Cruise Nation Reviews 1,641

Quick and efficient response from Jemma on customer service team

Janine at cruise nation has been very helpful with changes to my holiday, being polite and responsive to emails. Would recommend the company's high standards of service .

Jemma was superbly helpful and patient, my call was answered immediately and my problem solved.

Kimberley was amazing. I always have high expectations when communicating with any company and Kimberley simply exceeded all of my expectations great service and I’m sure that Kimberley is very well respected amongst the team at Cruise Nation. Thank you.

Very professional and helpful lady, called Janine. Thanks for her helping me solved out me &my families embarkation. This is our first time CRUISE holiday. We have no experience. Thanks for her patience and passionate. Cheers.

Ling

Time patience understanding of my needs pleasant and courteous and asked if there was anything further I needed while on the phone

Our sales agent Mary Isaac was extremely helpful , knowledgeable and professional in helping us get the best holiday possible. She accommodated all our additional requests with ease, from hotel bookings to changing travel methods between rail and plane and flight upgrades. She communicated very promptly with information on various aspects of our travel plans. We are extremely satisfied with the service that she provided and are looking forward to a fantastic holiday experience. We have already recommended Mary and Cruise Nation to friends and family Thanks Mary and Cruise Nation!!

Just booked a holiday with them for next year and Mary Issac has been amazing sorted out all our luggage and flights and the cruise and hotel for an amazing price was so easy and friendly to talk too and recommend the cruise to us got us all excited for this trip highly recommended her and the company really looking forward to this holiday.

Such a pleasant experience booking with Mary Isaac. From the moment I contacted Cruise Nation, right through to confirmation.
The knowledge, recommendations, price and kindness were amazing.
10th cruise, and so excited, highly recommend

Olivia was attentive and helpful. She resolved my issues very competently.

Jemma from customer services was very efficient in dealing with my enquiry. She was pleasant, friendly and listened. My call was answered promptly no hanging about

Made a booking but i needed to add on my mobility issues due to having a knee ope rang olivia to make her aware and she sorted out my needs with the cruise provider.

Janine was very helpful sorting out an error in our booking

The enquiry regarding booking was investigated confirmed albeit the task was complicated and took skill to resolve

Mary the travel consultant was absolutely fantastic, helpful and informative, even emailing etc after they close to complete the booking she went over and beyond

Spoke to Olivia. Took 2 minutes to answer, she was very helpful and dealt with my query promptly re contacting the Cruise line and emailing me with required information.

Booked my holiday with Mary Isaac who I have to say was excellent. It was a bespoke multi-centre road trip, hotels, flights, cruise, and Mary was so patient, knowledgeable and efficient despite multiple considerations and changes. Mary is a great asset to Cruise Nation. Thank you

Great booking experience with Cruise Nation .
Mary our cruise consultant was really attentive, listened to what I wanted .She was very friendly and helpful and even got me a status match from other cruise lines along with a very good price that others couldn’t match
Would definitely book with Mary again
Thank you

Excellent speedy service with great attention to detail