The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more
Shanie is always very helpful and friendly, she responds quickly to emails and no question is too much trouble. Another great Croner-i team member! Our experience has always been a positive one. A... See more
Company replied
Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practic... See more
Company replied
Company details
Written by the company
Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.
Contact info
240 Blackfriars Road , SE1 8NW, London, United Kingdom
- 0800 231 5199
- Client.experience@croneri.co.uk
- www.croneri.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Laura Cox is incredibly responsive and…
Laura Cox is incredibly responsive and a great resource to call on as and when required.
April 7, 2026
Unprompted review
excellent communication and speed
April 1, 2026
Unprompted review
Chantelle Vesty
We have dealt with Chantelle Vesty for a number of years and have found her to be incredibly helpful and prompt at replying to any queries we may have
April 1, 2026
Unprompted review
Feedback of Laura Cox
My account manager Laura Cox is always really helpful and supportive. She answers all my questions thoroughly and altogether I feel she delivers an excellent service.
April 1, 2026
Unprompted review
Reply from Croner-i
Thank you for leaving a 5* review for Croner. I am very glad to hear that Laura was able to provide you with the necessary support and assistance.
Many thanks,
Emily
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Helpful and proactive
Heidi has been very helpful in making sure our marketing has been sent out on time and contacted me to suggest how best to follow up with clients once the mailing has been sent.
March 31, 2026
Unprompted review
Reply from Croner-i
Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Heidi has been quick and efficient. I will ensure your feedback is passed over to her!
Many thanks,
Emily
Theresa is always very supportive and…
Theresa is always very supportive and genuinely helps.
March 31, 2026
Unprompted review
Reply from Croner-i
Hi Amandeep, Thank you for leaving a 5* review for Croner. I am very glad to hear that Theresa was able to provide you with the necessary support and assistance.
Many thanks,
Emily
CRT Renewal
I found Vikki Bolhevener to be very friendly and professional in all my dealings with her. She dealt with matters in a prompt and clear manner.
March 31, 2026
Unprompted review
Reply from Croner-i
Hi Bert, Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Vikki has been quick and efficient. I will ensure your feedback is passed over to her!
Many thanks,
Emily
We have only just subscribed so can…
We have only just subscribed so can only comment on the onboarding process but that was very simple and clearly explained by Ellie Sawrey who was really helpful in getting us set up.
March 27, 2026
Unprompted review
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Great customer service
March 27, 2026
Unprompted review
Great customer support
Helen is a great support. Always happy to help with any questions or issues, and runs really well-received training sessions for our employees.
March 23, 2026
Unprompted review
Claims for fees relating to inquiries
Natalie Harman from Croner I dealt with my claim and I am very pleased with here speed of response. She is very helpful.
March 24, 2026
Unprompted review
Chantelle Vesty
Chantelle always responds quickly and resolves any issues
March 24, 2026
Unprompted review
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Chantelle responded straight away with…
Chantelle responded straight away with the requested information.
March 25, 2026
Unprompted review
Vikki was very helpful and a pleasure…
Vikki was very helpful and a pleasure to talk to and all queries answered
March 24, 2026
Unprompted review
VAT review from Tim Davison
Received a review of VAT treatment from Tim Davison and was impressed with the turnaround time and thoroughness of the report. Would highly recommend using Tim at Croner-I for specialist VAT advice and will be happy to consult Tim again if we have any similar scenarios with a client in the future.
March 23, 2026
Unprompted review
Chantelle always comes back to you very…
Chantelle always comes back to you very quickly and is very helpful.
March 23, 2026
Unprompted review
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Reply from Croner-i
Hi, thank you for your feedback.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Reply from Croner-i
Hi Bernie, thank you for your feedback.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
Questions and queries were dealt with…
Questions and queries were dealt with promptly and resolved the maters raised.
March 18, 2026
Unprompted review
Reply from Croner-i
Hi Mary, thank you for your feedback.
Please do not hesitate to reach out if you require any further support.
Thanks, Croner-i
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