CreditAssociates Reviews 

22,533
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,535 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and professional staff for providing clear, detailed explanations, which helps make the entire debt relief process much easier and manageable. People deeply appreciate the exceptional customer service, highlighting supportive and kind representatives who patiently answer all questions and significantly reduce financial stress levels. Some reviewers were not happy with communication delays, experiencing noticeable difficulties in reaching their assigned agents for timely follow-up calls. A few consumers also noted unexpected program timelines regarding account settlements and coordination gaps that caused concern during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and extensive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting clear explanations and professional... See more

User experience

Consumers find user experience to be very satisfying, reporting that staff are helpful and explain everything... See more

Payment

Clients share ambiguous opinions on payment, with many consumers expressing satisfaction over affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two people that made my day the greatest were Stephanie who did the intro part of my phone call and Ryan Williams who handled my credit debt request and questions. He explained everything to me e... See more

Company replied

Rated 5 out of 5 stars

My experience with Credit Associates has truly been life changing. I had over $18,000 in debt across two credit cards, and they helped reduce it to just over $13,000, saving me more than $5,0... See more

Company replied

Rated 5 out of 5 stars

I spoke with Tam, one of your agents and she was very helpful, and very knowledgeable. She explained the program to me and she went to her manager to try and get me a lower rate because she realized... See more

Company replied

Rated 5 out of 5 stars

I was skeptical about calling because with all the scams going on, I don't trust anyone. I have to say that customer service is excellent from the 1st associate to their manager who took over and expl... See more

Company replied


Company details

  1. #7 of 32 best companies in Debt Relief Service
  2. #42 of 188 best companies in Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(22,533)

2,595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ryan Williams was so informative and…

Ryan Williams was so informative and answered all questions in detail.

thank you Ryan,
Linda Morgan

August 13, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Linda. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Phenomenal consultant service !

I just signed my documents so i can't really speak on too much with the program just yet but what i can speak on is the consultant who helped me through the whole process! Jerry Jornadal!! He answered any questions i had, no matter how silly they have seemed. He was personable and made me feel 100% comfortable during a pretty nervous time of wondering "Am i doing the right thing and this not some scam?"

He worked with my schedule to find the time for phone calls to discuss my options. He made the experience very easy and reassuring on how everything works. Jerry has phenomenal customer service and honestly if i had spoken with someone not as confident and informative as he was, i probably would of backed out and not gone forward with it all.

August 12, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Rebecca! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Clear instructions

Very nice helpful and understanding

August 12, 2026
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Reply from CreditAssociates

Hi, Jane. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Very helpful

Very helpful

August 12, 2026
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Reply from CreditAssociates

Thanks for the review, Khinkhin! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

I spoke with Tam

I spoke with Tam, one of your agents and she was very helpful, and very knowledgeable. She explained the program to me and she went to her manager to try and get me a lower rate because she realized how dire my financial situation is . She was kind and
Professional and walked me through everything helping to eliminate my fears and anxiety about the process.

August 12, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Donna! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

This is absolutely the most encouraging…

This is absolutely the most encouraging thing that has to me in months. They helped my family tremendously! I will always be grateful.

August 12, 2026
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Reply from CreditAssociates

Hi, Tammie. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great experience service consultants…

Great experience service consultants helped us with all our needs. We thank you for taking a load off our shoulders.

August 12, 2026
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Reply from CreditAssociates

Hi, Richard. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Spoke with Mr,Nick Varela and he helped…

Spoke with Mr,Nick Varela and he helped me with my application was very professional helpful explaining every thing so I understood it he is an asset to your company

August 12, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Michael! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Everything was gone over so you could…

Everything was gone over so you could understand exactly how this works. Took time to answer any question that I asked. Very professional and knowledgeable staff, can't thank you enough.

August 12, 2026
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Reply from CreditAssociates

Hi, Wayne. We are thrilled to learn that you had a positive experience with us! Sincerely, Your Client Success Team

Rated 3 out of 5 stars

The app will not allow me to input my…

The app will not allow me to input my email password. Please advise.
John Farrow

August 11, 2026
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Reply from CreditAssociates

John, we'd love to see if we could work through your concerns together. Can you please contact us at 800-477-1607? Thank you for your time. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Rebecca was very helpful

Rebecca was very helpful. Excellent customer care.

August 11, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Chetandeo. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Friendly service

Kortez explained everything about how the company worked to get my debt paid.
He was very courteous and presented very knowledgeable and down to earth at the same time.

August 11, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Darla! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Reassuring, knowledgeable, personable

July 27, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Terri! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

It was easy to get started

It was easy to get started, and I am able to use the Debt App on my phone to check progress daily. I really feel that I am taking steps to really protect my financial future.

August 4, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Jiill! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Life Changing Debt Relief Experience with Credit Associates

My experience with Credit Associates has truly been life changing.

I had over $18,000 in debt across two credit cards, and they helped reduce it to just over $13,000, saving me more than $5,000. The repayment is also spread over 18 months with no interest.

The initial phone call took about an hour, and Nicholas was extremely helpful. He answered every question I had and explained everything clearly.

I would recommend Credit Associates to anyone dealing with financial hardship or struggling with debt. The experience has been excellent.

Thank you again, Nicholas.

August 11, 2026
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Reply from CreditAssociates

Hi, Junior. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 3 out of 5 stars

It took me 2 weeks to get in touch with…

It took me 2 weeks to get in touch with the guy I 1st talked to to finish things up. I tried 3 times to make my welcome call, 1st time they were just too busy and told me to call back later and the next 2 times I couldn't understand the person good enough to spend 15 minutes trying to understand what they were saying. I only speak English !!!

August 3, 2026
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Reply from CreditAssociates

Linda, we'd love to see if we could work through your concerns together. Can you please contact us at 800-477-1607? Thank you for your time. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The staff told me briefly about the…

The staff told me briefly about the situation because of the I give 5 stars thank you!!

August 10, 2026
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Reply from CreditAssociates

Hi, Daniel. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

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