I've been a CREED connessieur since 2020. The service, product knowledge and personal style of the Madison Avenue, NYC boutique was impeccable. I always enjoyed the unique and intense aromas from Love... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Helpful customer support, does take a while to get an email back sometimes but that’s probably because they’re busy! Very helpful
Company replied
I love their perfumes. Unique and high quality. However, I got a 250ml Spice & Wood as an anniversary gift a couple of years ago. This is an almost £900 flacon. Very exclusive, and expected to last yo... See more
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I would like to leave a positive review for Creed and especially thank Tracey and Anastasija for their help and support. I initially had an issue with a discount coupon, as it could only be appli... See more
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3.5
Average
445 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Unfortunately
Unfortunately, I received the empty package, only the packaging. Somewhere along the way between your warehouse and me, someone stole the perfume bottle from the package.
July 28, 2026
Unprompted review
Reply from Creed Fragrances
Hello Marian,
We are sorry to learn that your order did not arrive as expected.
To allow us to investigate this matter further, please contact us via our Contact Us page, providing your order number and any relevant details. Our team will thoroughly review the matter and respond as soon as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Creed Fragrances Customer Care Team
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My experience with Creed was certainly…
My experience with Creed was certainly an unusual one. Unfortunately, I never received the product I had ordered, despite it being dispatched from the warehouse.
However, what truly impressed me was the way Creed handled my case. The Customer Care Team took my concerns seriously, investigated the matter thoroughly, maintained excellent communication throughout the process, and ultimately issued a full refund.
I would especially like to thank Nathan for his professionalism, kindness, and dedication. His support, along with the efforts of the entire Customer Care Team, restored my confidence in Creed as a company that genuinely values its customers.
Although I was disappointed not to receive my order, I greatly appreciate the honesty, integrity, and customer service shown throughout the process.
I look forward to placing another order in the future and hope my next Creed fragrance reaches me safely.
Thank you once again, Nathan and the entire Creed Customer Care Team.
July 28, 2026
Unprompted review
Reply from Creed Fragrances
Hello Ekaterini,
Thank you for taking the time to share your experience.
While we are sorry that your order did not reach you as expected, we are very pleased to hear that Nathan and our Customer Care team were able to support you throughout and resolve the matter for you.
Your kind words about Nathan’s professionalism and care are especially appreciated, and we will be sure to share them with him and the wider team. We are grateful for your understanding and for your kind recognition of the support you received.
We look forward to welcoming you again and hope your next Creed experience is a truly memorable one.
Kind regards,
Creed Fragrances Customer Care Team
Expected better from a premium brand
I contacted Creed regarding a fault with their refillable travel atomisers. We have purchased four Creed atomisers in total, and two of them have now developed the same issue, despite only being used occasionally for travel (around three or four times a year).
I contacted Creed not only because I wanted advice on a potential product issue, but also to ask whether this was a known fault with the atomisers. Unfortunately, the response felt very dismissive. I was simply directed back to the retailer because the purchase was made through a retailer.
I understand that the retailer is responsible for handling the return process, but I expected a luxury brand such as Creed to show more interest in investigating a possible quality issue with their own product, particularly when two out of four items have failed.
The disappointing part is not only the fault itself, but the lack of ownership and reassurance from the brand. For a company with Creed’s reputation and price point, I expected a much higher level of customer care.
July 27, 2026
Unprompted review
Absolutely magnificent fragrances and…
Absolutely magnificent fragrances and very fast fast shipping!
July 25, 2026
Unprompted review
Reply from Creed Fragrances
Hello,
Thank you for your kind words. We are delighted to hear that you are enjoying your fragrance and that your order arrived promptly. We appreciate you taking the time to share your experience and hope to welcome you back in the future.
Kind regards,
Creed Fragrances Customer Care Team
High end quality fragrance
Bought Creed Aventus through a third party seller and was a bit concerned seeing a few moany reviews about the change in formula reducing quality etc. First impression for me is that it’s expensive, yes, but it is an amazing, high quality fragrance that lasted all day. Love it. Would recommend
July 23, 2026
Unprompted review
Reply from Creed Fragrances
Hello Bob,
We are delighted to hear that Aventus has made such a positive impression and that you are enjoying its lasting performance and craftsmanship. It is a pleasure to know it has met your expectations, and we appreciate you taking the time to share your experience.
Kind regards,
Creed Fragrances Customer Care Team
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Reply from Creed Fragrances
Hello Philippe,
Thank you for taking the time to share your experience.
We are delighted to hear that you enjoyed a seamless ordering experience.
Your kind comments are greatly appreciated, and we look forward to welcoming you again in the future.
Kind regards,
Creed Fragrances Customer Care Team
Wonderful customer service
Wonderful customer service. Even though the error was my own fault the customer service team corrected it very quickly. Amazing scents and the free engraving and gift cards made the gift look so luxurious.
July 16, 2026
Unprompted review
Reply from Creed Fragrances
Hello Jane,
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that our Customer Care team was able to assist you promptly. It was our pleasure to help, and we are so pleased that the finishing touches of our gifting service made your gift feel truly special.
Your appreciation of our fragrances and service means a great deal to us. We look forward to welcoming you again for your next Creed experience.
Kind regards,
Creed Fragrances Customer Care Team
Creed simply has the best fragrances
Creed simply has the best fragrances. The service is excellent, ordering is smooth and easy, delivery is fast, and the quality is outstanding.
July 14, 2026
Unprompted review
Reply from Creed Fragrances
Hello Peter,
Thank you for your wonderful review.
We are delighted to know that you enjoy our fragrances and that your experience with Creed, from ordering through to delivery, was a smooth one.
Your kind words are sincerely appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Creed Fragrances Customer Care Team
I ordered a aventus hand & body wash…
I ordered a aventus hand & body wash and a 5ml travel atomiser. The atomsier is very good, worth the money, and the body wash is very luxurious, love it. I will order more body wash
July 11, 2026
Unprompted review
Reply from Creed Fragrances
Hello Lovas,
Thank you for taking the time to share your experience.
We are delighted to hear that you are enjoying both your Aventus Hand & Body Wash and your Travel Atomiser. It is especially pleasing to know that the Hand & Body Wash has become such a favourite.
We truly appreciate your kind words and look forward to welcoming you back to Creed for your next order.
Kind regards,
Creed Fragrances Customer Care Team
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I've been buying creed for years and…
I've been buying creed for years and absolute loved it...what the hell have you done to it?Absolute daylight robbery,the odour lasts for max 2hours and it's gone,
I buy it from John Lewis Nottingham,recently purchasing two boxes of 20ml bottles for me and my wife at a cost of £210 per box of five 20 ml bottles..after using it for a week and noticing there was no odour,I returned them to John Lewis,to be told there's nothing that can be done as they'd been opened,of course they've been opened or I wouldn't be returning them..the manager came over and told me it's not their fault it's the companies as they have changed the way they make them...disgusting and selling them as the same item and price.iv bought lots of creed over a ten year period,I like to smell nice as does my wife...I feel violated and robbed,I may aswell of purchased Brut for £5,I work hard to support my family and saved up to purchase these items,really really disheartened and I'd like compensation as I feel iv been robbed of my hard earned money by creed and John Lewis.i very much doubt I'll get a reply and should of rang trading standards regarding this.absolute shambolic and dispicable behaviour by conmen...i will never purchase this scented tap water again
April 15, 2026
Unprompted review
Reply from Creed Fragrances
Hello Dave,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and understand how disappointing this must have been, particularly as a long-standing Creed customer.
We would appreciate the opportunity to look into this further. At your convenience, please contact our Customer Care team at customerservices@creedfragrances.co.uk with your purchase details, including the fragrances purchased and the date of purchase, so that we can gather the relevant information and refer your concerns to the appropriate team for review.
We value your loyalty to Creed and sincerely hope to have the opportunity to assist you further.
Kind regards,
Creed Fragrances Customer Care Team
Creed is the best
Creed is the best. Their fragrances are the best. Their packaging is the best. Their customer service is the best. I’m an advocate of the highest order for life! Love everything about them! Richard
July 4, 2026
Unprompted review
Reply from Creed Fragrances
Hello Richard,
Thank you for your wonderful review and for your continued support.
We are delighted to hear how much you appreciate our fragrances, packaging and Customer Care. Your kind words and loyalty mean a great deal to us.
We look forward to welcoming you again soon.
Kind regards,
Creed Fragrances Customer Care Team
Horrible experience
Horrible experience, won’t be ordering again. I placed an order for a bottle that cost 550€. Contacted them as I couldn’t add the free samples included and they said it was something with my account and that they will look at it. However as this was a gift and I needed it to arrive in a week I ordered without the free samples included. The package came and I opened it to see they sent me a broken/damaged perfume box!!! Like seriously?! This is a gift that you want me to give in that shape! Shame! It will be sent back! Waste of time and a big disappointment
July 3, 2026
Unprompted review
Reply from Creed Fragrances
Hello Maggie,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how disappointing this must have been, particularly as your purchase was intended as a gift.
We would appreciate the opportunity to look into this further and work towards a resolution for you. Please contact our Customer Care team via our Contact Us page with your order number and any relevant details, so that we can review your case as a priority.
We sincerely apologise for the inconvenience caused and hope to have the opportunity to assist you further.
Kind regards,
Creed Fragrances Customer Care Team
Excellent Customer Care
I had a query about trying Creed fragrances before making my first purchase, as visiting a boutique wasn't a practical option for me.
My initial enquiry was handled by the automated assistant, which explained the company's sample policy and eventually referred my request to the customer care team. Once a member of the team reviewed my situation, they kindly arranged for complimentary samples of Aventus and Green Irish Tweed to be sent to me as a goodwill gesture.
The samples arrived promptly, were beautifully presented, and I was kept informed throughout. I was particularly impressed with the professionalism and kindness shown by Tia in Customer Care, who took the time to review my enquiry and provide a thoughtful solution.
Excellent customer service, and a great first impression of Creed. Thank you.
July 3, 2026
Unprompted review
Reply from Creed Fragrances
Hello Andrew,
Thank you for taking the time to share such a thoughtful review.
We are delighted to hear about your experience with our Customer Care team and that Tia was able to assist you. We will be sure to share your kind words with her. It is wonderful to know that your first experience with Creed was a positive one and that the samples allowed you to explore our fragrances from the comfort of your own home.
We sincerely appreciate your kind feedback and look forward to welcoming you to Creed.
Kind regards,
Creed Fragrances Customer Care Team
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Quick delivery and excellent packaging.
Quick delivery and excellent packaging.
June 29, 2026
Unprompted review
Reply from Creed Fragrances
Hello Akoto,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the speed of delivery and the presentation of your order. Your kind words are greatly appreciated.
We look forward to welcoming you again soon.
Kind regards,
Creed Fragrances Customer Care Team
I Will never get tucked up by Creed again. Waste of money!
Utter waste of money. Bought Aventus 18 months ago, over £250, after I had smelt the original on a work colleague some time before.
Longevity was max 2 hours, zero projection and sillage non existent. Aventus along with most other Creed fragrances have been reformulated, and are very poor. Get a clone, Afnan - Supremacy Collectors Edition- £35 or Armaf - Club de Nuit Precieux- £45. Smells 90% the same and last for hours. Same with Virgin Island Water, get Rayhaan Aquatic a
Will never get tucked up by Creed again
June 26, 2026
Unprompted review
Reply from Creed Fragrances
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with Creed did not meet your expectations. We understand that fragrance is a very personal experience and regret that your purchase did not provide the enjoyment you had hoped for.
If your purchase was made directly through our website, please contact our Customer Care team with your order details and any relevant information, so that we can review your feedback further.
We appreciate your feedback and the opportunity to better understand your experience.
Kind regards,
Creed Fragrances Customer Care Team
Dissatisfied
My first order arrived broken, the creed box was smashed. Because I wanted to give it away I filed a complaint. I had to pay the cost of returning the item to Creed, but I was refunded. The second delivery arrived in a damaged box. The Creed packaging was fine, but it didn’t have a seal – that plastic film in which such products are usually shrink-wrapped. Without the foil, the product looks ‘cheap’ rather than like a sophisticated Eau de Toilette costing over €200. Conclusion: the customer service team are very helpful and respond quickly. The courier, DHL, managed to damage the parcel twice over a distance of around 300 km (Wrocław – Berlin). All in all, the ‘shopping experience’ leaves me with mixed feelings.
June 27, 2026
Unprompted review
Reply from Creed Fragrances
Hello Dirk,
Thank you for taking the time to share your feedback.
We are sorry to hear that your order arrived damaged and understand how disappointing this must have been, particularly as the fragrance was intended as a gift. We are pleased to hear that our Customer Care team was able to assist you and that your concerns were handled promptly.
We appreciate you sharing your experience, as feedback such as this helps us continue to review and improve every aspect of the customer journey. We hope to have the opportunity to provide you with a more seamless Creed experience in the future.
Kind regards,
Creed Fragrances Customer Care Team
Excellent fragrances and customer service.
I wanted to offer my opinion on some mens Creed samples that I had purchased, and was initially a little bit disappointed to have a responce from an AI assistant. However this was followed shortly by a very kind and helpful message from Alona, in their Customer Services. I am very
impressed not only by Creed's fragrances but also by their treatment of their customers.
June 27, 2026
Unprompted review
Reply from Creed Fragrances
Hello Richard,
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed exploring our fragrances and that Alona was able to assist you with your enquiry. We will be sure to share your kind words with her.
Your appreciation of both our fragrances and Customer Care means a great deal to us. We look forward to welcoming you again for your next Creed experience.
Kind regards,
Creed Fragrances Customer Care Team
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5 stars Creed Customer Care Team
I ordered 100ml Absolu Aventus and I got 3 samples and the Men's 3-Piece 10ml Discovery Set for free.But when the order arrived inside where only the samples and the Discovery set, the bottle with Absolu Aventus was missing.I don't know if it was stolen during transit or wasn't there in the first place.
The 5 stars are for the Creed Customer Care Team who helped me get my order refounded.
I really appreciate it!
June 12, 2026
Unprompted review
Reply from Creed Fragrances
Hello Cosmin,
Thank you for taking the time to share your experience.
We are sorry to hear that your order did not arrive as expected, but we are pleased that our Customer Care team was able to assist you and resolve the matter.
Your kind words and recognition of our team’s support are greatly appreciated, and we will be sure to share your feedback with them.
We look forward to welcoming you again and providing you with a seamless Creed experience in the future.
Kind regards,
Creed Fragrances Customer Care Team
broken tryout sample delivery box
ordering service was good. unfortunately, the tryout-sample broke in the delivery-box. maybe a safer packing-system for future deliveries? a bit sad, since the perfume is very expensive and I was looking forward to the tryout-sample… not to mention the possible danger of cutting while opening the package. the best, lukas
June 23, 2026
Unprompted review
Reply from Creed Fragrances
Hello Lukas,
Thank you for taking the time to share your feedback. We are sorry to learn that your sample arrived damaged and appreciate your comments regarding the packaging.
To allow us to investigate this matter further, please contact us via our Contact Us page, providing your order number and all relevant details. Our team will thoroughly review your experience and respond as soon as possible.
Kind regards,
Creed Fragrances Customer Care Team
Bought directly from Creed
very difficult and frustrating experience for me.
June 19, 2026
Unprompted review
Reply from Creed Fragrances
Hello Jacob,
Thank you for taking the time to share your feedback. We are sorry to learn of your experience.
If your concerns have not yet been fully resolved, we would welcome the opportunity to assist further. Please contact us via our Contact Us page with your order number and any relevant details, and our Customer Care team will review your case as a priority.
Kind regards,
Creed Fragrances Customer Care Team
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