Crew Clothing Reviews 

2,611
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the prompt delivery times and the attractive, high-quality materials of the clothing purchased. Many people find the online ordering process completely straightforward, smooth, and very easy to navigate. However, some reviewers were not happy with sizing inconsistencies, noting that multiple items were frequently either far too large or remarkably short. A few other people also felt that customer support was extremely disappointing and completely unhelpful when addressing missing packages or delivery delays. Some customers likewise experienced frustration regarding unexpected out-of-stock notices and difficulties with product returns.

What people talk about most

Product

Clients share ambiguous opinions on product offerings, reflecting a wide range of experiences. While many... See more

Order

Reviewers mention ambiguous feedback about order processes, highlighting both positive and negative... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a sharp split in opinions. On one... See more

Customer service

People report negative experiences with customer service, often citing long delays, unhelpful responses, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered 3 items. 2 of them have arrived on separate days. The 3rd is allegedly out of stock, which it wasn't when i ordered it. Overall not impressed. Presumably shipping out 3 items separately... See more

Rated 3 out of 5 stars

Nice designs and quality seems good but I am not sure which men these items are supposed to fit. Necklines are tight which I like, but the length on tops is just too short. Lift my arms and everyon... See more

Rated 2 out of 5 stars

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it... See more

Rated 2 out of 5 stars

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refun... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2,611)

324 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 2 out of 5 stars

Received parcel quickly however the…

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refund .. emailed chasing refund .. no response . Be aware!

May 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Popped into Silverburn on Saturday to…

Popped into Silverburn on Saturday to purchase a couple of things . Firstly I’d like to thank the member of staff who helped me with my purchase , great old fashioned service with a smile and a bit of banter . Will definitely return to this boutique. Thanks again , Graham

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

½ Zip Sweat Top started to fall apart in 1 DAY!

Bought a nice deep red coloured sweat top (Product Code MXD002), good customer service and delivered promptly (amazing considering the courrier was Evri!).

Wore the top for 1 DAY and the internal lining started to disintegrate with bobbling and strands of material all over my shirt - I mean ALL OVER!

I'm returning the item and expect a full refund, but really annoyed that my relatively new shirt is now covered in red fluff and I know I will not be able to get all of it off and when it goes through the wash I will have a off-white (ok - pink) shirt...

All because Crew Clothing use cheap fabrics.

Shop elsewhere, you'll be glad you did.

June 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor service

I waited in for parcel but it was delivered to No.11 by mistake! My neighbour kindly brought it to me. We have very bad service from Evri in this area, with lots of my friends & neighbours complaining, that the delivery driver never waits for you to answer the door & leaves parcels outside, which very often get wet! Lots of complaints have been sent to Evri, but nothing changes!
Prefer not to use this service if possible.

June 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A lovely item

A lovely item, great company, so very pleased with my purchase 😀 love the quality of the clothing.

June 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor communication and service.

It has been 9 days since I placed my order, and I still have not received it. I contacted customer service to request a cancellation, but they were unable to process it and advised me to continue waiting. Unfortunately, they could not provide any estimated timeframe for when my order would arrive or how much longer I would need to wait. The service has been extremely disappointing, and based on this experience, I will not be purchasing from them again.

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

I found these on your site for £41.95…

I found these on your site for £41.95 (ish) I them put them in my basket but it would only register as £55. One week later, before I had even received the short, I received a sale notification with 40% off at £33.
You cannot blame me for being dissatisfied

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered from Crew a few times…

I have ordered from Crew a few times and find the quality of clothing to be very good with good offers at times. Delivery was free over £50 and items delivered on time and efficiently by Royal Mail. Would order again from Crew and would recommended to others

June 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look