Creed Fragrances  Reviews 

I read the reviews and was unsure if I should risk purchasing. But i eventually did and bought a candle off their website. The 10% promo code people complained about actually worked for me and they sent it to me when I registered online a year ago. To my surprise the 10% voucher was still valid to this day. I bought on the 07th of April and received the Candle 2 days later today on the 9th of April ( package was sent from London and I live in Germany)
The automated system provided me with many E-Mails about my order, when they expect to ship, day of shipment and estimated time of arrival. So the communication was quite good 👍🏼
I can‘t say anything about the costumer service because there were no complaints on my side where I had to contact costumer service or write any e-mails.

Fantastic Experience – Despite Some Negative Reviews!

I was hesitant to order at first after seeing some negative reviews, but I’m so glad I went ahead! My experience with Creed has been nothing but exceptional. The fragrance I purchased is absolutely luxurious—rich, long-lasting, and it truly stands out from other perfumes I’ve tried.

On top of that, the customer service was excellent. I had a question about my order, and they responded quickly and professionally, resolving everything smoothly. Given some of the reviews I saw, I was pleasantly surprised by how efficient and helpful they were. I think they are trying to go back on right track after all this negatives...Keep it up like that Creed!!!

I wanted to share my positive experience because I believe Creed truly delivers on quality and service. Highly recommended! ⭐⭐⭐⭐⭐

What changed??? I recently went to purchase another bottle of my go to date night with wife and special outings sent Virgin Island Water. The wife originally purchased it for me and absolutely drove her (as well as others) absolutely crazy! I would always get compliments as well I could still notice the fragrance on me the next day, it was a unique and spectacular fragrance , what happened!?!?!? I go to purchase another bottle in store and shocked by the price increase but more disappointing was the sent, it’s absolutely not the same fragrance at all! After a test spritz in store and after a min the wife took my arm to smell and the look on her face was of bewilderment. She looked at the bottle to make sure and said it’s not the same! I didn’t believe her, took a wif myself and sure enough I didn’t even recognize it! The sales clerk couldn’t answer why or if it changed but to wait a bit and see if the fragrance changes. Waited an hour or so and it turned into some generic nondescript scent. I would say by hour 4-5 you couldn’t even tell what was applied. Very disappointing to say the least loosing such a unique and special thing.

Great fragrances, good customer service, at least in their Mayfair store.

I have purchased a bottle of Centaurus from John Lewis to treat myself. I loved the scent however while using it I found out, the sillage and longevity was absolutely disappointing. It was more like a cologne that would fade very quickly. Certainly not worth the high price they ask for it. Nothing of luxury and quality here. Now when I complained to Creed, I had to wait 10 working days only to follow up with my complain and being told they cannot help. I am being dismissed simply due to the fact it was purchased in John Lewis. When I visited John Lewis to resolve the problem the Creed representative was not there. It’s absolutely terrible customer service. They are nice when they take your money and that’s where it ends.
I will NEVER purchase from Creed again. There are other brands like Killian and Amouage that will treat you so much better.

Also notice their generic response to all clients complaining. They truly don’t care about any single one of us.

UPDATE:
in response to Creed: I have contacted John Lewis and visited the store, the Creed representative was not available and when I requested Creed customer service to get the lady in John Lewis to contact me it has been now a few weeks I haven’t heard anything from her. To be honest this is exactly what I expected, to be ignored and dismissed yet again. I was also told since it’s about the quality of the product it has nothing to do with John Lewis. At the end of the day it is the Creed who is cashing the money for their fragrance and it’s their sole responsibility to help and resolve the problem. How naive I was to invest my money in the bottle of nowadays cheap Creed perfume. I will stay FAR away from this brand. Their products are not worth the headache you have to go through.

Do not buy more than one sample wallet. They rip you off. Bought a male and female sample wallet as Christmas presents, knowing EACH wallet had a £75 voucher to redeem against a full bottle. They will only honour 1 voucher, because it’s ’their policy’.

I will not buy from them again.

Unreliable - poor customer service

as others have posted. Placed order on 31st December, for a 4-7 day delivery. Chased on working day 4 to be told it would be despatched and delivered within leadtime.
No delivery received by Day 7, phoned 5 times - on hold for 5 mins and then told to call back and cut off.
When finally got through, told "unexpected delay" they can't tell me when it will be despatched.
Won't discuss nature of the "unexpected delay"
Finally offered option to cancel order but have to wait a week for money to be refunded.
Notably, they are still taking orders and quoting 3-5 day delivery!!!!

Absolutely appalling customer service I placed an order on the 01st Jan saying it will be delivered in 3-5days. this is now the 09th Jan and the order is showing unfufilled. I have contacted Creed 3 times now 2 days ago the delivery schedule moved to 3-7 days and today its moved to 3-9 days whats tomorrow going to say 3-14 days. Its an absolute JOKE Ryan in customer service has told me for 3 days now the order is being processed how long does it take to process an order and dispatch it.

Awful awful customer experience, went to the regent street Creed boutique and it was awful show of customer serice from the beginning.

Went in and no one batted an eye, and if they did they looked at us like we were about to steal. Then when tried to test some fragrances the sales person informs very rudely that they have water inside of them (witch is ironical because creed fragrances have been watered down for years). What perfume shop has bottles full of water the first thing you walk in? Never had that experience, never. And then literally had to ask for permission to spray on the strip. And even then the very rude door man butted in and told not to spray the perfume for some reason. And no need to say anymore we left swiftly after that. Would give 0/5 stars if I could. Awful, snd not to talk about how money hungry these sales people are, its astonishing. And the quality of these perfumes has gone down every year, disgraceful!

Abysmal customer service, have been complaining about a faulty bottle of fragrance, purchased from my Creed account and my emails have gone unanswered.
Terrible customer service, avoid purchasing their products.

Absolutely terrible customer services, having spent £300 on Aventus, direct from Creed, after a very short while the spray/nozzle got stuck & stopped working. I reported it to Creed, they said they would deal with the complaint, after waiting some weeks and writing several emails, some of which received a response, still no action to rectify the fault on their bottle of Aventus. Worst customer service ever and a good reason not to buy their products.

Couldn’t redeem code then as I was waiting so long for customer support to respond, I missed out on a colour of complimentary gift. The customer support takes so long and is so long winded that you will never get anything resolved and only an email regretting they cannot resolve the problem. I will seek an alternative going forward. Expected more given the premium.

When I saw all the negative reviews for Creed I felt I had to leave a review to give a balanced view. I’ve just received my order from Creed and the fragrance is stunning. The packaging, bottle, and fragrance are all top quality. I contacted customer services with a query and they replied and resolved my issue within 24 hours.

Never received my redemption code. I've tried contacting them three times through customer service, was told to wait each time, and it's never been sent to me in the end anyway.

I have been using Creed Aventus for years. I purchased a 500 ml Creed Aventus bottle from the Creed Covent Garden boutique. After arriving in Istanbul, Turkey, I transferred the fragrance to Creed’s original refill bottle and started using it. However, incredibly, the product either seems expired or inauthentic. The scent has no resemblance to Aventus, and its longevity is a maximum of half an hour. The 500 ml bottle also lacks a protective cap. I don’t want to accuse anyone, but either the fragrance has been swapped or it has deteriorated. I paid £845, and customer service has been absolutely unhelpful. Even though I mentioned that I am currently not in London, they insist I bring the bottle back to the store. Do I really have to travel back to the UK just for this?

I cannot understand this approach from a supposedly global brand. They are not standing behind a defective product. If I hadn’t known this perfume well, why would I have bought the 500 ml version? I will never use or recommend this brand again. My trust is broken. I will share my experience on every forum and review site I can. I believe a good, global brand should stand behind its customers.

I ordered a 100ml bottle with engravement onto it advised by the brand ambassador who fully assured me that the bottle WAS refillable. Only finding out 2 years later that the 30/50/75 and 100ml bottles are NOT refillable leaving me with an empty creed bottle, engraved, and stood collecting dust. Rather than being refilled as advised by the brand ambassador. Where the aftershave could be used time and time again in the same bottle along with the engravement memories at the same time. Makes sense where you have something engraved on a glass for instance, when your glass is empty you refill it. I complained about this to creed, there reply was appalling holding the blame on the brand ambassador at the time that said the As a token of appreciation, we would like to offer you a complementary 10ml perfume bottle. I asked to purchase the smallest refillable full bottle but would be great full due to the brand ambassador mistake to engrave the bottle free of charge, due to already having the engravement done on my last one. On looking on the internet I found out that the larger bottles that you have engraved are worth nothing, where as a 500ml bottle that’s empty with no engravement on can be worth upto £150.00. Creed wasn’t at all prepared to refill my engraved 100ml bottle as there answer was it’s not a refillable bottle, where on the internet u can if, being very careful get the metal pump spray off which is known to the brand ambassador so they can refill the bottle which I haven’t even tried. They have refused a refill, to buy the smallest refillable bottle with free engraving only to find out that they no longer engrave falcon bottles but 5-7 days ago did do. Then as a token of appreciation, we would like to offer you a complementary 10ml perfume bottle. Please tell me what I’m going to do with the engraved bottle? Like every other customer, nothing. This needs highlighting to every single customer about the size of the bottles and the engravement. Please don’t end up like me with no aftershave, engraved with no memories and a bottle worth nothing other than collecting dust. Stay away from creed there’s better aftershave out there.

amazing brand

Ordered 2 x Creed in the same order. But only allowed one Signature Box per order. I can't return one as I have had both personalised. I didn't realise this at the time of ordering. Spoke to customer services to order another Signature Box to be told you can't purchase them individually. So now I have a one bottle gift boxed but the other not boxed. Both are Christmas presents. To top it off you have to pay £5.00 per Box. I wasn't looking at having a free box I genuinely wanted to order another Signature box. Now I will have to explain to someone how a multi million company will not allow customers to order the correct quantity of gift boxes per order. From a very dissatisfied customer!

DO NOT BUY FROM CREED – WILL NOT REFUND MONIES
Creed will not respond to my emails and will not refund my monies.

I Returned the product through Creeds return process, using their Courier service. They did not realize the product was missing until I contacted them 6days later, which is excess of their 72hr process. Their could also be a failure at their warehouse center, who knows.
Courier Service Not up to standard. Returned the product in the box it came in, the Courier did not secure the box in a sealed bag. (evidence provide through photographs & Video) and therefore anything could have occurred from the point it left my property to when I contacted them 6days later. How can I be held liable
Apparently a thorough investigation was under taken in less than 24hrs with a 3rd party supplier, which is hard to believe.
And now they are refusing to refund my monies or respond to my emails. Even though I complied with all their requests.
DO not buy from them.

Those who have had bad experience with Creed fragrances may not be aware of how different batches vary because of the natural ingredients they use. When you use natural ingredients, of course they are not going to last as long as synthetics. Creed uses natural products and their fragrances are absolutely stunning. They are elegant, sophisticated, quality scents that are always imitated and never duplicated. Why do you think so many companies try to clone their scents? You get what you pay for and all my bottles of Creed are fantastic. If you are looking to purchase a Creed fragrance, save up and do not get a clone. If you are having trouble trying to decide which fragrance to buy, start with Green Irish Tweed, Royal Oud, Aventus Absolu and of course the GOAT....Aventus! You will not be disappointed.