my documented experience, supported by written correspondence and third-party confirmation.

Excellent. Would return

I found the whole process so simple, my needs were a minimum order of Jewel Case Cd's. I pressed buy, sent my files through Dropbox and paid. 5 days later my Cd's arrived. No scratching of heads and frustration.

Excellent customer service and high-quality vinyl pressing. They are the real deal!

Excellent service and quality. Friendly and cooperative staff. Excellent quality, speedy turn around and good communication. Highly recommended 5 stars 🌟

This was my first vinyl order with Cram Duplication, and the whole process was very straightforward and simple. I am very happy with the quality of the cover, sleeve, and vinyl record itself. The order came through on time, so I had the product for my album launch.
Thanks Cram! Great job!

I used Cram for my CDs and Vinyls for my album release and it all went great! Please be very specific when placing orders and be mindful that delivery dates are not always possible as is the nature of this industry! I love working with Cram and looking forward to releasing more stuff with them in the future!

Cram are great to deal with. Clear communication, helpful on technical issues, great product. Recommended.

Great communication, understanding and customer service with a top quality product to match! Adam and the team have been really helpful, looking forward to the next one.

I've worked with Cram quite a few times and I noticed they excel in customer service, quality, and they usually have better prices. I totally recommend them.

Top quality service and price. Great communication and have gone above and beyond for us. Highly recommended.

Great service, vinyl delivered on schedule and to a high standard of quality. Would recommend!

Awesome service, always so personable and really great quality products. I know Adam is an artist and musician and so runs CRAM very much with the interests of the artist at heart! Highly recommend!

These guys are great to work with. Prices are good, easy and quick communication, they do what they say they will do, and give you accurate timescales. I will be a repeat user.

Easy ordering process, speedy responses and great pressings to vinyl. My friends were impressed by the sonic quality of the vinyl when they listened.

This would have been a five star review however the pressings were delivered 2/3 weeks later than I hoped for. Would definitely use Cram again.

This was the 2nd vinyl pressing with Cram duplication, and the quality of the product was just as good as the first. 180g vinyl does feel nice in the hands, that extra bit of weight feels premium. Test pressings arrived in a timely manner, however these did take longer than the first vinyl (which is understandable as vinyl is still gaining more listeners globally).

Be prepared to wait as given delivery times are approximate. As mentioned above, vinyl sales are increasing, pressing plants are getting busier, lead-times will slip but the wait will be worth it.

Great service, great comms and the quality of the overall product is superb.

Great communication and excellent end result. The record sounds loud and clear, the vinyl looks and feels lovely, and the sleeve and insert are exactly as they should be.

Excellent customer service and communication. Ordered CDs and vinyl, very happy with products. Highly recommend. Would defo use again!

Super helpful from start to finish! Reached out for a quote on some custom vinyl sleeves and Adam was so helpful with processing my order and answering all my question. Will definitely use this company again!