Croner-i Reviews 

1,237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff who always provide prompt and thorough responses to every query. People also appreciate the smooth onboarding process, finding the technical guidance offered during training sessions exceptionally valuable. Consumers note that the team is professional, friendly, and reliable when dealing with complicated tax and legal issues. However, some reviewers were not happy with contract renewals and felt that overall customer care was lacking. A few other people also felt that cancelling the service was quite difficult and experienced slow responses regarding ongoing complaints. Some people mentioned that the onboarding and sales process felt misleading for small businesses looking for support.

What people talk about most

Staff

Customers expressed strong satisfaction with the staff, frequently highlighting their professional,... See more

Response time

Users describe positive interactions with response time, highlighting that reviewers consistently receive... See more

Service

Customers consistently note positive experiences with service, highlighting the professional, knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable staff members who... See more

User experience

Clients share positive opinions on user experience, highlighting the clear and straightforward onboarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more

Company replied

Rated 5 out of 5 stars

Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more

Rated 5 out of 5 stars

Shanie is always very helpful and friendly, she responds quickly to emails and no question is too much trouble. Another great Croner-i team member! Our experience has always been a positive one. A... See more

Company replied

Rated 5 out of 5 stars

Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practic... See more

Company replied


Company details

  1. Accounting Software Company
  2. Search Engine Company

Written by the company

Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,237)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

If I could leave a lower star rating I…

If I could leave a lower star rating I would, we opened a small cafe a year ago and we were quite wet behind the ears on what’s required, anyway had a meeting with croner and felt bullied into signing up, without full information, firstly we signed up for five years when we only had a 3 year lease on the property, also we found out that we weren’t legally obligated to have this insurance if you have less than 5 employees of which we weren’t informed about, after a long drawn out back and forth and then refusing to cancel we agreed to a one year contract and that’s it. But now they have done an automatic renewal saying we should have cancelled, we had no email informing of the renewal just from the bank saying x amount will be coming out of the account, called them numerous times explaining the whole situation but haven’t heard a thing so it’s still ongoing. Also have had members of their own team agreeing that this is wrong. Avoid at all costs

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amy was fantastic

Amy was fantastic, despite my usual last minute rush getting things over she turned them round with lightning speed

April 21, 2026
Unprompted review
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Reply from Croner-i

Thank you for your feedback. We're delighted to hear that Amy was able to turn everything around so quickly, even with a last-minute request.

Bethany

Rated 5 out of 5 stars

Theresa was super helpful

Theresa was super helpful

She came back to me really quickly with what I needed

Croneri always give great service

April 21, 2026
Unprompted review
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Reply from Croner-i

Thank you for your feedback. We're delighted to hear that Theresa was so helpful and able to get back to you quickly with the information you needed. It's also wonderful to know that you've consistently received great service from us.

Bethany

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Rated 5 out of 5 stars

Chantelle Vesty

Chantelle is always extremely helpful. Responses also very timely and I have never had cause to chase up or query her answers.
Overall, extremely satisfied with the service received from Chantelle. She is a very good representative of Croner.

April 21, 2026
Unprompted review
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Reply from Croner-i

Thank you for your kind feedback. I'm delighted to hear that you have been happy with the support provided by Chantelle. I will be sure to share your comments with her.

Bethany

Rated 5 out of 5 stars

Laura always provides a great service…

Laura always provides a great service both at renewal and during the course of the year.
Happy to renew our Tax Investigation Service for another year

April 1, 2026
Unprompted review
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Reply from Croner-i

Thank you for your positive feedback. We're delighted to hear that Laura has continued to provide you with great service throughout the year and at renewal time!

Bethany

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Rated 5 out of 5 stars

Easy Read

Croner-i—what can I say? Your service is truly second to none and consistently exceptional. The introduction of their “Easy Read” documents and policies has been particularly valuable for our organisation. These resources have significantly reduced our administrative workload, allowing me to spend more time focusing on our service users. I would highly recommend Croner-i to any organisation seeking efficient, high-quality support.

April 17, 2026
Unprompted review
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Reply from Croner-i

Thank you for your wonderful feedback. We're delighted to hear that you find our service consistently exceptional. Your recommendation means a great deal to us!

Bethany

Rated 5 out of 5 stars

Chantelle was extremely helpful

Chantelle was extremely helpful, as always and resolved my query and updated the position in an amazingly quick turn around time

April 16, 2026
Unprompted review
Croner-i logo

Reply from Croner-i

Thank you for your kind feedback. We're delighted to hear that Chantelle was able to resolve your query quickly and efficiently.

Bethany

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Rated 5 out of 5 stars

Great Service!

The process was incredibly smooth and the end result was exactly what I had hoped for! Thanks very much to Aaron, Lydia and Chantelle for their support.

April 10, 2026
Unprompted review

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