Crew Clothing Reviews 

I have ordered from Crew a few times and find the quality of clothing to be very good with good offers at times. Delivery was free over £50 and items delivered on time and efficiently by Royal Mail. Would order again from Crew and would recommended to others

My CCC sweatshirt has just arrived and I am delighted with it. Who knows what to wear in this strange weather we're having. A light layering option is very 6useful.

Great service and very good quality products for the price

Terrible customer service from the call centre and who knows how long I will have to wait for my refund? the worst part is, THE ORDER PLACED ITSELF!
Yes, that's right, the site is making orders on its own on my credit card.
Avoid at all costs

To explain: I did an order, clicked it through, but no confirmation came and then it disappeared, so a couple of days later, I did a second one. confirmed, all done, fine.
Four days after the confirmation came for the second one, a confirmation came for the first one!

I returned most of the second order to store, but I am waiting for the refunds and I am waiting for the first order, which resurrected itself, to arrive, so that I can return that. I will need to take time off work to do that and wait who knows how long for the refund and possibly have to pay interest.
Meanwhile, Crew has £694.55 of MY MONEY and I have only £112 worth of clothes!
I think this counts as the definition of DAYLIGHT ROBBERY
I asked them to call me back with an explanation and some sort of apology, but they didn't, so I thought I should warn everyone.

Easy site to use excellent quality t shirts and polos 100% cotton good prices for the quality of clothing.and a great fit.

I made a mistake on an item which was in the sale. When I wanted to return but reorder the item was no longer in the sale. I spoke to customer services - notably a lovely lady called Annie who could not have been more helpful in getting my issue resolved. Her helpful and professional attitude absolutely made my day. Seriously impressed. Thank you

Always pleased with quality of clothes and have good sale prices. As a new customer get free delivery for the first year 😁. Always kept well informed on delivery times

Ordered click and collect on 22 May, received confirmation of order, received no more confirmation until I phoned customer services 2 June, after a bit of to and fro, I was informed the package had been lost in transit, this happens, but I would have expected a notification to tell me; 1. The goods were on their way and 2. The goods were not received at the store and were lost in transit. Instead I had to do all the chasing. All they offered was a two day delivery, when I wanted the good the next day (not unreasonable considering), dont even get me started about the on-line form system, totally ridiculous, in that they sent me a one line email to confirm my email address which unsuprising ended up in my spam box and to be honest it did look like spam. Pity no stars can't be given. Had to cancel the goods because I wanted them in time for a trip, very annoying poor customer services.

My order hasn't been delivered. Apparently, according to Evri it was delivered this morning.
Come on Crew clothing, please find yourself a more reliable delivery company.

The worst system I have come across. Yesterday we tried to buy 2 linen shirts in branch at 40% off. They did not have the smaller size but offered to get them in. The shop was very busy so this morning tried to order online for delivery to the shop. The offer was still on first thing this morning but when I tried to order the offer had finished. The offer is still on in store but if they order the correct size it is at full price. I will not be buying from Crew ever again.

Lovely sales advisor Sharon at the new Woodbridge shop in Suffolk, I popped in for some shorts ended up buying four skirts and A top ☺️
Sharon was so helpful a really good addition to the team, after being within the retail sector and manager myself, it’s a refreshing change when people go out of their way to help she was on her own helping different customers whilst another member of staff had a break,
Really helpful! Thankyou Sharon I’ll return as just moved into the area myself !

Perfect delivery, thank you !!

Excellent and speedy service despite being a bank holiday week.

I have been a Crew Clothing customer for a number of years but over the last 12 months the quality of the products have gone down hill with Polo's shrinking at 30 degrees and line drying. My wife has t shirts earlier this year and already ready for the bin. Pains me to say this as was a loyal customer have now moved to Joules.

Lovely feel , lovely colour. Good fit .

Received disgusting customer service and charged incorrectly at the Spalding store. Complained to customer services and via their online contact form but they have not bothered responding which has infuriated me further. Shame as I’ve shopped with them for years

Always good quality clothing that lasts for years and washes well with no need for ironing. Large choice of colours in their T Shirts which always look smart. I paid for express delivery and my items came super quick and I was kept right up to date.

I bought several t-shirts from Crew during a sale and after just one wash at 30°C, every single one shrank by around an inch, making them far too small to wear. Had I paid full price, I’d have been extremely disappointed.

I left what I felt was a fair 2-star review, simply warning others that they may want to size up. Since Crew approve reviews before they’re published, it’s no surprise my review never appeared. It certainly makes you question how genuine all their glowing product ratings really are if negative feedback is filtered out.

Very disappointing experience — I’d avoid.

Placed a large order, pretty much everything returned as all massive!
Received a notification that return received and could take up to 7 working days for a refund to process. After 8 working days chased (via the website as the reply to email supplied was invalid!) and return finally manually processed with confirmation that I would have to wait up to another 5 working days for a refund! Appalling service! Will not bother ordering again, has really gone downhill of late!

Offers for first time online purchases not clear and frankly misleading. I appreciate you need to look at the fine print and I guess CCC hope you don’t. First impressions count and CCC FAILED. Companies can lose the core of what made them a good brand very quickly. My prediction next 18 months closing of some of their new shops. Fatface, White Stuff offering the same.