Creative Fabrica Reviews 6,193

I had one of the best experiences happen to me with an online platform.
I made a purchase by a mistake and I was shaking. Contacted customer support and the customer agent was extremely helpful, Alex helped me get my inquiry sorted professionally while showing caring and understand. Such thing I miss when dealing with local business agents here in my country sadly. I'm happy they solved my problem in less than 5 minutes. They are trustworthy.

Alex was of great support, not only resolved my query but also helped me get my refund for the subscription I activated accidentally.

Thank you Alex.

I asked for a refund and Alex from Customer Support was polite and responded swiftly. Took only less than 20 mins to receive the funds back to my bank account. Thanks again Alex.

I accidentally subscribed to the paid plan, as I originally wanted to try the free version first. I contacted customer service, received a quick response, and the subscription was canceled.

The company were very quick to respond to a refund. The money was back in my account the next day. I would use this company again.

I forgot to cancel my subscription as I had a baby 2 weeks ago and I missed the trial ending date, so I got charged the annual fee. I reached out and Alex sent me a link with steps to follow in order to get a refund. It was all done so quickly, I'm so appreciative.

Ridiculous!! There’s no cancel subscription button????! How is this legal. I have been woken up at 3 am to a fraud email from tsb as they have attempted to take £56 from me even though, I’ve emailed them and they said they had cancelled my subscription for me.

I accidentally clicked to claim free credits during a free trial I just started. Resulting in my card being charged. However, as I immediately contacted customer support, despite of being almost 8pm, they replied quickly and refunded me. I love the efficiency!

Really quickly they were able to get me my refund after I mistakenly paid for a subscription!

I tried the free trial of Creative Fabrica and was charged immediately without realizing it
I did not use the service at all, and my refund request was denied despite being made immediately.
I hope to get my money back

I had my son subscribe to the website features by mistake and when I requested the refund it didn't take 10 minutes before I received an email from the customer service on how to cancel it and get the refund.

Misleading trial. They hid the charge for one year behind a button stating continue. Now they won't refund me after thinking this was the trial.

I appreciate the refund and great customer service. Very prompt in remedying the issues .

I was hit with a $47.00 annual charge the second my "trial" coins ran out on their AI tool—no confirmation page, no "Review Order" screen. I cancelled within 30 minutes. When I requested a refund, they refused. Now that I have opened a dispute with PayPal to get my money back, Creative Fabrica has put my account on "Hold."

They are currently keeping my $47.00 while blocking my access to the site entirely. This is a predatory business model that punishes customers for catching their deceptive "dark pattern" billing. I have reported this to the FTC (Report #200866603) and the Texas Attorney General. Creators, stay away!

Order ID: #MBFVWJCO-0002

Stole my money. 3 charges of £71 each?!

Steer clear! I entered my card details for a free trial, and as I was trying to get myself acquainted to the platform a pop of "Get free coins" kept appearing, so after closing these a handful of times I decided to click and get these free coins, for my surprise and disgust a subscription was added and £71.86 charged to my card. I contacted support and of course they are not helpful at all.

Well the service itself is good enough, I was exploring all the options during the free trial period when suddenly my credit card got charged for a year membership. I didn't make that order but somehow it was triggered as I was generating some media.

I was really surprised, but I simply used the support chat on page, I reported what happened and I opened a ticket. My card was fully refunded back in less than 20 minutes even though they said it may take up to 5 working days.

So I think this site could be highly trustable, but you need to be aware of automatic orders like this.

Got pulled into this today. Was on what I thought was a free trial, clicked a popup offering "free credits," and was instantly charged $72 for a year. No confirmation screen, no price shown, no chance to back out. Looking at the other reviews here, the same thing has happened to a lot of people with the same wording, which tells you it isn't an accident.

For anyone in Germany or the EU dealing with this, a few things worth knowing.

There is no cancellation button anywhere in the account. The German Kündigungsbutton law (§ 312k BGB) has required one since July 2022, and it has to be as easy to find as the sign-up. Because Creative Fabrica doesn't provide one, you're entitled under § 312k Abs. 6 BGB to terminate at any time without notice. The sign-up itself is also dubious under § 312j Abs. 3 BGB, which requires the recurring payment to be clearly disclosed right before the order is placed. A popup labelled "claim free credits" pretty obviously isn't that.

When I emailed asking for cancellation, refund and account deletion under Art. 17 GDPR, the response was a template. Their "automatic system" had decided I wasn't eligible for a refund based on "usage," and they told me GDPR erasure would only be processed once the refund matter was finalised. That second part is itself a GDPR breach. Art. 17 isn't conditional on a billing dispute being resolved, and Art. 12(3) requires action within a month.

The thing that actually moves the needle is your bank, not their support inbox. SEPA direct debits can be reversed within 8 weeks straight from your banking app, no justification needed. Credit cards are similar via chargeback. Their "escalation" process feels designed to run out the clock, so don't wait on it.

If you're in Germany, Verbraucherzentrale Bayern deals with exactly this kind of subscription trap, and you can file a separate GDPR complaint with the BayLDA for the erasure stalling. Both are free.

WARNING! DO NOT UNDER ANY CIRCUMSTANCES USE! This company is clearly a scam. Offers a free trial and then charges €73.65 immediately after signing up. I was only using for a bit of fun for a family photograph. Unfortunately didn’t read the reviews before hand. I have requested a refund through the company and PayPal, within 30min of them stealing my money. I will continue to leave poor feedback until I am refunded.

Further edit. The site clearly tricks you into clicking a pop up so you skip the trial and straight to full subscription. Don’t be fooled. I’m not the only one to have found the same issue.