Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more
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Review summary
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Reviews shaping this summary
Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more
I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more
The team at Creative IT are always brilliant to deal with. Their customer service is fantastic & any issues are dealt with fast. I’ve purchased several refurb phones over the years through them and th... See more
Company details
- Computer and Accessories Store
- Cell Phone Accessory Store
- Cell Phone Store
- Computer Repair Service
- Mobile Phone Repair Shop
Written by the company
Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.
Contact info
Fitzroy House, Castle Street, N91 H73C, Mullingar, Ireland
- +353 44 93 81033
- customerservice@creative-it.ie
- www.creative-it.ie
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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I had to bring my phone in for a…
I had to bring my phone in for a battery and earpiece replacement and now my phone works better than ever, thanks to the lads in the shop that fixed the problem
November 8, 2025
Lovely to deal with would highly…
Lovely to deal with would highly recommend. Thank you for your help and sorting me out.
October 30, 2025
Samsung phone screen not working
Excellent service. Friendly staff. Good updates. Phone was fixed and returned quickly.
October 13, 2025
Hello,
Hello,
The computer turned out to fail on multiple levels throughout a timeframe of 3 months.
- Faulty fan (the shop repaired it fine). Getting the unit to the shop was a disaster as DPD's service was speechless.
The pickup failed numerous times. It seemed that they had a problem picking up from a sheltered accommodation attached to
a Day care centre. Surprisingly the driver only came once but wouldn't take the unit as it's the customer's duty to look
after the packaging. Unit was sent through Mailboxes ETC which did it through UPS. Cost: 20€.
The 2 previous computers were perfect. Things completely went out of control when I bought this one in June 2025.
Mouse freezing was noted on Windows 11 so they put Windows 10 on. The technician advised me of this during the purchase process in June. The mouse issue was noted in September.
A new repair was going to be organised in September as the unit came back damaged.
I can't assume it was DPD because the packaging with bubbling were perfect.
After this, the display totally failed (graphics card issue).
The keyboard's Enter key got blocked. I was able to unblock it.
This computer was for my girlfriend who is an old age pensioner.
Seeing the numerous problems, the shop agreed to refund the computer which was great.
DPD at least this time picked up the computer no problem. Difference: the pick up was outside a shop in Cork.
Refund was perfectly processed and the shop did great on that end.
October 17, 2025
Just good service.
October 14, 2025
Responsive and helpful
The team at Creative IT are very helpful and quick to respond. And always keep you up to date with the progress
October 1, 2025
Sorted my iPad
Jamie in Creative was so nice .. he immediately put me at ease over my iPad problem and had it sorted in no time. I would have no hesitation in recommending Creative IT for tech support. 👍
October 11, 2025
Professional service
The problem i had with my printer they could fix. They felt very assured they could remedy the problem
October 9, 2025
Excellent company to deal with
Very timely and effective communication, diagnosis, advice and final resolution.
Joe G
October 8, 2025
They were so helpful
They were so helpful. I had a problem with a PS4. It couldn't be repaired but they sourced a replacement.
Five Star treatment.
September 30, 2025
Second time getting work done here
Second time getting work done here. The quality of the work is good.
However, the customer experience is very poor. On both occasions there were communication issues resulting in significant delays. It's is frustrating because on the second trip I was sure to be very clear about what I needed, and they still tried to give me back a charger with a broken pin (literally the first thing on my list for needing a replacement).
The lack of basic attention to detail is very disappointing overall
October 6, 2025
Evan and the team are always very…
Evan and the team are always very helpful and have looked after our businesses IT for many years. Extremely efficient and proactive.
September 19, 2025
My daughter couldn't get into her…
My daughter couldn't get into her laptop. A glich with the password.
I brought it into the shop. The lad had it fixed in couple of hours as she needed it for her course work.
Thank you so much.
September 27, 2025
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