Create Your World Ltd Reviews 75

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Victoria was so helpful and responded quickly to my questions. A great company and the kitchen wrap I bought to cover work surfaces and doors did a brilliant job. A very good product.

Company replied

Rated 5 out of 5 stars

Create Your World is an amazing place to buy vinyl wrap. Since starting my own vinyl wrap company in 2019 these guys have been there for me and helped supply me with quality vinyl wrap. I've never ha... See more

Company replied

Rated 5 out of 5 stars

I buy regularly from Create Your World as a trade customer and they’ve never let me down. The d-c-fix vinyl is excellent quality — consistent, easy to work with, and gives a clean professional fin... See more

Company replied

Rated 4 out of 5 stars

We bought some self-adhesive tiles to cover our unattractive ceramic floor tiles after decorating the hall. We were lucky that the ones we chose were half price so it was very economical. They are rel... See more

Company replied

Company details

  1. Home Improvement Store

Written by the company

Here at CREATE YOUR WORLD, we're all about helping you change the look of your surfaces without having to replace them. How? using our easy peel & stick DIY products from our one-stop shop! Cover old kitchen doors, worktops, walls, floors, furniture, tiles and more - with lots of ideas and advice on how to do it!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

75 reviews

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Rated 4 out of 5 stars

Great, easy solution to covering existing tiles

We bought some self-adhesive tiles to cover our unattractive ceramic floor tiles after decorating the hall. We were lucky that the ones we chose were half price so it was very economical. They are relatively easy to cut to size and apply. Given that our tiles were slightly textured I wish we had used additional adhesive - where we did this after a couple lifted (I spilt a glass water on them and the water seeped under 🙄), they stuck really well. Good range from Create Your World and rapid delivery. Really liked that we could try good sized samples first. Would happily use again, maybe with extra adhesive!

May 8, 2023
Unprompted review
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Reply from Create Your World Ltd

Thanks so much for the great review!

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Rated 5 out of 5 stars

VERY HELPFUL COMPANY

VERY HELPFUL COMPANY - GOOD EMAIL CONTACT

July 19, 2023
Unprompted review
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Reply from Create Your World Ltd

Thank you so much for the great review!

Rated 5 out of 5 stars

I've used this company a few times now

I've used this company a few times now, for floor tiles, and sticky back plastic, and the service is just brilliant, one of the items I ordered wasn't in stock and rather than just cancelling my order, customer services contacted me and offered the option to wait for new stock, or a different product which was appreciated.
The floor tiles were very easy to install, and there are many how to videos on their website and YouTube if you need them.

October 14, 2022
Unprompted review
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Reply from Create Your World Ltd

Thank you for your review, we're glad you're happy with your purchase!

Rated 5 out of 5 stars

I love createyourworld

I love createyourworld! They helped change my life when i started out vinyl wrapping furniture in 2019. Their Dc fix range is amazing aswell as their customer service and quick deliveries 😀

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, affordable prices and great quality! I have the stick on bathroom tiles and they are amazing! They've latest so well! I also have the privacy film on my conservatory windows. Brilliant!

April 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Really happy

So impressed with the service from sample to order to final delivery, and the vinyl wrap itself has transformed my kitchen. The product was gifted to me as part of a collaboration for instagram, but I wouldn’t hesitate to recommend or to order again.

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor order kitchen wrap was told…

Very poor order kitchen wrap was told it was dispatched on 17th ,no sign of it checked with royal mail they said they hadn't even received it 5 days later

April 21, 2023
Unprompted review
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Reply from Create Your World Ltd

Sorry for this delay, we spoke with Royal Mail and yourself and it was dispatched on time but delayed by Royal Mail at their sorting office, which we are not in control of. I understand it has been delivered to you today. Sorry from time to time we get let down by carriers, we do our utmost to dispatch all of our orders on time!

Rated 1 out of 5 stars

No show, update still no show

Ordered a few samples more than 7 days ago ago and no sign. Unable to track until Royal mail make an attempt to deliver so bit disappointed.

Order was dispatched on 11th Apri. No sign. These were ordered on 17th April and still no show. It's a shame as we wanted to place a big order based on the feedback
As we ordered a few samples it may be a Royal mail issue with postage?? Who knows? Even so First Class isn't what it use to be. Our project is already delayed and will need go elsewhere to avoid impact on our work.

I've been home all day so doing get why these cannot be posted but spotted on the invoices ...no safe place so does that mean Royal mail cannot be bothered. If there was a way of tracking I would have asked the company. Still, it's a pity

Update on orders alleged to have been dispatched on 11th and 18th April. Still no show. I cannot believe Royal mail would take this long. Post arrives regularly enough. I've corresponded with Victoria who advice me to wait a free more days. Unfortunately, still nothing.

26 April Still no show on the delivery. I'm dissatisfied because on the dispatch note it states ...no safe place. I actually bothered to follow up with Royal mail who kindly advised when this is on the label it could actually could risk postage. I wonder why this is nominated by the sender to risk my order arriving? I queried and hoped it could be amended. I requested a refund but on principal if the company elects to add no safe place on a order its unreasonableness. Larger orders would be at risk staining the reputation on the company
No starts for now.

April 7, 2023
Unprompted review
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Reply from Create Your World Ltd

We have done everything possible to make sure your order is delivered, this was down to Royal Mail, perhaps a delay or lost in the post. Unfortunately samples are not tracked, but you have been refunded accordingly. Apologies for this delay, we strive to offer a great service!

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
We ordered 7 boxes of floor tiles and they arrived less than 24 hours later. Very impressed with the quality and price of the tiles too! Would definitely recommend.

April 6, 2023
Unprompted review
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Reply from Create Your World Ltd

Thanks so much for this amazing review. It’s very much appreciated!

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Rated 5 out of 5 stars

Great company and easy to use website

Wow I ordered a few samples one day and they came the next, good prices and decent quality, will defo be ordering from this company again.

March 15, 2023
Unprompted review
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Reply from Create Your World Ltd

Thanks for the great review! It’s much appreciated!

Rated 1 out of 5 stars

I bought sticky back plastic vinyl wrap…

I bought sticky back plastic vinyl wrap from this business in May of this year. I have no issue with the product and am a repeat buyer, having bought a similar product before.

The issue that I have is that the business are UK based and charged me UK VAT (£5.83) on an export to Ireland. I was then charged more VAT at the point of entry to Ireland of €10 as well.

When I contacted the company I was told I could return the goods for refund. Not great service, I only want to pay VAT once!! Why can't the business register for the VAT One Stop Shop in the EU?
Wouldn't be inclined to buy from this company again .

2/6/22
It is VAT that I have been charged twice not customs or import duty. There has been no refund partial or full. Apologies, I should have said IOSS the import one stop shop. Customs / Import duty does not apply as the value of the goods is below 150. It was double VAT, you charged VAT on an export from the UK to Ireland, which is not correct. You can clarify this with HMRC.

June 1, 2022
Unprompted review
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Reply from Create Your World Ltd

Sorry about any issues you’ve encountered, but we are unable to register for OSS as we are based in England not Northern Ireland. The VAT charged was correct, but as you’re in the EU there is also import duty to pay, not double VAT. This charge is passed to the customer and not included in our selling price. The matter was resolved by a full refund and we even offered to pay the duty on this occasion.

Rated 3 out of 5 stars

Vinyl Floor Tiles Disaster

Bought some vinyl floor tiles for a kitchen update - fabulous design, speedy delivery and the price was ok. That's the three star part!
However, despite following the instructions to the letter, the tiles simply did not stick. Had to peel them all up, bin them and spend 3 days cleaning the floor. A massive disappointment.

March 14, 2022
Unprompted review
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Reply from Create Your World Ltd

Sorry you were disappointed with your tiles, we strive to offer high quality products, sometimes it could be down to the surface the tiles are applied to, we would recommend hardboard is laid first, this gives a good solid flat surface as stated on our website.

Rated 5 out of 5 stars

Really impressed!

Really impressed with the vinyl wrap! I've transformed my kitchen counters and cupboards on a budget and the colours and patterns look fantastic. Surprisingly easy to put on and can be removed if a mistake is made ad reapplied so not much wastage at all. Will order again for my next project!

January 7, 2022
Unprompted review
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Reply from Create Your World Ltd

Thanks for the great review and so pleased you like the product!

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Rated 5 out of 5 stars

Great product

Great product Did the bedroom furniture 3 years ago and still looks good no peeling.
Now frosting the windows.

December 16, 2021
Unprompted review
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Reply from Create Your World Ltd

Thanks for the great review! We appreciate it!

Rated 5 out of 5 stars

Very happy customer

Ordered the slate bricks asmant grey 3D splash back tile wallpaper. Arrived quickly. Good quality and updated my outdated kitchen. Very happy customer. I shall be ordering again to do my bathroom.

June 13, 2021
Unprompted review
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Reply from Create Your World Ltd

Thank you for the great review, we're glad you're happy with our service and your product.

Rated 5 out of 5 stars

Great speedy delivery and a great…

Great speedy delivery and a great product.
Would certainly recommend

May 10, 2021
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Reply from Create Your World Ltd

Thank you for the great review, we're glad you're happy with your purchase and our service.

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Rated 5 out of 5 stars

Fantastic service my order arrived…

Fantastic service my order arrived swiftly and a very good quality material. It made updated by tired kitchen into a modern revived one. I am not trying to decide what else to cover 😍😍😍

May 9, 2021
Unprompted review
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Reply from Create Your World Ltd

Thank you for the great review, we're glad you're happy with your purchase and our service.

Rated 5 out of 5 stars

Great service!

Great service! Super fast reply on all my queries. Very happy to purchase from the again!

May 8, 2021
Unprompted review
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Reply from Create Your World Ltd

Thank you for the great review, we're glad you're happy with your purchase and our service.

Rated 5 out of 5 stars

Want a new kitchen at low cost??

I have changed my kitchen three times and used create your world products. The latest is the glossy purple on the doors and terrazzo worktops and it’s stunning. I also had enough to do the fridge and freezer and breakfast bar. I’ve used woods, metal and marble and up cycled old furniture and tables and I love being able to change colour schemes cheaply. The products don’t damage the surfaces and it’s so easy to apply with loads of support and videos. I’ve even got family members using it too now

May 8, 2021
Unprompted review
Create Your World Ltd logo

Reply from Create Your World Ltd

Thank you for the great review, we're glad you're happy with your purchase and our service.

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