CRISTIANZEROTRE Reviews 

166
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I never received my package and have been emailing the company about this since July. At first, we were in contact, but they eventually stopped responding completely. I still have no package, no... See more

Rated 4 out of 5 stars

I ordered the wrong size and once I contacted customer service, they replied quick and fixed it right away

Company replied

Rated 5 out of 5 stars

Excellent quality shoes and fantastic customer service.. I had so many question for the help center, and they responded promptly and professionally. Andrew is one of the best person i could ever commu... See more

Company replied

Rated 5 out of 5 stars

I ordered a size I thought would fit them got to thinking and changed my mind. I emailed them and they granted my request to change the size before the pants shipped. Not my first order, but very imp... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Italian Brand. CRISTIANZEROTRE. Sneakers, clothing, accessories and more..


Contact info

3.4

Average

TrustScore 3.5 out of 5

166 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(166)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Returned my shoes

Returned my shoes, they told me that they will refund my money within 10 days. We are now more than a month further, still haven’t got my money back. Also they’re not responding in my mails. Like how difficult is if to refund a customer’s money??????

July 17, 2024
Unprompted review
CRISTIANZEROTRE logo

Reply from CRISTIANZEROTRE

Dear customer.
We apologize, we were closed due to summer holidays.
We have checked and refunded the return.

For any information, we remain at your complete disposal.

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Rated 5 out of 5 stars

Amazing customer service!!

Amazing customer service!!! My shoes came with the wrong laces, i emailed them and i got an reply soooo fast, plus they are so sweet !! Really fast shipping, amazing overall! I will definitely order from them again!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

My shoes are amazing and great quality

My shoes are amazing and great quality. Excellent customer service and communication. My first package shoes were lost in the mail. Customer service was amazing by shipping out another pair rather quickly. I’ll definitely be ordering more shoes in the future.

August 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service still exist…

Excellent customer service still exist that’s all I can say, I ordered the wrong shoe size for my teenage boys immediate response back once I emailed them immediately took action and my boys correct sizes of shoes is on the way very much. Appreciate the customer service. I will definitely be ordering again.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

I literally just purchased the Strong…

I literally just purchased the Strong 300 Limited Edition sneakers 10 mins ago in the wrong size! However, I sent an email directly after explaining my situation and they replied immediately notifying me that my size was now changed to the correct size! I haven’t received the sneakers yet of course, but the customer service is a 10/10! I can’t wait to receive my shoes!

July 16, 2024
Unprompted review
Rated 4 out of 5 stars

I love my shoes

I love my shoes, and shipping was super fast. When I initially purchased the shoes the lace had a noticeable snag. When I first reached out the customer service rep stated they did not see an issue with the string. However, I was able to show where the lace was impacted. Long story short, the team immediately replaced the strings and I received new ones within the week. Will purchase from again.

June 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

Reached out to customer service regarding my order. They wrote me back with an estimated shipping day and then I asked if I purchased the correct size giving them my US SIZE and they informed me that I picked the correct size and the response was quick and I appreciated that. Looking forward to receiving my shoes even more now.

June 12, 2024
Unprompted review
Rated 4 out of 5 stars

met my needs quickly

My birthday event is this Saturday and Ive been in a rush overall so as soon as my parents sent me the money for my shoes I bought them right away without even checking the size. I checked to see if I could cancel the order but that wouldnt even had worked cause i needed them so soon. So i emailed them and asked for a size change and they changed the size and shipped my shoes within the same hour and answered back the same day

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding customer…

Absolutely outstanding customer service! I was confused about the proper women's shoe size conversion for my order from CRISTIANZEROTRE. The team went above and beyond to help me in real time, explaining the situation clearly and resolving all the issues I had. Their dedication and responsiveness made me feel valued and confident in my purchase. I am super excited about my new shoes, and I will definitely order again because of the exceptional service I received. Five stars all the way!

June 7, 2024
Unprompted review
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Rated 5 out of 5 stars

I ordered the wrong shoes

I needed to order a couple of pairs of shoes for my fiancé to assist her in gait training. Since I had no idea what to get, I ordered what I thought was right. Turns out I was way off. I sent an email and was immediately chatting with a representative who was eager to assist me. Within 15 minutes my order was fixed with correct shoes. While I didn’t get the representative’s name, I am very grateful for their help. The representative went above and beyond to help me with my erroneous order

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Received them in 3 working days with DHL. So quite fast shipping to holland! I send them a message regarding my order and they replied quick! I love the shoes en they fit nice!

May 15, 2024
Unprompted review

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