Credit Verify Reviews 

413
•
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

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Rated 1 out of 5 stars

This company is not to be trusted. Once you realize they provide no value and want to cancel, you can't do it online and instead have to call their office on the west coast, during their limited worki... See more

Company replied

Rated 1 out of 5 stars

They keep charging me then charge me 9$ again when they said it’s was only 1$ I never signed up for no subscription it was a one time thing why are yall charging me still how do I take my card off thi... See more

Company replied

Rated 1 out of 5 stars

Update!! January 30th 2026. PayPal informed me they are going to investigate this shady operation, and ban them if they are found to violate the rules. I'm 100% confident they will. YEAH!!... See more

Company replied

Rated 1 out of 5 stars

You were billing my credit card under ID PROTECT whereas your company name comes up in email as Creditverify. I would have canceled months ago if I could have found who was billing my credit card.... See more

Company replied

Company details

  1. Credit Bureau

Written by the company

Credit Verify is trusted by lenders and other financial Institutions to provide accurate and approved credit profile information.


Contact info

1.1

Bad

TrustScore 1 out of 5

413 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(413)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Prior to interviewing a company wanted a credit score from CreditVerify

I received an interview request from Lauren representing Allied Systems Canada for a job posted on LinkedIn.

The emails representing the company are not listed with their domain name but gmail and other free web based email services.

They asked I go to CreditVerify to get a a credit score before interviewing. My understanding some jobs do require or recommend a credit score during the the hiring process but this is usually done at the reference check step or done as a requirement in the offer letter.

May 23, 2024
Unprompted review
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Rated 1 out of 5 stars

I applied for a job opportunity posted by LARCO AUDIT PROFESSIONALS

I applied for a job opportunity posted on Linkedin by LARCO Audit Professsionals in Toronto. The recruiter (Lauren Jones) sent a mail that i should send my credit score so they can schedule me for an interview. The fraudulent recruiter shared creditverify website for me to verify my credit. After accessing the website, they deducted CAD$1 and CAD$9.95 from my card. They did not provide any credit report as they have promised. I could not cancel as well. The phone number they provided on their website wasn't going through. I contacted TD bank fraud team. They gave me a number to call (1 877 751 5899). This people told me categorically that they cannot refund my money, that it is trial fee. They also did not provide me with any credit report as they have promised. They told me they are legitimate and working with TransUnion. They use deception to take money from people. TransUnion should put up a disclaimer for Credit Verify.

Thet are purely fraudsters. scamming unemployed people in canada. This is very sad. After all the reviews i read online. Canada government should do something about it.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

Once you are signed up then they want…

Once you are signed up then they want $34.95 per month. Why? There are others out there that are free. They already charged my card $11. It is all about free money. I will be cancelling tomorrow. Be warned, do not sign up.

May 5, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Scam 😭😭😭

Scam 😭😭😭
35 get my many back

April 24, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

this place is a scam they took my money…

this place is a scam they took my money and wont refund i tried asking for a refund

April 22, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

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Rated 1 out of 5 stars

Totally a scam company

Credit Verify is a scam company. Do not deal with them at all. They fraudulently get you to give them a credit card # and then you have to fight with them to cancel and get a refund. DO NOT DEAL WITH CREDIT VERIFY

March 30, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Credit Verify Subscription Scam

This company charged me $1.00 for a credit check. I did so. Then about 5 days later I found a charge of USD 34.95 for a subscription I did not sign up for. I contacted my credit card company and lodged a dispute complaint. They determined that I had not authorized the charge. They were successful. I got an email from Credit Verify stating that I would get a full refund, and I did. They offered no apologies though.

March 7, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Surprise subscription, deceiving website

This website starts you on a monthly subscription. You need to call in to cancel it. The website is deceiving about the cancelation process. There's a button that says unsubscribe but then there's a pop up that tells you that you need to call in. It's purposefully easy to miss.

February 28, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

I will be calling my bank if i don't…

I will be calling my bank if i don't get my refund back.
I singed up and clearly the ID protection fee is there to make people accidentally press on it and not have any way to get your money back.

i called and you guys offered me 20% back for the ID protection fee and 75% back for the $35 dollar monthly subscription fee. That is just unacceptable, i own multiple businesses and i don't even do people like that.

Jensen Cheng

February 22, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

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Rated 1 out of 5 stars

I got scammed by them by a fake job opportunity

These scammers are preying on people everywhere. They display fake job interviews where they ask you to pass a credit check. Once done, you are locked and billed a huge amount and there are no ways to cancel. Their phone line is just an answering informing you they are closed for Chrismas. Had to contact my credit card to report them as a fraud

February 15, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Hi guys this happened with Me They are…

Hi guys this happened with Me They are scammers ....they are misleading and charged my card ...and denied refund on call ... Can I dispute the charge through my card ??

February 14, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Scam

This is a scam. They charge you for extra features within the 7 day free trial and then automatically start charging you the monthly subscription fee.

January 31, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Fraudulent Charges

You have charged my account NUMEROUS TIMES despite me requesting you cancel my account since December of 2023. I have tried calling your billing team multiple times but I receive the same message saying your office is closed for the New Year holiday. It is now January 31st and I am still receiving the SAME MESSAGE. I have emailed and attempted to reach out multiple times on your website and I have not heard a single thing back. Refund me for my most recent payment and cancel my account and I will leave you alone. What you are doing is FRAUD.

January 31, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

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Rated 1 out of 5 stars

Legitimate thieves, Stay Away from them .

I was trying to apply for a loan when this company was suggested. It was like just sign up for a small fee for credit monitoring , which I naively did without reading the fingerprint . There you go , they went ahead , charged me $9.50 and then within 2 days , they charged additional $35 to my credit card within just few days . Sounds like an hungry company looking to take an every dime on people hands. I called to ask for a refund , they refused to refund my credit for $45 bugs. This guys are predators , they are nothing but frauders. Any company that doesn’t refund clients when they are not can’t be trusted by public. STAY AWAY FROM THIS COMPANY!!!!!!!.

January 25, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

Scammers charged my card numerous times…

Scammers charged my card numerous times AVOID AT ALL COSTS they are absolutely useless

January 25, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

I would never would of signed up for…

I would never would of signed up for this program, but I was applying for a loan and I had to sign up in order to continue with the loan application. I should of stopped there. I feel duped and taken advantage of. I never heard back about the loan and there was no way to contact the loan company. I called today and explained what had happened and they refused to give me a refund for the thirty some dollars that they took from my account.

January 22, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

I CANT GO BELOW ONE STAR

I CANT GO BELOW ONE STAR
This worthless organization is nothing more than a scam Imagine wanting to check your credit score, and then least worthless cockroaches, crawl in and steal 30 bucks a month be careful people. This thing is a PIGS are a joke.

January 13, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

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Rated 1 out of 5 stars

Paid the $1 trial

Paid the $1 trial, then cancelled the membership within the hour and still got hit with a $34.95 membership. Finally got a hold of someone and they offered me 5% of the money they took from my account, and after a a bit they said they’d give me half of the money back. Will I see the refund? I’m honestly not going to hold my breath. These bottom feeders obviously make their living scamming folks.

January 8, 2024
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

I never signed up for a subscription

I never signed up for a subscription. I have called to cancel three times and get the run around. They hide behind twisting the law to scam people in need during these hard times from researching the criminal business. After cancelling first when I received an email in august for a subscription I didn’t sign up for. I was told in email they would cancel it, only to then be told after I was charged I need to call to confirm cancellation. Again for a fraudulent use of my information.

August 7, 2023
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

Rated 1 out of 5 stars

SCAM AND PETTY TOO!!!!

I never give reviews for companies, but this is gonna be my first because y'all got in my deepest nerve today. If there's a way to give 0 star, I would! I called Credit verify on Nov 29th to cancel my subscription, they agreed! They sent me a confirmation email stating that they've cancelled my account on that day, only to get charged $34.95 today (Dec 20) again! I called them and they said "oh we have a company policy to refund just 25% but because you called in Nov to cancel, we'll give you a 75% refund." That there is total bullocks! That there is 100% your company's fault! I have all records! Your company failed to deactivate my account as I sternly requested, and you have the guts to talk about company policy?? What about implying a new policy that states "We'll cancel/deactivate client accounts as soon as they ask, without trying to sell ridiculous 'benefits' to them in order to convince them to stay"?? Y'all better send my $34.95 back to my account immediately!!! Scammers! Y'all want to be petty? I'll show you what petty is. I've got enough time(obviously). Your customer service claiming not to hear me on the phone while I can hear them all in the background giggling. Lawd Fada! If I don't get my money ASAP, I'm coming back here to leave another review. Nonsense!

December 20, 2023
Unprompted review
Credit Verify logo

Reply from Credit Verify

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.creditverify.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Credit Verify Customer Service Team

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