Cunard Line Reviews 

Just been cruising on Queen Anne to Norway and the north cape, so many memories created by the whole experience of the journey and the locals.
Many thanks to all at Cunard.

I always look forward to travelling with cunard and enjoy the sense of occasion and dressing up in the evenings; to me it is part of the experience. However on our last Norway cruise on board Queen Anne we were disappointed to see that the dress code had sunk to a new low....... Getting dressed up, especially on a gala night to see guests being admitted to the restraunt and bars in shorts and t-shirts was disappointing. I hope this is not evidence of a downturn in Cunard standards???

'Queue'nard's Queen Anne
Having perviously travelled on Cunard's older ships we booked a trip on Queen Anne to the
Norwegian Fjords. What a shock was awaiting us.
We were notified in advance that embarkation would be delayed by 1.5hours, when we arrived
there was a long queue outside the terminal, embarkation was lengthy and confusing. The chosen
Mayflower Berth was a long way from Southampton Centre, you really need a taxi.
Queen Anne caters for approximately 1000 more passengers than Cunard's other ships, however
the communal areas are no bigger, the result is that everywhere is crowded and at times it is
impossible to get a seat anywhere on the ship. It has a very busy, congested and noisy feel. It's
impossible to find anywhere to relax due to loud conversations and mobile phones on
loudspeakers.
Gone is the traditional Captains reception with bubbly.
The promenade deck is narrow with no room for any loungers to relax upon as on the other ships.
At times there were long queues for the Brittania restaurant and at times it can be difficult to get a
seat in the Buffet. The buffet is no longer self service and so you need to move from queue to
queue to get served.
The Afternoon Tea is always way oversubscribed in the Queen's Room, though to be fair we were
offered an alternative eating area on one occasion. The cream for the scones is now synthetic, not
clotted as it was on the other ships. The sandwiches are dry and bland.
The talks were dumbed down compared to previous voyages to reflect the change in target
customer. Gone is the string quartet at afternoon tea, replaced by an electric guitar duo
reminiscent of a working man's club.
There are now supplements required for most meals taken in the Golden Lion Pub to reflect
Michel Roux's endorsement.
The cruise attracts customers of the upper age group and is tailored to attract that customer
base, so be prepared to wait for mobility devices to be loaded when rejoining the ship at busy
times, not really a problem as long as you know what to expect prior to booking the cruise.
Some port visits are small towns with little of interest other than local shops selling tourist tat,
though we did find some challenging hillside walks. Many points of interest were often closed on
the day that the ship docked, such as cathedrals at Tromso. The small port venues were
swamped and overloaded with the combined cruise numbers from this ship and often several
other ships on the same day.
The food was very average fair, acceptable quality but dull, unimaginative and repetitive.
The very loud music being played at venues throughout the ship can be heard in the cabins most
of the day.
The Sunday Service led by the captain is no longer, though there was a Jewish Sabbath Service.
The staff overall were good, though for the first time on a Cunard Cruise I was curtly shouted at
across the room by a member of staff, just a reflection of the falling standards.
This ship is Cunard's latest attempt to screw as much revenue out the customers with no regard
to their previous reputation for quality which attracted their loyal customers. There is undoubtably
better value with other operators as Cunard is no longer a premium brand, just an expensive
alternative to similar budget cruises. This is the worst cruise experience I have ever encountered,
far from my previously relaxing experiences.

QM2 Transatlantic crossing . Exceptional food in Princess Grill. Loved the ocean . Meeting new people. Friendly professional staff. Great stateroom. Nothing too much trouble .

The Queen Elizabeth is a beautiful ship that is an absolute pleasure to travel on. The Queen's Grill experience is the best dining experience you will ever have in your life. Go ahead, splurge, it's worth it!

Norway trip first and last with Cunard Queen Anne.
The senic part of the trip was at night, not what was advertised.
The food in Britania was not good neither was the service, we ended up paying for extra in the specialty restaurants.
The entertainment was like watching school shows we gave up.
Not enough daytime talks etc...
Our balcony came with cigarette butt's and knickers not ours, they stayed all week.
No soap in the ladies toilets or 1 pump to share.
I was so dissapointed in what is meant to be the best cruise, give me Fred Olson or even P &O anyway.
When I put in a complaint was told that I had nothing they considered to complain about.
WILL NEVER USE CUNNARD AGAIN.

Cunard ruined my 40th Anniversary
We initially arrived at the dock on 24th June, the hottest day of the year so far, and was made to queue for 2 1/2 hours in the heat due to a problem with the air bridge. With hundreds of us all packed tightly together in that heat it became unbearable and people were becoming ill. Finally, about 10 minutes before they began the slow process of onboarding us they started to bring round water. It felt that we were treated like cattle.
We then were given our stateroom allocation only to find it “upgraded” to the top deck next to the swimming pool after multiple calls telling the booking department I was scared of heights and also the movement on the higher decks made me sea sick. In addition we had asked where a quiet part of the ship was and had selected our room based on this advice. We confirmed all this before we even left our house and that we were on the 8th deck, which was a high as I could bear to go.
We asked to be moved to a lower deck and was told this wasn’t possible. All this about 15 minutes before we were about to sail. We had no choice but to leave the ship.
We then asked and expected a refund but was told that as we hadn’t specifically said no upgrade, though they accepted we told them we couldn’t go to a high deck, that we could not have any refund, not even a portion.
This treatment on what is supposedly a luxury cruise line is appalling and I wouldn’t recommend them to anyone as, if anything goes wrong, you can expect to be treated as a nuisance rather than them trying to resolve.

I enjoyed the hot chocolate cart that came around during the time we were at the Glaciers.

No better way to cross the Atlantic in both style and ability to relax. And you completely avoid jetlag!

A very joyous enjoyable experience
Quality Royal treatment first class

Wonderful holiday again. Cunard retain the old school values of class and service, where the guests are made to feel special.

An exceptional experience from start to finish. Highlight was the dining experience where made to feel like a VIP every day with quality dishes and drinks. Staff throughout exceptional and very friendly.

The staff and service that they provide is second to none. Cunard have standards and the live up to them.

My wife and I recently completed an Alaska voyage with Cunard aboard the Queen Elizabeth. We disembarked at approximately 7:30 a.m. on June 2, 2026.

Voyage Details:
• Voyage Number: Q614
• Travel Dates: May 21, 2026 – June 2, 2026
• Stateroom:

Our luggage was collected through the Porter Service. We checked three pieces of luggage. Two arrived with us in San Diego, but the third piece did not.

Alaska Airlines personnel initially advised that the missing bag showed a status of "Cancelled." They have since confirmed that they never received the bag. I am hoping you can help determine its whereabouts and whether it may still be in a Cunard baggage handling area or another location associated with the transfer process.

Since June 2, we have called and emailed repeatedly, yet it feels as though our complaint has been ignored.

When we do reach someone, we receive the same response: they are looking into it and someone will call us the next day.

Surprise, No call back. This has been nearly a month, and this is very Unsatisfactory. Unfortunately, we can't even get a person on the phone ot lodge a proper complaint.

WE WILL NEVER TRAVEL WITH CUNARD AGAIN.

Queen Mary 2 RIP off ?
We have generally had a pleasant time on board however a few niggles

1. Payments and pricing. Nothing is transparent for example my son and I seeing the advert for a free haircut went and were told we had to come back later . We had an extremely quick back and sides trim which cost a staggering $140 . As we had to make an appointment I wasn’t so stupid as to think I wouldn’t be charged BUT there’s no prices up anywhere so how are you to know?

We are on the drinks package but we also have a fridge in our room in the information it gives prices for cola etc but it’s not obvious if you have a drinks package if this is covered ! ( edit: the fridge in our room is charged even though we are on the drinks package ! So if we want a cola we have to leave our room get the lift walk the corridor get service at a bar using our card and return all the way back when we have that exact same drink in our fridge ! Utterly ridiculous!!)

It states on line that room service and food is free but there is a price list in the room ? So do we pay or not

Next service and friendliness. Most of the staff are really great but bizarrely both the captain and shop staff seem to be averse to any conversation !

We were invited to meet the Captain we turned up after getting suited and booted! We stood in line but were being actively encouraged to enter via the other door and NOT meet the Captain ! We carried on and had to alcohol gel our hands. We walked up to the Captain tried to shake hands but he said no and fist bumped . Then no conversation other than you stand there I stand here photo taken then right will speak later before being shooed away. We never talked to the captain because after a well rehearsed quick speech he disappeared as did most people leaving the room empty and my wife and I wondering why we even bother to get dressed up . I also think the way we were greeted was extremely disrespectful and smacked of “ more stupid passengers”
The sales staff in the stores particularly the watch stores just ignore you pure and simple! We went to a champagne watch event to find nothing there only people looking at jewelry had champagne certainly we weren’t offered any! The whiskey selection is very poor no Island whiskey like lagavuillin or laphroig ! The book shop is an absolute joke with empty shelves. Whilst the library is nice the book selection is awful !

Food. Whilst yes the food is generally ok it’s a cattle market in Kings Court and the food is absolutely 100% not as stated so some examples…. 1. Sweet and Sour chicken is just chicken in tomato sauce ! No sweet sticky sauce lol….2. Coronation chicken is grey brown chicken in a grey brown tasteless sauce not the yellow mild curry you would expect . 3. The cheese selection is awful … who picks TWO blue cheeses out of four or five cheeses ? 4. Breakfast salmon and scrambled egg was wet runny scrambled egg with a few pieces of really tiny diced salmon ….. really ?!?!

2. Entertainment. Yeah it’s just ok nothing amazing . On one of our films on space. the projector lens was dirty causing a smudge across the screen ….. really unprofessional(edit: the two British comedy shows have been excellent really good although I’m not sure other nationals get all the jokes…. “ I’m playing all the right notes just not in the right order” most British adults could recite that backwards and know why but other nationals probably not )

3. Service. Twice we have rang for service from our room and twice absolutely no one has come !

4. The pools . The upper pool is reserved for adults in which case why are adults swimming endlessly lengths in the lower pool ? I’d like to see the lower pool and single hot tub reserved for adults with children … adults could use the upper pool and two hot tubs . In this way kids could play in the lower pool without getting in the way of “ snotty serious swimmers”

In summary , it could be so good but there’s no professional attention to detail! Who on earth is in charge of food ? Come on get a grip ! Captain get some people skills for goodness sake and generally get these problems sorted out ! People are not all millionaires people work hard and save to come on your ship they pay a lot to do so and it’s just not good enough !

We used the QM 2 as a means to get from the USA to the UK. The cost was about the same as economy air fare and far cheaper than business class, plus you get high end room and board for a week! NYC to Southampton is a scheduled liner service so you're not getting the full cruise experience like you would with Princess or Celebrity etc., but it's very close. The QM 2 is built as an ocean liner rather than a cruise ship. There is a difference! The food and accommodation were 5 star, the entertainment was first class, the staff were wonderful and I only wish I had the time to use the Cunard QM 2 service every time I needed to travel between the US and the UK!

We have recently returned from a trans - atlantic crossing from New York to Southampton. Everything about the Queen Mary was amazing, but please do not stay in the Sheraton Hotel in Times Square, which was an option given to us. This Hotel is not up to 'Cunard's standards and should not be offered to their passengers.

Our voyage aboard the Queen Mary 2 was a truly memorable experience. From the moment we stepped on board, the ship had the elegance, tradition, and sense of occasion that makes Cunard so special.

The service throughout the voyage was excellent. The crew were professional, warm, and attentive without ever being intrusive. We especially appreciated the calm, refined atmosphere on board, which made the crossing feel like a proper journey rather than simply transportation.

The Queen Mary 2 remains a remarkable ship. She has a classic ocean-liner feel, with beautiful public spaces, comfortable lounges, and plenty of places to relax and enjoy the sea. The dining, entertainment, and daily activities were all well organized, and we always felt there was something worthwhile to enjoy.

What stood out most was the overall sense of grace and tradition. Cunard does a wonderful job preserving the romance of ocean travel while still providing comfort and excellent hospitality. Our voyage felt special from start to finish, and we left with very fond memories.

We would gladly sail with Cunard again and would highly recommend the Queen Mary 2 to anyone who appreciates classic travel, excellent service, and the unique experience of crossing the Atlantic by ocean liner.

Cold food on cold plates often undercooked. Food ran out and was told to come back in 15 minutes when it would be cooked. No choice fior British food except roast dinner, unless you want pizza, Chinese food or burgers. Chips were inedible and fish was non existent in very greasy fish and chips. Staff didn’t care when you complained. We have done lots of cruises but Queen Anne was the worst experience we have ever had. You also had to pay for entertainment and alternative dining was unaffordable. We won’t be going back on this ship. Customer services ignored our email when we made our complaint through their site. This was deffo not 5 star and totally not worth the money paid. Entertainment staff were also rude and inconsiderate. On a positive note the ship was nice as was the round Britain trip.

Our Cunard cruise exceeded every expectation. From the exceptional service and elegant atmosphere to the outstanding food and unforgettable destinations, every detail was thoughtfully planned. The crew's warmth, professionalism, and genuine care made us feel truly valued throughout the voyage. Thank you for creating memories we will treasure forever. We can't wait to sail with Cunard again!