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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and quick response times, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting the clarity and precision of the assistance received, which often leads to fast problem resolution. However, some people were dissatisfied with the website and user experience, citing issues with login processes, frequent resets, and difficulties with authentication. A few other people also felt that the platform is heavily ad-controlled and that the AI support can be unhelpful for specific games.

What people talk about most

Website

People report ambiguous experiences with the website. Many customers praise it as the best modding website,... See more

User experience

Customers consistently note ambiguous experiences with user experience. Some reviewers praise the platform... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the support team for being... See more

Response time

Clients share positive opinions on response time, consistently highlighting the speed and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The AI support was useless, as all the “fixes” it recommended didn’t apply to ARK, seeing as the game doesn’t appear in the CurseForge app. However, Dana was quick and precise. She asked for my acc... See more

Rated 3 out of 5 stars

I used to love CurseForge, but the updates have just ruined it. Now I use Modrinth it is just better. CurseForge used to be my go to now it is Modrinth.

Rated 5 out of 5 stars

Used CurseForge for a while now and never had any issues at all until now and the way their support worked is nothing but amazing . Fast respons whitin and hour and entire issue solved whitin 3 hrs... See more


Company details

  1. Gaming service Provider

Written by the company

CurseForge is a platform where gamers can find and download mods and add-ons to customize their gaming experience across various titles like Minecraft, World of Warcraft, and more. It's a hub for user-created content, allowing players to enhance and personalize their favorite games.


Contact info

4.0

Great

TrustScore 4 out of 5

201 reviews

5-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Good Programm only one little problem

CurseForge is a verry good programm to play with mods. It is easy to understand and has a lot of different mods. The only problem i see is that you can not use mods for example for minecraft even if they are only 1 version to old. So you cant add a 1.20.5 mod to a 1.20.6 modpack, even if this update didnt change anything from the wise the mod works.

May 17, 2024
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Rated 5 out of 5 stars

Recently required support

Recently required support and the CF team resolved my issue very swiftly and with professionalism. I have yet to have a negative experience with them. Thank you CF!

May 27, 2024
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Rated 5 out of 5 stars

Although I'll admit at first that there…

Although I'll admit at first that there was some confusion because I wasn't getting the response I was looking for, it was quickly resolved when I asked some questions to clarify. They were quick to respond and quick to resolve my issues when I reached out via support.

April 23, 2024
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Rated 5 out of 5 stars

Great customer support

Great customer support, very patient willing to work with me step by step. Until we found a solution. Very fast response time. They are willing to take advice on how to better provide a service to you. Overall, I am very Pleased.
Look forward to what is in store from them in the future

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great support team!

I was having account issues and didn’t understand what was going on, the support team extremely patient and helpful and explained what was happening.

February 20, 2024
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Rated 5 out of 5 stars

Friendly team

Friendly team
I am pleased to upload my creations for The Sims 4 game on this resource. Fast checking, friendly team. If I make a mistake, they will help you. Will answer all questions. I'm happy to be here, thanks guys!

March 19, 2024
Unprompted review

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