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Crocus.co.uk Ltd Reviews 

73,518
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 6,482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, with plants often arriving healthy and thriving. Many highlight the exceptional care in packaging, ensuring items are well-protected during transit. The delivery service is frequently described as quick and reliable, supported by efficient communication throughout the ordering process, making the overall experience pleasant and straightforward. However, some customers also noted issues with their orders. A few people reported plants arriving in poor condition, sometimes dry, damaged, or dead. Others encountered incorrect products or experienced delivery problems, including delays or damaged packaging.

What people talk about most

Product

People report positive experiences with product, often praising the quality, health, and appearance of the... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent condition of plants,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and reliable delivery,... See more

Order

Customers had ambiguous experiences with order, with many praising the easy ordering process, excellent... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with Crocus ,as follows Helianthus Lemon Queen 3 x 9 cm pots plus Verbena Rigida 3 x 9 cm pots. They arrived in a bespoke box designed to accommodate plants in transit. I'm always a b... See more

Company replied

Rated 5 out of 5 stars

Excellent pots for our small olive trees, with a proportional size and a lovely colour matching our beautiful trees’ leaves. Good delivery as well. Will definitely come back to Crocus for future when... See more

Company replied

Rated 5 out of 5 stars

plants arrived fine , they are doing well though suffering from the unexpected not normal UK heat this year, but thats not Crocus fault. Must admit I didnt expect them to take off so well for their... See more

Company replied

Rated 5 out of 5 stars

The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

74K reviews

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4.3

All reviews

(73,518)

6,061 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Strong healthy plants. Excellent price

I bought six strong and healthy cotoneaster plants in a half price special offer. They arrived promptly, well-packaged and I was able very easily to change the delivery day
Crocus is my go-to place for plants and other gardening needs.

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thank you for your wonderful review! We're so pleased to hear that your cotoneaster plants arrived promptly and well-packaged, and that you found our delivery options convenient. We truly appreciate you choosing us for your gardening needs! 🌱

Rated 4 out of 5 stars

Customer service great, item not quite so

Item arrived in timely manner, however was damaged. Customer service could not have been more helpful in rectifying this. Unfortunately replacement item also slightly damaged, due to date item was required for unable to request further replacement. We are having to make do with the item as is.

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thank you for your balanced review and for your kind words about our customer service. I’m really sorry both items arrived damaged and that timing meant we couldn’t fully resolve this; if you’d like us to review this further, please email us with your order details.

Rated 5 out of 5 stars

High efficiency and quality

Lovely experience with Crocus. The hydrangea Annabelle arrived on time safely packed and is still alive and thriving. I am grateful for the quality of the product - a plant delivered alive in a heatwave is a big thing and I am pleased with the service overall too

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Ioana – we’re so pleased you’re happy with both the service and your Hydrangea ‘Annabelle’, especially arriving safely during the heatwave. 🌿 Your feedback means a lot to us and we hope it continues to thrive in your garden.

Rated 5 out of 5 stars

Excellent great packaging

Excellent great packaging

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback – we’re really pleased to hear you were happy with the packaging! 🌿

Rated 5 out of 5 stars

I bought some plants as a thank you to…

I bought some plants as a thank you to my daughter. She received them and they looked a little sorry for themselves, but picked up very quickly. Would certainly buy from you again

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Susan – we’re so pleased your daughter’s plants perked up quickly and that you’d shop with us again. 🌿💚

Rated 3 out of 5 stars

Poor Packaging causing damage to quality plant

The plants would have been great if the had not been packed in an oversize box.
This meant that they fell over and all the delicate stems of the ferns were damaged and or broken off which was really disappointing. Plants were dispatched as expected but will now have to wait until next year to see how they shoot.

July 9, 2026
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Reply from Crocus.co.uk Ltd

We’re really sorry to hear your ferns were damaged in transit and understand how disappointing this is. Please contact us via our online contact form with your order number and some photos so we can review this and see what we can do to put it right.

Rated 5 out of 5 stars

Quick delivery and excellent quality

Quick delivery and excellent quality. The pots were just as described and look good on the patio. The 9cm pots each contain more than one plant so I can easily divide them; definitely good value and very healthy.

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thank you for your lovely feedback – we’re delighted you’re so pleased with the pots and found them such good value and quality. 🌿

Rated 5 out of 5 stars

Excellent service

Easy to order online. Speedy delivery. Plant arrived well packed, on time and in great condition 👍. Plant is now looking very healthy.

July 9, 2026
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Reply from Crocus.co.uk Ltd

Thanks so much, Judith – we’re delighted to hear everything arrived on time and in great condition, and that your plant is thriving! 🌿

Rated 5 out of 5 stars

What a wonderful and quality service.

What a wonderful and quality service.
The plants arrived in excellent condition and very carefully packed
Thank you

July 30, 2026
Unprompted review
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback — we’re delighted your plants arrived safely and in great condition, and really appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery, and plants perfect condition and good size. Will look great in my garden.

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your wonderful review! We're thrilled to hear that you received excellent service, fast delivery, and that your plants arrived in perfect condition and a good size. We hope they look fantastic in your garden!

Rated 5 out of 5 stars

The plants were very well packaged and…

The plants were very well packaged and arrived uninjured and in good condition. I have had disasters from other sellers in the past so it was a relief to see the care with which they had been packaged.

July 3, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Deborah – we’re so pleased your plants arrived safely and that the packaging gave you peace of mind after past bad experiences. We really appreciate you taking the time to share this lovely feedback. 🌱

Rated 5 out of 5 stars

I can browse at my own leisure…

I can browse at my own leisure and take my time, all I need to know is there, great prices lovely quality I've had known problems, and the delivery is great

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Theresa – we’re delighted you’re enjoying browsing at your own pace and are so pleased you’re happy with our prices, quality and delivery. 🌿

Rated 1 out of 5 stars

Ordered 3 plants from Crocus

Ordered 3 plants from Crocus. Delivery scheduled with DX Express due yesterday. Not at home so added instructions on DX delivery website to leave parcel in garage and left garage door open. Missed delivery message. After much effort rescheduled delivery for today, same instructions but I am at home. Driver did not follow instructions and was taking parcel back. Said delivery not attempted yesterday! Crocus uses worst courier and delivers dead plants!

July 30, 2026
Unprompted review
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Reply from Crocus.co.uk Ltd

I’m really sorry for the poor delivery experience and the frustration this has caused. We’ll pass this feedback to DX, and if your plants have been affected in any way, please email us with your order number and photos so we can review and put things right.

Rated 5 out of 5 stars

plants arrived fine

plants arrived fine , they are doing well though suffering from the unexpected not normal UK heat this year, but thats not Crocus fault.
Must admit I didnt expect them to take off so well for their first year but will flower soon which is a bonus.

June 1, 2026
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Reply from Crocus.co.uk Ltd

Thank you for your lovely feedback – we’re so pleased to hear your plants settled in well and are thriving, even in the unusual heat. 🌱 If you’d like any tips on helping them cope in the hot weather, just let us know.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, well built product, looks brilliant on allotment, thanks

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Bryan – we're delighted your order arrived quickly and that the product looks great on your allotment! 🌱

Rated 5 out of 5 stars

I love my new plant pot

I love my new plant pot! Very easy experience to shop at crocus and managed to stag some Avios points as well. Thank you!

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Jenna – we’re so pleased you love your new plant pot and had an easy experience shopping with us (and earning Avios too!). 🌿

Rated 5 out of 5 stars

Beautiful plants delivered on the day…

Beautiful plants delivered on the day expected. Some were damaged by the carelessness of the courier and Crocus replaced them with no quibble.

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thanks so much, Jean — we’re delighted you’re happy with your plants, and glad we could quickly sort the ones damaged in transit. 🌱

Rated 5 out of 5 stars

Given 5 star due to the well packed…

Given 5 star due to the well packed items, in fact so well,took me sometime to release the lovely plants from the box.
Understandable they had to be packed well.
The plants looked lovely & healthy, & were planted same day as arrived. It’s only just now that the flowers are on way out.
Look forward to next year for a lovely display
Pamela

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thanks so much, Pamela – we’re really pleased you were happy with the packing and that your plants are already giving you a lovely display; we hope they come back even better for you next year. 🌸

Rated 1 out of 5 stars

Crocus is not the best choice

Past experience with plants has not been good and this time I was given a gift card so had no choice. After 2 weeks I was told by (outsourced) customer service that my order was lost in the post! I think Crocus is one of the expensive sellers and I definitely won’t be using again!

July 4, 2026
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Reply from Crocus.co.uk Ltd

I'm really sorry to hear about your experience and that your order was lost. We clearly let you down; if you’d like us to look into this further, please contact us via our Contact Us form with your order details.

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