Custom Cans Reviews 

475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom headphone cables and audio modification kits, noting how these well-crafted products significantly enhance sound clarity, bass control, and overall listening performance. Consumers also highlight the fast shipping times, professional customer service, and highly intuitive website options that make personalizing various headphone models a completely smooth process. Though some customers noted issues, a small group of reviewers reported receiving damaged shipping packages or incorrect items during their transactions. A few people additionally mentioned concerns regarding unexpected product defects or disappointing sound output on specific purchases.

What people talk about most

Product

Consumers find product to be overwhelmingly positive, praising the superb quality and craftsmanship of the... See more

Quality

Users describe positive interactions with quality, noting that the products are extremely well made and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and fast... See more

User experience

Customers report great satisfaction and positive experiences with user experience. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(475)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent stuff all around!

The headstrap made my Edition XS actually wearable and the Super Grills made my HE400se sound incredible! Prices are fantastic. There was a technical issue when ordering but customer service was responsive, communicative, and they even sent me a cute apology drawing with my order. Fantastic business!

June 16, 2025
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Rated 5 out of 5 stars

Fast service

Great communication with the team. And super fast turn around. Received my headphones back only a few days from when I sent my headphones in. Amazing service

June 13, 2025
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Rated 5 out of 5 stars

Great service from a great company!

Great service from a great company!
I received the parts I ordered from the UK to the US in a very timely fashion. The parts were packaged well. Just what I needed to mod my Sennheiser HD650 headphones.

June 12, 2025
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Reply from Custom Cans

Thank you for your feedback!

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Rated 5 out of 5 stars

Cable and Mods

Purchased a headphone cable and mod kit for the Senn HD600.
Both items had a positive effect, turning the HD600 into an all-rounder that is now as comfortable with Rammstein and Krokus as it is with Miles or J.J. Cale.
The transaction process was properly conducted by Custom Cans, securely packaged and expedited within their stated timeframe.
Thanks guys, you have my recommendation.

June 19, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Smashing products

Smashing products! Does exactly as described! Defo looking at getting more! Thank you!

June 13, 2025
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Reply from Custom Cans

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Rated 5 out of 5 stars

Cable ultra-low capacitance for beyerdynamic T1

Cable ultra-low capacitance extended slim 3.5mm jacks (1.25m navy blue and lime green) for my beyerdynamic T1 ‘s owned for just shy of 2 years and it sounds superb. However I recently managed to lean my full elbow weight on the jack as it went into my Dragonfly cobalt and heard a crack as I damaged the jack. Thankfully the 3.5mm jack and not the DAC. After going through the usual despair of wtaf have I done and how much is this going to cost as this wasn’t a warranty issue I reached out to customcans to see if they would offer a repair.
I sent the cable back and within 48hours I had my cable returned as good as new. A nice handwritten note from Kaya who has confirmed it is all repaired and even, as she put it “given the braid a little massage”.
So thoroughly recommend both the original product and more importantly the customer service which is worth much in my eyes as repair much better than the disposal mindset elsewhere. At a very reasonable cost so well done customcans ♥️👍

July 6, 2025
Unprompted review
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Rated 4 out of 5 stars

You guys are all the way up in Europe…

You guys are all the way up in Europe and hidden in GB. Jajjaja so I just didn’t find the cables and I wrote to someone and responded like a day after the mod kits I wanted shipped out and I wont do double orders to pay twice to customs. So what I’m saying is that you should update your cable ordering method, because it sucks, it’s really confusing. I know you think it’s awesome but it’s really bad and it’s really expensive.

June 10, 2025
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Reply from Custom Cans

Hi Ruben, I agree with you that customs fees can be quite unpredictable, unfortunately we cannot affect that part.
Thank you for your feedback, we do offer more affordable options with stock cables, but the hand-braided cables definitely do get a lot of love and fine craftsmanship put into them and are worth the price tag :)
-- Kaya

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Rated 5 out of 5 stars

I love the headphones

I love the headphones I got the multi coloured ones that react under uv i absolutely love them, They came pretty fast too

May 13, 2025
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Reply from Custom Cans

Thank you for your feedback!

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