Crew Clothing Reviews 

2,647
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the prompt delivery services and consistently find many of the clothing items to be of excellent quality and design. People mention that online ordering processes are very straightforward, and packages typically arrive well protected with nice materials inside. However, some customers also noted that customer service responses were often unhelpful and slow regarding unexpected delivery delays caused by warehouse changes. Several reviewers experienced frustrating issues with items suddenly becoming out of stock after orders were accepted or receiving products that failed to meet expectations.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and sizing, with many reviewers praising... See more

Order

People report ambiguous experiences with order processes, as many reviewers praised the straightforward... See more

Delivery service

Customers had ambiguous experiences with delivery service, as reviewers reported starkly contrasting outcomes... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers frequently praise the excellent... See more

Customer service

Reviewers highlight deep frustration with customer service, frequently noting that emails are ignored, phones... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered 3 items. 2 of them have arrived on separate days. The 3rd is allegedly out of stock, which it wasn't when i ordered it. Overall not impressed. Presumably shipping out 3 items separately... See more

Rated 3 out of 5 stars

I’ve been purchasing Crew clothing for many years, due to the good quality and often offering good sale items. However, my last purchase of five shirts is extremely disappointing. The quality has comp... See more

Rated 3 out of 5 stars

Nice designs and quality seems good but I am not sure which men these items are supposed to fit. Necklines are tight which I like, but the length on tops is just too short. Lift my arms and everyon... See more

Rated 2 out of 5 stars

Super luxe Athleisure suit- looks great when new, really like the feel but very easy to snag- has lots of little snags ok the seat of the shorts just from the fabric of my car seats. Sweat top has bob... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.8

All reviews

(2,647)

337 reviews in the last 12 months

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Rated 2 out of 5 stars

I used to rate crew clothing quality…

I used to rate crew clothing quality but its definitely gone down hill in recent times.
I have bought half a dozen t shirts and also bought a size up which were slightly baggy .
After one wash on delicate at 30 degrees and air dried on the line they have shrank and have gone from a medium to an extra small mens its a joke for the price that's charged and washing them at correct temperature and cycle .
I will add other clothes I own haven't shrank only the crew clothing so it definitely cant be blamed on my washing machine .
Unfortunately I will not be spending anymore money on crew clothing as they are pretty much a throw away item once washed .

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Crew to the rescue

I had a situation where the Royal Mail delivery driver delivered to the wrong address. So I bought a new one and asked for some compensation. It turns out it was delivered to my neighbour and they found it 2 days later. Sarah from the customer service team was incredibly helpful and cancelled the upcoming order for me. This is a company that are getting it right, I’m seeing their clothes more and more about the place and no wonder. It’s fair costs, it’s good quality and I returned my Tommy Hilfiger clothes to buy Crew instead because the Crew clothes looked better.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience …

This is my first time ordering from this company. I ordered 3 dresses (delivery was really good) which were really nice but unfortunately didn’t fit. I returned them for a refund via Royal Mail on Wednesday of this week (15 July) and received the refund in my bank today (17 July). That to me is exceptional customer service. I have never received a refund so quickly from other companies. I wouldn’t hesitate to buy from this company again and would highly recommend them

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, good staff, lovely jumper, perfect size, great colours .,sleeves on jumper sit so well on shoulders i will be shopping at crew again. Bromley Mall

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Misleading Refund Policy

As with many other reviews still waiting for a refund. Refund policy says "up to 7 working days". Very misleading. Expecting over £120.00 to be refunded. Not bothered to contact Customer Services as with other reviews will not get an honest response. Will certainly not be ordering from this Company again and will definitely not recommend.

July 14, 2026
Unprompted review
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Rated 2 out of 5 stars

Slow refunds

I purchase a lot from Crew Clothing and really like the clothes. However, there now seems to be an issue with their refunds. I have been waiting over 8 working days since they received my returns. This never used to be the case, and it is a shame as it is putting me off any more purchases.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Placed an order on 5th July - started chasing a week later as not despatched and no delivery made - chaser emails all ignored. I need the clothes for my holiday.

July 14, 2026
Unprompted review
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