CreditAssociates Reviews 

22,544
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,545 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally kind, knowledgeable, and patient while guiding consumers carefully through their debt relief options. People note that the overall process is smooth, efficient, and reassuring, helping to significantly lower their daily financial stress and anxiety. However, some customers also noted communication hurdles and frustrating delays when trying to reach out to their assigned agents after the initial call. A few reviewers also experienced unexpected issues with follow-up support, a lack of progress updates, or uncommunicated timeline details regarding their specific creditor accounts.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and extensive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting clear explanations and professional... See more

User experience

Consumers find user experience to be very satisfying, reporting that staff are helpful and explain everything... See more

Payment

Clients share ambiguous opinions on payment, with many consumers expressing satisfaction over affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two people that made my day the greatest were Stephanie who did the intro part of my phone call and Ryan Williams who handled my credit debt request and questions. He explained everything to me e... See more

Company replied

Rated 5 out of 5 stars

My experience with Credit Associates has truly been life changing. I had over $18,000 in debt across two credit cards, and they helped reduce it to just over $13,000, saving me more than $5,0... See more

Company replied

Rated 5 out of 5 stars

I spoke with Tam, one of your agents and she was very helpful, and very knowledgeable. She explained the program to me and she went to her manager to try and get me a lower rate because she realized... See more

Company replied

Rated 5 out of 5 stars

I was skeptical about calling because with all the scams going on, I don't trust anyone. I have to say that customer service is excellent from the 1st associate to their manager who took over and expl... See more

Company replied


Company details

  1. #6 of 32 best companies in Debt Relief Service
  2. #43 of 188 best companies in Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(22,544)

2,614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

HOW THIS PROGRAM WORKS

SO FAR THE PROGRAM SEEMS TO BE OK. AS TIME MOVES FORWARDI WILL UNDERSTAND BETTER ABOUT HOW THE PROGRAM REALLY WORKS

August 5, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Bernanzo! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Nina Franklin was so courteous,smart I…

Nina Franklin was so courteous,smart I understood everything thing the way she told me.saving me that money.thank you debt relief.l

August 5, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Rickey! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Luke was very helpful and friendly

Luke was very helpful and friendly

August 6, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, April. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

I am new

I am new. Really don’t have any experience yet. But I feel that everything will be great.

August 6, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Marie! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Kim Rinkovitch was fantastic!!!!

Kim Rinkovitch was fantastic! So patient and kind. Never made me feel rushed answered all of my questions and made the whole process super easy.

August 6, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Steve! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Ryan was extremely helpful and…

Ryan was extremely helpful and knowledgeable. I am early on in the process however so far it’s going just as Ryan said it would go.

August 6, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Edward! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars
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Reply from CreditAssociates

Thank you for the amazing feedback, Sheila! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

Getting out of debt

They were very helpful. I just started this and I think it will help me alot.

August 8, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Connie! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

My experence was non stressful

My experence was non stressful, have not had much to little involvement with Credit Associates. Will be happy to review again in nthe future when and if there is more interaction. Thanks Bill

April 15, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, William. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Right choice

Very helpful advice and constructive feedback

August 8, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Md! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

It was a great pleasure and for someone…

It was a great pleasure and for someone to help you in time of need Thanks so much

August 8, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Steven! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The person in the client care was…

The person in the client care was fantastic!

August 5, 2026
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Reply from CreditAssociates

Hi, Rosa. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Luke was very helpful and informative

Luke was very helpful and informative, he helped me navigate the process and I was very happy to hear that I qualify for a reasonable consolidated bill every month so I can get back on track and get out of debt.

August 5, 2026
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Reply from CreditAssociates

Hi, Edward. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

"Above and Beyond"

The agent I spoke with, Nina Franklin, had great knowledge and communication skills. She explored the aspects of the debt relief toe, and was very clear and precise. Top tier representation!

August 4, 2026
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Reply from CreditAssociates

Hi, Gloria. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great experience

Great experience. Thomas was friendly, considerate, and informative. He answered all my questions and was very patient with me.

August 8, 2026
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Reply from CreditAssociates

Thanks for the review, Mary! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Thank you CreditAssociate Staff

Your representative walked me through the process. She allayed my concern that this might be a scam. She put together a plan that literally saved me from financial catastrophe. Thank you Rose.

August 3, 2026
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Reply from CreditAssociates

Thanks so much for your feedback, Laurie. We’re so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Understand people financial situation due to certain events in life

Analyzing customers financial situation and giving options to manage debts with a proper solution to become debt free. Giving a new start to manage credit in a good way if you have the income to support yourself.

August 4, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Mayra! Thank you so much. Sincerely, Your Client Success Team

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