CRISTIANZEROTRE Reviews 

Purchased my shoes on Friday, Sept 5. They arrived on Monday, Sept 8. I was so excited to receive my shoes so quickly, but upon opening the box, my shoes were incorrect. The laces and the size were correct, but the shoe color itself was wrong. I contacted customer service, worried I wouldn't get a response after reading a few reviews here. To my pleasant surprise, they responded later that same day. They were quick to initiate the exchange process. I followed a link to do a return/refund, and followed each step. I dropped my shoes off at my local UPS store the next day, then emailed customer service to let them know. They responded with a new tracking number. It's now Friday, Sept 12 and I have received the correct shoes.

Besides the initial mistake they made, I'm very very happy with how quickly they resolved the issue, and even happier with the actual shoes. They're comfortable and cute, and seem to be very sturdy in its creation. I'm excited to wear these out!

Thank you again for your prompt customer service response times, and the fast shipping to make up for the error.

Customer service was incredible from the get go when I was unsure on sizing after ordering and raised my concerns. I got a fast response and they put my order on hold for me whilst I sent them measurement of my feet to ensure the right fit 🖤 all sorted within 24 hours and 2 days later, I have my dream shoes! I couldn’t be happier and will 100% ordering again! I wish I could attach picture to my review because they are just beautiful😊

I ordered a pair of sneakers (Calipso 300 destroyed grey) and on the first day of wearing them they already got unstitched at the back pretty badly and besides that it hurt my heel very bad...i emailed them about it yesterday but still got no response. I returned them today and i am waiting for a new pair. A close friend of mine which also has the same ones for a year now, hasn't experienced neither of what happend to me. They are very cool shoes and i have been waiting for so long to get them for my birthday. I really love those shoes and i hope i will not experience the same again this time.

The shoes themselves are great. Response times for returns and exchanges are absolutely abysmal.
They sent me the wrong shoes. I initiated an exchange. It took at least 5 emails, each 4-5 days response time apart, for them to understand what I wanted.
Even though it was their mistake, they made me pay for return shipping.
Then there was no communication about delivery date. I needed the white and gold boots for my wedding day, which can't wait.
So I told them to cancel the exchange and just refund me, and made a new order, which was delivered promptly.
I got back from my wedding a week later to emails that they wouldn't do a refund and were proceeding with the exchange as originally agreed. Well I don't need two of the same shoe.
I am trying to send the extra pair back for a refund but zero response for over two weeks now.
I will be filing a dispute with my credit card co.

In love with my shoes and bag. Was unsure about sizing, so they reached out to me to confirm before delivery. Fast communication and fast delivery. Need in every colour.

She was very open minded with regards to what i expected of her. She had the shoes custom made for me.

I appreciate her help. I will buy another pair of shoes again.

Their customer support is very great! Once you reach out during their work hours you’ll get a quick response.

I am so glad I decided to buy these! I have small feet and was generally a bit dubious but they are just as I hoped they would be. I got the Calipso 600 pink light in the sale :) The quality is great, they are comfy and they look cool af. I will get them in black as well when I can.

I had emailed the site and I finally got a respond back and my refund it’s on the way back.

Great support and communication. I did not receive a ship confirmation after 5 days of placing the order. Minutes after emailing requested information I was then told the cause of delay and shortly after my package was shipped.

Company sent me the wrong shoes and the wrong size, but eventually contacted mr for a return.

Absolutely the worst customer service I have ever encountered. I ordered two pairs of shoes and decided to return one pair. I was unable to return them through the return site. It was totally broken, perhaps on purpose by the seller. I wrote them FIVE times asking how to return the shoes to meet with silence every time. I am now stuck with the shoes that I don’t want and see no way to send them back. I a very very angry and would NEVER buy another sneaker from this company. BEWARE!

I have emailed several times asking on how I can return the item ordered, as the trainers ordered come big. I received no reply to any of my emails; on the website - it won't work when you check the Returns page; just takes you to your order and absolutely no options to create a return. That link does not work and it's clear that's on purpose.

I get no replies on my emails.
No option to return on the website.
So what am I meant to do? It's disappointing and seeing some of the replies here being so defensive from customer service... losing hope to get any help.

UPDATE: 2nd June : I was contacted directly on Whatsapp by the customer service to tell me they have replied to my emails and making it all come across defensive and an attitude of "customer is wrong". I never received their emails, I have mentioned the link on the website is not working BUT none of this was actually acknowledged, but instead was just constant blame on customer. I was given a direct link to process the refund, which is not the same as the one on the website. (and their customer service even mocked me by saying "The link does work", but ignored when I mentioned it's not the same link so how can you compare?!)
No confirmation when the return was received by them
No confirmation for a refund, absolutely no emails or communication with updates, status of return, nothing - so I had to constantly chase them for it.
I asked several times why the refund hasn't been confirmed and each time I was given a different reason. I paid with Klarna (luckily) and was told that the retailer refused to confirm the return of the product.
I have contacted C.Zerotre again - to say on 22nd May they confirmed (they received the item on 1st or 2nd May!) - but after checking with Klarna again - to find out that the retailer opened a CLAIM as they did not want to refund me the money.

Only today, 2nd June, received the refund - Klarna confirming they have closed the case in my favour.

What is worse? CristianZerotre have been constantly given me wrong information, lied, been extremely unprofessional and asked me several times to delete my review. If anything, they deserve a much worse one - it's been 2 months for me to receive my refund. NEVER again.

HORRIBLE HORRIBLE HORRIBLE SERVICES, I'm still waiting for them to return my money, but they play stupid and slow the process on purpose!!! Today 28th apr. This is what they said:
A customer opened an inquiry for order #127423
cristianzerotre.com
20
The customer told their bank that they did not receive a refund for
a cancelled or returned order.
The bank is reviewing this order and may decide to file a
chargeback. If they do, evidence can no longer be submitted, and
£342.00 GBP + €15.00 EUR will be deducted from your next
payout
We have collected evidence that will be automatically sent to the
customer's bank on May 18, 2025 at 7:00 pm. You can submit
any evidence up until that date,
LITERALLY WHAT THE FAK !???????

I’ve contacted this company 4 times regarding a return, and have yet to hear back from them for weeks now. The quality of the shoe was not worth paying over $200, I’m very disgusted and disappointed with their customer service. I definitely would/will not recommend anyone to buy one of their products as they obviously don’t care once they get their money.

I purchased and received them quick, but they were defective, and I emailed them about an exchange. They told me I could request for a return through their portal (which you have to pay for) and that they would refund me for all the return shipping costs (Red Flag #1). I did as requested but when it was time to get my refund for the shipping costs I had to hassle them because they denied the refund at first because I was getting a new pair. After this they start to not respond but I continued emailing them with proof of what they said they would do and eventually I got refunded only 95% of the money.(Red flag #2) The return costs were 22.24 and they refunded only 20.62 because they claim the other 1.62 was the service fee of the return portal they use, which isn't a big deal but in the same breath I shouldn't have been paying for shit AT ALL cause they came defective and they said they would cover the return costs which includes that service fee. When the 2nd pair arrived they were defective AGAIN so at this point I wasn't going to deal with them due to the previous hassle and seeing other similar reviews to my experience. Luckily, I purchased through PayPal so I disputed they ass, escalated the case and got a full refund and I keep the shoes. They will have you fooled with how fast their customer service is at first, but they aren't a trustworthy company, if you do purchase I def suggest doing so thru PayPal for safety and keep evidence and proof of everything.

I was genuinely excited to try the Cristian Zerotre Calipso shoes, especially with the sleek online photos and premium pricing. But when they arrived, I was shocked. For $169, I expected quality..instead, I got shoes that were dusty, dented, and poorly stitched made straight out of the box, the foam on the inside feels like plastic too

The stitching looks rushed and uneven, and the overall construction feels cheap, like something you’d get off a clearance rack. Honestly, I’ve seen China-made Converse dupes for a fraction of the price that had way better craftsmanship than these.

This felt like a scam. There’s nothing “luxury” or “designer” about these shoes except the price tag. I regret the purchase and wouldn’t recommend them to anyone who actually values quality. Don't listen to those Tiktok videos making good reviews about them because they get commissions to say nice things about it.

The boots are so cute. My zipper was broken and they sent out a new pair! The best customer service ever!! I love my blue jean boots 🩵

I recently purchased a pair of shoes through the website, but realized a day or two later that I had accidentally ordered the wrong pair—my daughter wanted the ones with the thicker laces. I reached out to customer support to ask if I could cancel and reorder the correct ones, and they went above and beyond! Instead of having to cancel, they quickly processed an exchange before the shoes were even shipped out. There was a $10 price difference, so they sent me a simple invoice, which I paid with no issues. Shortly after, I received my updated tracking number. The entire process was smooth, fast, and handled with great care. Excellent customer service—efficient, responsive, and truly helpful. Highly recommend!

I’ve ordered from them twice now & they have delivered in amazing time. I typed my address in wrong and started to panic because I didn’t know what I was gonna do. I emailed the company and got a response in less than 24hrs. My package was immediately delivered to the right address in amazing time. Service is immaculate so far!