CuppaCo.com Reviews 348

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A hill walking day is always accompanied by a thermos which we share between Cup-a-Soup and coffee. The former comes from supermarkets, but up until now we have always taken more individual coffee por... See more

Rated 5 out of 5 stars

i ordered flavoured coffees and recived them 2 days later , i couldnt belive how quickly everything came , i bought the coffees as friends stateside went on about them for years and in the uk cuppaco... See more

Rated 4 out of 5 stars

The taste quality is as good as Nespresso and the capsules fit perfectly in the Nespresso machine. The only problem is the way the capsules are packaged in individual foil wrappers takes up much more... See more

Company replied

Rated 4 out of 5 stars

Was looking for unique coffee in small reasonably priced amounts as a quirky christmas present and found you guys, brilliant! It did take a few google searches and I had never heard of you so work on... See more

Company details

  1. Furniture Store

Information provided by various external sources

Welcome to CuppaCo, the UK’s leading independent online tea and coffee supplier. Our goal is simple; we want to provide you with the best products on the market all at competitive prices. With a passion for great coffee and a love for amazing tea, we supply homes and offices with all their hot beverage needs from coffee machines to kettles and everything in between.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not trusty at all.

I made an order for some pg tips 12 oz cups because i needed the cups but when my order arrived they didn't look at all with the ones i saw on the website ,i send a message to them to tell them that i want a refund and at the end of discussions he told me that it was what i ordered and they can't give me a refund because that is what i ordered and their website when i entered it's says is on maintenance and it's like that from 7 days already so yea thank you for your service but i still want my money back.

February 3, 2018
Unprompted review
Advertisement
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Fast delivery and good price

Yet another fast delivery from CuppaCo,this is the fourth time I've ordered from them and every transaction has been simple. I'd recommend them 100%

June 15, 2017
Unprompted review
CuppaCo.com logo

Reply from CuppaCo.com

Thank you Eleni for you lovely feedback, we are delighted you have had such great experiences with CuppaCo.

Advertisement
Rated 1 out of 5 stars

The product that was sent was not the …

The product that was sent was not the product advertised and when i emailed to have the product collected and a full refund made the company did not respond at all.

May 10, 2017
Unprompted review
CuppaCo.com logo

Reply from CuppaCo.com

Hi Debra,

Many thanks for your review.

We have looked into your order and spoken with our warehouse and can see that the item was sent out. We are unable to locate your email requesting a refund, would you be so kind to re-send this to support@cuppaco.com.

We look forward to hearing from you so we can get this resolved for you quickly,


Kind Regards,

Team CuppaCo

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look