I never received my package and have been emailing the company about this since July. At first, we were in contact, but they eventually stopped responding completely. I still have no package, no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the wrong size and once I contacted customer service, they replied quick and fixed it right away
Company replied
Excellent quality shoes and fantastic customer service.. I had so many question for the help center, and they responded promptly and professionally. Andrew is one of the best person i could ever commu... See more
Company replied
I ordered a size I thought would fit them got to thinking and changed my mind. I emailed them and they granted my request to change the size before the pants shipped. Not my first order, but very imp... See more
Company replied
Company details
Written by the company
Italian Brand. CRISTIANZEROTRE. Sneakers, clothing, accessories and more..
Contact info
Via Fossi a Pontenuovo, 14, 80139, Napoli, Italy
- info@cristianzerotre.com
- www.cristianzerotre.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far so good
So far so good. I haven’t received my package yet but I ordered wrong size and sent email. Got a quick response and they corrected the size. I swear if they are as comfortable as they say…I’m getting every pair!

Reply from CRISTIANZEROTRE
One of the worst companies I’ve ever…
One of the worst companies I’ve ever ordered from! They are so rude and disgusting I will never ever order from them again and I will warn anyone I know not to order from them! Over two weeks I’ve waited for my refund and they keep talking nonsense about I keep creating a dispute with the bank a bunch of liars! I just want my money back!

Reply from CRISTIANZEROTRE
I just placed an order and I ordered…
I just placed an order and I ordered the wrong size. Customer service was so good in handling my order they changed it to the right size almost immediately before shipping. The email response is incredible. They care about their customers. I cant wait till my shoes get here my friend has a pair and she told me they are very comfortable, by my eye very cute.
Fast response and very helpful
Fast response and very helpful. Highly recommended! They waste no time in helping customers and adhering to their needs with orders.. If you haven’t shopped what are you waiting for!

Reply from CRISTIANZEROTRE
Great Experience
When I first bought from this company, I wasn’t so sure about the sizing but the shoe fit perfect. They’re so stylish you can literally wear them w just about anything & I love how they aren’t heavy on my feet. Definitely was worth the purchase IMO.

Reply from CRISTIANZEROTRE
If I could give a 10 I would
If I could give them a 10 I would. Boots were ordered at 15.10 on Sunday 16th March and were delivered at 13.40 Tuesday 18th and O.M.G they are beautiful, comfortable and true to size

Reply from CRISTIANZEROTRE
No answer, no help
I processed my return with UPS, scheduled for pickup. It was gone when i came home and i saw the email saying there wasn’t anything there. Never had this problem before and I live in a very secure place and neighborhood.
Contacted the brand to help me find out more info as it is impossible to contact a living UPS person. They didn’t answer back anything. So 130 CHF went down the drain.

Reply from CRISTIANZEROTRE
What amazing customer service!
What amazing customer service! There was an error made on my behalf regarding the shipping address on file for Shop. I notified Crisianzerotre support of the error and they responded to me within minutes confirming the correct address. I’m so please with the quick and efficient customer service. I have never had any company respond to me that fast and resolve my issue. The shoes are already fabulous, so this is just another reason for me to keep coming back. Thank you!

Reply from CRISTIANZEROTRE

Reply from CRISTIANZEROTRE
Worst customer service ever
Worst customer service ever. They are very rude and do not process your returns. Never going to order again.

Reply from CRISTIANZEROTRE
shit customer service
shit customer service,
Asked for sizing through social media, was granted true to size. Got the shoes home, was clearly NOT true to size and now i have to pay for my own return?
wtf is this?

Reply from CRISTIANZEROTRE
I ordered shoes and haven’t received…
I ordered shoes and haven’t received them. Tracking says delivered but where cause it’s not my house. SMH I want my refund.
Very quick response times to emails!
Very quick response times to emails!! Resolved my issue immediately. I appreciate this company

Reply from CRISTIANZEROTRE
I accidentally put my old address as my…
I accidentally put my old address as my shipping address which I noticed immediately smh but I just emailed them and let them know what was up and they fixed it the same day! To make it quicker make sure you put your order number the incorrect address and your updated address in first email.

Reply from CRISTIANZEROTRE
I ordered a pair of shoes and they were…
I ordered a pair of shoes and they were defective, I reached out to customer service and they replaced my order. I appreciate the promptness of customer service with getting me a new pair of shoes.

Reply from CRISTIANZEROTRE
Order never arrived
I have ordered a shoes from them two weeks ago, I had a confirmation however I never received the item or gotten a reply when I have contacted them to let them know my concerns. I am still waiting for reply to see what happened to my purchase…
Very poor customer service, they have never acknowledge my emails.

Reply from CRISTIANZEROTRE
Worst experience and customer service…
Worst experience and customer service ever. Made a purchase, was too big so wanted to return. Return did not meet expectations, which I understand but they disposed of the shoe instead of giving it back and now I have paid $152 for a shoe I do not own.

Reply from CRISTIANZEROTRE
I ordered a pair of shoes yesterday and…
I ordered a pair of shoes yesterday and realized I had accidentally put the wrong shipping address. The company had gotten to me via email and less than 24 hours so it was pretty quick to hear a response they got right to it and helped fix my problem. No hassles and no waiting for a email for days I’m pretty happy. now it’s time to wait for my package! Thanks!

Reply from CRISTIANZEROTRE
great customer service
They replied right away giving me the best solution.

Reply from CRISTIANZEROTRE
Thank you guys so much for being able…
Thank you guys so much for being able to reach out so fast. You have been so helpful with my order status. Thanks again

Reply from CRISTIANZEROTRE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







