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Rated 1 out of 5 stars

Dealing with this airline is a TOTAL NIGHTMARE. Their clunky dysfunctional website that is a extremely difficult to navigate as is dealing with their abrupt unhelpful ultra strict staff to whom "custo... See more

Rated 1 out of 5 stars

I had book ticket from Jkt - Tokyo, for Desember 2026 and transit in Shenzen for 2.30 hours, 1 of our member book with same date from Trip.com, and I book direct from China Southern website. T... See more

Rated 1 out of 5 stars

I lost 2 days of my holiday I paid for a short transfer from uk to China then onto Hanoi they cancelled both my flights and I had a 19 hour stop over in China making my whole travel 32 hours each... See more

Rated 5 out of 5 stars

I got the tickets on sale! Went from Vancouver to Thailand with a stopover in China. Food was just ok but I think thats up to the departing airport more than the airline. The service on-board was grea... See more

2.0

Poor

TrustScore 2 out of 5

22 reviews

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2.0

All reviews

(22)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

China Southern Airlines

Another name same rubbish Airline with poor customer service. China Southern Airlines when uou purchase any flight ticket never expect to get your money back if cancel, read t&c carefully.

February 17, 2024
Unprompted review
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