Cricket-Hockey.com Reviews 

1,034
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice during store visits and ensuring a smooth, pleasant shopping journey. Many people also appreciate the extensive product selection available across categories, alongside the remarkably fast and reliable delivery service. Reviewers often mention that ordering online is simple and convenient with great value offered on purchases. Though some customers noted issues, a small portion of reviewers experienced delayed order deliveries or received items that were damaged. A few shoppers also mentioned occasional difficulties with incorrect product sizing or unexpected technical errors encountered when placing online orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of sports equipment and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and friendly demeanor.... See more

Service

Consumers find service to be exceptionally positive, describing staff as friendly, knowledgeable, and... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy and stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made a special trip to C&H shop for new hockey back pack bag for my daughter moving off to Uni. It was totally worth the effort of a nearly two hour round trip. Both staff members were helpful bu... See more

Rated 5 out of 5 stars

Easy to use website, item was dispatched and received much earlier than expected. Ordered Friday evening and received Sunday morning. Quality product. Added bonus I've now got some loyalty cash off my... See more

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

My kids needed to upgrade their hockey equipment for the upcoming season and we went to visit this store at Salisbury. The staff was amazing at fitting and getting new items needed. It was a bonus tha... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,034)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Absolutely excellent customer service. I realised that I had ordered the wrong weight cricket bat shortly after placing my order. I messaged cricket-hockey via WhatsApp a few hours after and asked if i could change this. This was no problem and before I knew it my order was changed and one the way to me. It then came super quick and is an excellent product.

July 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Great communication

Great communication, honest opinions fantastic product and express delivery from the other side of the world. Can't speak highly enough
Dave from Australia

June 23, 2025
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Rated 5 out of 5 stars

Expertise…

We received a warm friendly welcome again from Leanne. Thank you so much Leanne for your patience’s and expertise in getting the right kit. We are super grateful.

July 3, 2025
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Rated 5 out of 5 stars

Great experience overall

Great experience overall
Ordered a bowling machine that arrived less than 2 days later. Received an excellent machine that more than delivers.
Wonderful customer support.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Used a few times, good delivery times and good products. Descriptions of products on the website could do with improvement

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Next day delivery saved my arse!

The full story is I was due to play cricket last Saturday (31st May), so I ordered a full bag of equipment cricket hockey on thursday and it arrived friday afternoon. Absolutely brilliant experience in comparison to another company (Cricket Direct) who I ordered from at the start of the week who failed to send anything out in 5 days.

Would definitely but from this company again! Thank you so much!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

They are just always excellent at everything

Cricket-Hockey are an excellent organisation. They have an excellent range of hockey equipment and I am always extremely well looked after with my enquiries. Speedy delivery and good communication make it all an easier sell.

May 30, 2025
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Rated 1 out of 5 stars

Customer service

Purchased the new Hockey Vapor Astros. Found an issue with the heel which I reported back. Went back and forth with who I now believe was the Managing Director Mr Bundy who only looked at pictures and didn’t even consider physically looking at them via a return. Shame that this is the culture & customer service from the top down. An expensive mistake. Will not be shopping here again.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop & fantastic customer service

Made a long journey to visit the showroom, glad we did. Fantastic stock, great prices and sales assistants couldn't have been more friendly or helpful. Have also ordered online, quick delivery & customer service has been fantastic. Would highly recommend and wouldn't shop anywhere else.

May 28, 2025
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Rated 1 out of 5 stars

Te first and last

My rating and my experience with you cannot be good, quite the opposite.
I received a hockey stick of a size I didn't order and a different model from the one I bought.
Having contacted customer service, their response and solution was as follows: "So sorry I think I can see what has happened, the stick was changed for you on the order but the wrong code has gone through onto it meaning you were sent a 36.5 Light stick and not the 37.5 Superlight".
And I won't even mention the delay in customs due to the shipment from the UK to Spain.
So, as you can understand, this has been my first and last purchase with you.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

a glowing 5-star…

The delivery of the stick was quick and hassle-free, but what impressed me even more was how professionally and efficiently they handled my complaint. It was truly perfect—such a satisfying experience. Because of this, I would recommend others to buy from Cricket-Hockey!

May 20, 2025
Unprompted review

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