Cunard Line Reviews 

3,678
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and professional staff, who are often described as friendly, helpful, and dedicated to making guests feel valued. Many people enjoyed their holidays, highlighting the superb quality of food, entertainment, and the beautiful ships. Reviewers also appreciated the stunning locations and memorable experiences, from scenic arrivals to unique arctic adventures. However, some customers also noted issues with embarkation, experiencing long queues and a lack of assistance from ground staff. A few other people also felt that traditional standards, particularly regarding dress codes, were not consistently maintained, and some itineraries were changed.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent, outstanding, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as wonderful and... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, efficient, and... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the outstanding service... See more

Location

Customers had positive experiences with location, highlighting unique destinations and breathtaking scenery.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always look forward to travelling with cunard and enjoy the sense of occasion and dressing up in the evenings; to me it is part of the experience. However on our last Norway cruise on board Queen An... See more

Rated 4 out of 5 stars

The Queen’s Grille on QM2, and their team, was excellent. And the cabin and their staff were great. But I was disappointed with the lack of presence among the officers. As a passenger, dining in the Q... See more

Rated 5 out of 5 stars

Traversing the Atlantic on the Queen Mary 2 is an amazing experience and a way to switch off and relax. Arriving into NYC in the early morning and watching the sunrise over the skyline is an absolute... See more

Rated 5 out of 5 stars

Sailing with Cunard makes you feel special. Dressing for an evening of eating and entertainment certainly makes the cruise for myself and my wife. There are many other cruise lines that do not enforce... See more


Company details

  1. Cruise Line Company

Information provided by various external sources

Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(3,678)

1,141 reviews in the last 12 months

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Rated 4 out of 5 stars

I very much enjoyed my Alaskan cruise…

I very much enjoyed my Alaskan cruise on the Queen Elizabeth. I was apprehensive at first being a solo traveler on my first cruise. That went away at dinner the first night as I was seated at a group table with an interesting and diverse group of people. I found shipboard activities and shore excursions that suited my interests. I had a couple of meals that looked better on the menu than they actually were. (To my taste, anyway, hence the 4.) I would cruise with Cunard again.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing experience!

The ship was clean and beautiful. On board staff was friendly, attentive, and professional. The entire voyage experience surpassed my expectations and was amazing from embarkation to disembarkation.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Queen Anne Cunard Norwegian Fjords.

What a pleasure to have travelled to the Fjords on the Queen Anne. From the moment we got on the organized coach we never saw our luggage until we went to the room. The service from ALL the employees was exceptional. The food AMAZING, and the ship immaculate.
1 strange thing which did puzzle A LOT of Gentlemen on board. This I would say was an ADULT cruise so WHY oh why are there in most W/C's 2 urinals AND 1 IS A CHILDS????
Just send so strange, and yes, that's my only quibble.

July 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Just completed an 8 day cruise to…

Just completed an 8 day cruise to Alaska on the Queen Elizabeth and it was just outstanding. We stayed in a Queens Grill suite and whilst some might see this as expensive it was a once in a life time experience and my wife and I wanted to enjoy every moment and we did. Outstanding dining, both the service and food. A beautiful ship and stunning on shore locations. It was a trip that will stay with us for ever.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

The Queen’s Grille on QM2

The Queen’s Grille on QM2, and their team, was excellent. And the cabin and their staff were great. But I was disappointed with the lack of presence among the officers. As a passenger, dining in the Queen’s Grille, I feel that the Captain/Master should have popped in one evening to say hello to the passengers. And the failure of of the Captain not visiting the passengers of the Queen’s Grille was something that I can’t understand - especially from the Captain of the QM2 250 Birthday for America voyage.

July 3, 2026
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Rated 4 out of 5 stars

Cunard Queen Ann Review

Cunard appear to work hard to ensure that all passengers enjoy their cruise
The ship- Queen Ann is excellent but does need to be reviewed continuously
Getting off and on the ship in different ports could be made easier.
It was the third time we had sailed on Queen Ann - all very enjoyable but Cunard must ensure the trips around Europe and shore visits are of the highest quality

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

2nd time around

I went on a 2nd cruise after taking a Cunard cruise last year ( that I did not enjoy) So I booked another as a comparison and try to be a little less critical this time . I truly enjoyed my experience on the Queen Elizabeth this time and felt the service had come up a notch. I had always been intimidated by the Cunard line thinking it would be too formal for me , but it is not . It has the perfect blend of subtle elegance with casual sophistication. A truly nice blend of experience.

July 1, 2026
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Rated 1 out of 5 stars

Unresponsive

Got married on QM2 transatlantic. Took lots of people. So want to book a world cruise for next year. No response from email address:

guestservicesteam

Googled Sales Director. This is the person I emailed: Iain Baillie

No response.

Do they even want to book if not via a reseller??

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fantastic history, and enjoyable events.
We used the QM2 as a means of moving our family from Italy back to the United States and it was a great way to do it!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Marvellous from start to finish

Marvellous from start to finish. The restaurants provide fabulous food. The quality of the service is outstanding. The comfort on board is second to none. The staff are friendly, efficient and happy at all levels of service.

June 22, 2026
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Rated 5 out of 5 stars

Traversing the Atlantic on the Queen…

Traversing the Atlantic on the Queen Mary 2 is an amazing experience and a way to switch off and relax. Arriving into NYC in the early morning and watching the sunrise over the skyline is an absolute wonder. As she is the only remaining ocean liner in the world, it is a joy to travel on her. Would recommend.

June 26, 2026
Unprompted review

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