Custom Lux PCs Reviews 114

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their custom PCs perform flawlessly and meet their specific needs, from gaming to professional research. The staff is frequently highlighted for being knowledgeable, responsive, and genuinely helpful, providing excellent customer service throughout the entire process. Many appreciate the personalized approach and clear communication, making the experience smooth and stress-free. Consumers are particularly impressed with the efficient service, from initial consultation to timely delivery, and the careful packaging ensures products arrive in perfect condition. The overall quality of the builds, including clean cable management and aesthetics, also receives strong positive feedback.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Customers are delighted with the... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting the exceptional communication, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the top-tier build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pat was absolutely amazing. He came directly to our location and suggested a simple but brilliant fix for our server fan by adding tape — a solution that finally resolved an issue we had been dealing... See more

Rated 5 out of 5 stars

The customer service was incredible. Fast and quick communication between me and Pat (owner). If you’re in the NY/NJ area there’s free one day shipping and he’ll even come and service the computer for... See more

Rated 5 out of 5 stars

Recently bought a custom PC from Pat and I would highly recommend him. He's prompt about responding to your texts and also very honest. He wasn't a salesmen trying to up charge me on upgrades. PC came... See more

Rated 5 out of 5 stars

My son was originally thinking about building his PC with his friends. He had zero experience, so I was hesitant. That’s when we found Custom Lux PCs. It was truly a great experience, and the best dec... See more


Company details

  1. Computer Store

Written by the company

We offer custom desktop and laptop solutions with the best customer support, build quality, and the most flexible payment options. Choose Custom Lux PCs today for the best deals in Gaming PCs, Workstations, Day-Trading PCs, and more! We offer expert 1 on 1 consultations at your fingertips. Request a build or check out our preconfigured options to get started.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Rated 5 out of 5 stars

Great experience

Great experience. Always knowledgeable and reliable. The service was fast and easy. I will definitely use again with further purchases.

November 16, 2024
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Rated 5 out of 5 stars

HAD AN AMAZING EXPERIENCE!

HAD AN AMAZING EXPERIENCE!! Process was so smooth and the deal feels unreal! i love my new pc so much!! Customlux was so easy to work with and had excellent communication throughout the process. I also traded in my old pc which helped reduce the price for my new custom PC build. Absolutely 10/10 experience. I will be a returning customer!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

The best company hands down

The best company hands down! I was looking for a computer a long time ago, and stumbled across customluxpcs. The customer service is on point, price are the most affordable and the builds are out of this world. Been buying from them for more than 4 years now and I’m in love. Get your build today, you won’t regret it!

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great, they took their time going over computers that would fit within My budget along with hearing what I was looking for in a computer. This is a company that does not try to upsell you at all Which is very appreciated when you’re not 100% sure what you’re looking for. Not to mention, they have great customer service that’s available to you. 24 seven and will even help you remotely if going to the store is too far. I’ve never seen a business go above and beyond further customers. This is definitely true customer service. I would definitely recommend them and would use them again in the future

October 30, 2024
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Rated 5 out of 5 stars

Amazing product and service!

It was my first time buying a gaming pc, I had a lot of questions and Pat answered all of them with great detail and very quickly. If anybody i know is looking to buy a PC i would recommend Custom Lux every time!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

CustomLux- REAL DEAL!!

A year into trading and not a tech guy, I knew I needed a good machine to be serious in my venture. Patrick was always available for any questions and recommended components that saved money for a budget. Fantastic build!! Sent pics at completion and arrived precisely within the projected timeframe, packaged safely. Custom Lux is the real deal folks!! Will always and highly recommend!! - proud owner of a Wolf of Wall Street- Custom Lux PC’s

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Product

I was trading off my laptop and was looking for my first PC. I’ve had my PC for a few months now and couldn’t be happier with the setup and price. Shipped my PC to Canada with no issues. Will be a return customer for sure. 10/10 Customer Service.

September 3, 2024
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Rated 5 out of 5 stars

Pat went above and beyond in building…

Pat went above and beyond in building my gaming pc and I received it a day earlier than expected. I was a bit nervous given he’s a smaller business with no store front but reviews helped me make my decision and I couldn’t be happier. Would absolutely recommend Pat and custom lux to friends and family.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service!

It was time for a gaming computer upgrade and a recommendation of Custom Lux caught my eye. Sent an email having an interest in a custom build and Pat was quick to respond. He sent a computer spec list that I felt comfortable with and kept me updated along the way. Computer arrived safely and I feel my money was well spent. I will very much keep Custom Lux in mind when it is time for an upgrade or if a friend needs a suggestion of where to go for their own new computer.

August 16, 2024
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Rated 5 out of 5 stars

Patrick did an excellent job!

Patrick did an excellent job there was a very minor problem that he instantly fixed. build came out great. He helped me every step of the way highly recommend never had a computer this fast in my life.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

As advertised

As advertised! Great price, great rig, fair trade in and A1 service. I highly recommend Custom Lux pcs for your next rig.

August 12, 2024
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Rated 5 out of 5 stars

Trading computer Purchase

I was in the market for a trading computer. I came across Pat's site and sent him an email to ask a few questions. He responded quickly and answered all of my questions- even pointing out options I did not need and how to save money. The computer arrived quickly and works perfectly. I recommend Custom Lux PC without reservation. Great quality equipment and great service.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Knowledgeable, and Passionate!

Definitely would recommend Custom Lux! Our company was in a pinch, and Pat went to great lengths to ensure we could find a quick solution for some higher-end devices made for ML processing. The initial issue was resolved and as such we didn't end-up purchasing, but the interaction was a pleasant experience. Pat was very professional and fast to communicate, spoke with one of our engineers long after business hours where he provided professional knowledge to ensure we found the best solution, and was willing to work with our tight time constraint. He knows his stuff and you can feel his passion for what he does through his interactions.

July 11, 2024
Unprompted review

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