A package from Cuddleberry containing a toy for my little nephew arrived in a damaged box with sticky stuff all over it. I could not gift this in the box so had to wrap it myself. I immediately contac... See more
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Review summary
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Awful company. I ordered 4 items for my daughter for Christmas. They arrived ALL damaged and the outer package wasnt damaged. One item was half wrapped in a cardboard tube with cellotape round it. You... See more
Never, ever, ever buy anything from Cuddleberry. I ordered some toy dragons for my son for his birthday. They were not as described and certainly different from the advertisement videos I had seen. Th... See more
Not even one star!. Terrible, this company should be stopped, i believe they must be illegally taking money with absolutely no correspondence from my order. After multiple e mails, chat bot questions,... See more
1.2
Bad
130 reviews
No history of asking for reviews
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No confirmation, no tracking, and had to get a bank refund
I placed an order on 3rd December for a children’s play tent and never received an order confirmation or tracking number. I contacted the company and was told my order was “processing”, but no further updates were given. The website also has very limited company information which made me uncomfortable. I contacted my bank and they refunded me while they investigate. Based on my experience, I would recommend caution when ordering from this site.
December 3, 2025
Unprompted review
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No response to cancellation request
Followed their policy for order cancellation but no response or refund
December 9, 2025
Unprompted review
Do not order - fake company
Do not order from this fake company. Sending very nasty cheap goods, claiming to be from Germany. Children's toys printed with toxic ink, terrible delivery times. But not worth the wait. AWFUL, PLEASE BEWARE.
December 6, 2025
Unprompted review
Terrible - do not use
Trying to get a refund out of them for a cancelled order (which in itself took days for them to sort out) - impossible to get hold of, ignore emails for days on end. Awful company - wonder if they're really legit? Do not use. Doubt I'll ever get my money back :(
December 1, 2025
Unprompted review
Terrible
Terrible, do not order from this place ...scam ...after over a month recieved only 1 of 3 parcels , and in bad condition, emailed but they only replyed once , asked for a review of goods before we actually recieved them .
AVOID them obviously still owe us money .
December 5, 2025
Unprompted review
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misleading website info.
Their website suggests the products are made in Germany, but the product I ordered is coming from China.
Unable to contact them so far, ive tried via email and via their website "live chat" facility but no replies.
November 9, 2025
Unprompted review
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