Nice product but extremely poor customer service. I downloaded a return label and returned the product using the label on 17 January. On 10 February I have still not received my refund as the parcel c... See more
Company replied
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See what reviewers are saying
It is difficult to judge size and fit when purchasing online. Therefore a reasonable return service should be expected. When I attempted to return my coat for a smaller size the charge was £35 taken... See more
Company replied
Excellent product, and very quick delivery. Very stylish coat. I’m very pleased with my purchase, and love the additional complimentary items included - fold up shopper, and key ring. Nice touch! Thi... See more
Company replied
The website needed to be consistent with actual stock levels. i had to order twice. The raincoat looks lovely and is comfortable to wear but not as warm as i expected. The recompense for the problem w... See more
Company details
Written by the company
Creenstone designs unique outerwear for woman to feel confident, beautiful and special. We are always in search of the newest innovations and techniques. Our coats with a modern distinct handwriting are fashionable, comfy and perform under every weather circumstance.
Contact info
2.3
Poor
200 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you very much for the really…
Thank you very much for the really outstanding service! Packaging excellent! Quick delivery! And, I like the article, of course....
Best regards
Angelika
April 29, 2021
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Gorgeous coat
Gorgeous coat! I love everything made by Creenstone. They do excellent work, and they offer great customer service too.
March 19, 2021
Perfect Service and Quality!
March 9, 2021
Hello
Hello, Im communicating with Samira. All responves come fast and in a friendly and profesional manner.
March 5, 2021
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Nice jackets
Nice jackets.
One was a bit crinkled due to transportation.
Both as suspected in look and size
8900
Denmark
February 17, 2021
I buy Creenstone because they are…
I buy Creenstone because they are beautiful coats. Good fitting and excellent colours and value. They last forever.
February 2, 2021
I am super happy with my new coat
I am super happy with my new coat. Design, material and execution.
Remain loyal customer :-)
February 1, 2021
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Thanks a million to all of Creenstone…
Thanks a million to all of Creenstone team! The coat is warm, comfortable and very stylish. I'm so happy.
January 26, 2021
The website needed to be consistent…
The website needed to be consistent with actual stock levels. i had to order twice. The raincoat looks lovely and is comfortable to wear but not as warm as i expected. The recompense for the problem with ordering (and monetary disadvantage) was quite miserly - a nylon bag! i do use it!!
January 25, 2021
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