CREOATE Reviews 

Sunita was polite and helpful and resolved my problem quickly and efficiently.

Easy to buy goods

I had issues with placing a coupon for discounted loyalty. Sunita was so patient with getting me sorted.

I would give zero stars if I could. Their customer service team communication is arrogant, unreasonable and not plausible. The website is very slow and definitely not user friendly. They do whatever they want with the invoices, decide how to use your money. For example, I placed an order and paid with my card, the seller couldn’t fulfil my order at the advertised price and asked for more money, I decided to cancel it. The Creoate team used the refund money to cover my other order which was not due instead of refunding the money back to my card or asking my permission to do so. The other seller SueSilk delayed my order for ages saying that they were manufacturing some of the scarves. Later my customer showed me the same scarves on Temu cheaper than they were selling them on Creoate, so they definitely don’t check their sellers. Moreover, the refund process for the damaged goods is very long and technically almost impossible as their website makes it really difficult to upload only five allowed photos. Avoid at all costs. Most of their brands sell separately and you can order directly with no fuss.

Working with Fassal on our onboarding to Creoate was a very smooth and professional experience. He made the process clear and efficient, took the time to understand our brand and commercial goals, and provided practical guidance on catalogue setup, pricing, and promotions. Communication was always prompt and proactive, which kept everything on track. A great partner to work with and we’re looking forward to growing our presence on the platform together.

2/13, Update to response from Creoate: The platform gives an option to get paid via PayPal in the Payment settings. I had my PayPal information in from the the time I joined in Oct 2024. The order was picked up 11/11/25 and delivered 11/21/25. When I realized I had not been paid 35 days after the order had been fulfilled, I asked about payouts and they let me know the system would automatically update and trigger the payout. I submitted a payout request January 12th, 2026 and received an email saying they would “investigate and process my payment within 5 working days, beginning from the next working day.” So I waited… They didn’t tell me until February 10th, 2026 that they don’t pay via PayPal AFTER I had to reach out again to see where my payment was. How was this fact not found and sent to me when they conducted their "investigation" in January? Why offer payout options that you don’t use? I shouldn’t have to keep checking and chasing people around for answers, especially when your platform says one thing but you’re doing something different.

Such a horrible experience as a seller on this platform. I'm not sure if it's so bad because I'm in the US but the platform is not good, you don't get notifications for orders until 2 weeks after the customer has placed the order and the "customer support", Sunita says its the customers fault because of payment issues, but the customer claims they were unaware. A huge mess! The system is supposed to automatically update when the order is delivered for payouts... and it doesn't. And I still haven't received payment from a small order that was completed back in November 2025. I submitted multiple payout requests and each time there's a different reason as to why they cannot pay me, and they continue to defer the payment. I'm having to chat with a bot, Sunita, and email Fassal about sending my money. I'm deleting my profile immediately after I receive my money, IF I receive it at all. AVOID this platform if you're a seller! Super counterproductive. A lot of time wasted dealing with them.

Knowledgeable, Very easy to work with and easy setup. Questions were answered quickly.

I was having an issues with my storefront not showing up, or any products. I spoke to Sunita and she solved the issue. Very grateful

They are well know for being dodgy, and I never wanted to work with them, however a Brad. I wanted to work with strong armed men into going on this platform. I’m not sure if they had something additional invested in working with CREOATE but it was the most horrific experience I’ve ever had in business. They are grown men running this company and they act like children when you give them constructive feedback, they gaslight, lie and threaten you, and they withheld over £10,000 in order payments. The stress caused by their behaviour had a serious impact not only on my business, but on my mental and physical health.
I learnt to trust my gut, if something doesn’t feel right don’t let someone else persuade you to go against it

Edit: after this review I was then sent inappropriate and harassive emails from fassal for leaving a negative review. There should have never been any contact and my personal information was not up for sharing with these scammers!

I had an excellent experience working with Fassal. He guided me through the entire enrollment process with patience, clarity, and professionalism. Every step was explained thoroughly, and he made sure I had everything I needed to get fully set up in the portal. His responsiveness and attention to detail made the process smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onboard, and I really look forward to working with them long-term. Thanks Fassal for all the help!

I'm a seller & I have to say my Account manager Fassal Mahmood is Fantastic. He helps us a lot and always has plenty of time to sort out any problems we encounter and to schedule in meetings regularly to try to help us make the most of selling on Creoate. However the platform itself is too slow so you really need to address this as I think it puts customers off and if you can sort this out it will be so much more user friendly for both us sellers and our customers too.

My onboarding experience with Creoate was highly positive. Fassal demonstrated a strong commitment to providing clear guidance, timely communication, and consistent support throughout the process. All questions were addressed efficiently, and the onboarding structure was well organised, making the transition both smooth and effective. I felt supported, and the experience has positioned me well for long-term success on the platform. I would confidently recommend Creoate to brands seeking a dependable and well-managed wholesale solution.

Ive been trying to set up a sellers account for the last 30 days. When I finally signed up I booked a call with FASSAL Mahmood, he cancelled last minute with no explanation, I followed up and go no response. Extremely unprofessional to say the least

2 days later I spoke to an agent on the bot account called "SUNITA". Told her the situation and she said she would try to contact him to email me, she couldn't get a hold of him and then told me she would get back to me with an update , I asked for her contact email and name and she said her name was "SUNITA" which is the bots name ... and gave me the support email ... clearly she wanted no accountability for the fact she did not email me back in the end and I think in general they seem to be a small team who either cant handle the workload or are just very unprofessional and incompetent, which ever the reason is I wouldn't trust them handling any business and I can just foresee future problems so I will not be exploring this further as I believe they are problems waiting to happen as you can see by other posts. Waste of time!

Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more business with Creoate.

Probably the best customer service in the world! I cannot praise the support I've received from Harvey and Faith enough. Absolutely outstanding. It is so refreshing to find good people to do business with. Customer for life here!

Shocking company im a Wholesaler on over 6 platforms and my business is doing well from them. 100% in reputation and quick delivery. I applied for a sellers account and within 5 mins was declined. Crazy. Not sure as to why, but wont be applying again.
No i signed up with a business ltd email address registered to my business. I wont be continuing with my apllication. You commision fees at 25% is a lit compared to other companies.

What a helpful company to deal with very helpful and great quality items available and unique items will be back to buy more.

Absolutely shocking experience!! AVOID the CREOATE platform!!! I placed orders worth over 2 K, the processing time was stated 2-5 days, ok. But I waited and waited for one seller —no response, almost impossible to speak to a human over the chat, and a complaint that I want to cancel this particular order as I can't wait 2 weeks for it to be prepared. Customer Service rep Sunita promised me to issue a store voucher as I clearly explained that as a small business, I can't wait 5-10 days for the refund to clear in my bank account and that I have big Christmas Fair next week and I need that money to be reinvested, and I was happy to place another order through Creoate. After I selected the products I wanted to purchase, communicated with another seller, Sunita sent me another email saying they won't issue the store voucher and that I need to wait for the refund!!!!!! I am fuming!!!! What sort of support is this!!!? Following morning I spent anothe hour trying to get this resolved...but when I asked to speak to someone in charge for example manager all of them were busy attending meetings. Shall I send you invoice for my market stall fee as you are enabling me to order more products by blocking my money?!

Sunita was very helpful and resolved my issue quickly