Sarah, our Customer Success Specialist, gives great hints and tips, but recognises the value in keeping sessions short (we're all busy!), focussing on priority areas one at a time. We had a great ap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more
Company replied
Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more
Company replied
We have been a CV Library customer for a couple of years now, accessing their CV database. The database is straightforward to use and fairly standard, however what makes CV Library stand out is their... See more
Company replied
Company details
About CV-Library
Written by the company
CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.
We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.
For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.
Visit www.cv-library.co.uk/cvdatabase to learn more.
For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.
Search jobs: https://www.cv-library.co.uk/search-jobs
Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi
Career Advice: https://www.cv-library.co.uk/career-advice/
We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.
For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.
Visit www.cv-library.co.uk/cvdatabase to learn more.
For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.
Search jobs: https://www.cv-library.co.uk/search-jobs
Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi
Career Advice: https://www.cv-library.co.uk/career-advice/
Contact info
United Kingdom
- 01252 810995
- help@cv-library.co.uk
- www.cv-library.co.uk
4.8
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still experiencing major issues
Still experiencing major issues with this site after their so called systems upgrade, none of my recent applications are showing, parts of my profile are still missing and also intermittent log in and password issues- my previous saved login and password are no longer recognised and I constantly have to reset my password every day. Also issues with search not even recognising my desired location area and constantly showing error messages ‘try again’.
It’s been over a month now since your so called improvements and this site is now unusable and only getting worse every day, constant messages to your support team are pointless as these issues are never fixed.
Update, still having issues- none of my applications are being submitted and I have proof after contacting a recruiter from a recent application and he confirmed no applications received from me or cv library.
I also contacted your customer support and was told many accounts were lost during the migration from the old system during upgrading .
No confirmation that my account, profile or applications are still active or if I need to create a new account again.
Still very poor response on here too and it’s about time all these issues were fixed as it’s now been several months of very poor excuses.
July 2, 2026
Unprompted review
Reply from CV-Library
Hi A,
We apologise for the inconvenience caused following the recent CV library upgrade. We understand your frustration and appreciate you bringing this to our attention. Please reach out to our support team on customerservice@cv-library.co.uk so we can assist you directly and get this resolved as quickly as possible.
Kind Regards,
The CV-Library Team
Reliable and great customer service…
Reliable and great customer service from Alicia Barrett
July 1, 2026
Unprompted review
Reply from CV-Library
Hi Adam,
Thank you for your kind review! We're delighted to hear that Alicia provided reliable and great customer service. We'll be sure to share your lovely feedback with her. Thanks for your continued support!
Kind Regards,
The CV-Library Team
Scarlett and Becca both offer an…
Scarlett and Becca both offer an amazing service. I have used CV-Library for many years and have always had the most amazing Account Managers and Service from the team. They know the site, well, respond quickly and efficiently and cannot thank them enough. Wonderful and easy to navigate site and team. Thank you so much
July 1, 2026
Unprompted review
Reply from CV-Library
Hi Ruth,
Thank you so much for your kind review and for your continued support over the years! We're delighted to hear Scarlett and Becca have provided such great service. We'll be sure to share your lovely feedback with them. We look forward to continuing to support you!
Kind Regards,
The CV-Library Team
My experience has been excellent couldn't ask for anything more
My experience has been great, Matthew Hillary has always been a huge help with and questions or queries I need answering and does so within 15 minutes of me emailing
July 1, 2026
Unprompted review
Reply from CV-Library
Hi Oliver,
Thank you for your lovely review! We’re delighted to hear that Matthew has been so helpful and responsive. We’ll be sure to share your kind words with him
Kind Regards,
Sarah is lovely!
Sarah is great! Extremely friendly and helpful when helping with our accounts.
Goes above and beyond and does it with such a lovely and positive energy!
Excelelnt customer service and quality of work.
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Kyra,
Thank you for your fantastic review! We’re delighted to hear that Sarah has been so helpful, friendly, and supportive. We’ll be sure to share your kind words with her
Kind Regards,
The CV-Library Team
Sarah is always incredibly responsive…
Sarah is always incredibly responsive and goes above and beyond to help, nothing is ever too much trouble. She is a pleasure to collaborate with.
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Vicki,
Thank you for your lovely review! We’re delighted to hear that Sarah has been so responsive and supportive. We’ll be sure to pass on your kind words
Kind Regards,
The CV-Library Team
I've always had a really positive…
I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to.
Sarah Atkinson deserves a special mention as she's always on hand to help with anything I or my clients need. She's friendly, approachable, and always happy to jump on a call or reply to an email to make sure everything is sorted. It's great to work with someone who's so reliable and genuinely cares about providing excellent service.
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Nicole,
Thank you for your fantastic review! We’re so pleased to hear you’ve had such a positive experience with CV-Library. It’s great to know that Sarah has been so helpful, approachable, and reliable—we’ll be sure to share your kind words with her
Kind Regards,
The CV-Library Team
Team Recruit Ltd - CVLibrary review
Team Recruit have used CVLibrary for a number of years.
This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate search.
Carl Team Recruit Ltd
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Carl,
Thank you for your continued support over the years! We’re delighted to hear that CV-Library has been valuable for your candidate searches and that Callie has been able to provide such great support. We’ll be sure to pass on your kind words!
Kind Regards,
The CV-Library Team
Always on hand for support and advice.
Always on hand for support and advice.
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Sam,
Thank you for your kind review! We’re so pleased to hear you’ve found our team supportive and always on hand to provide advice when needed.
Kind Regards,
The CV-Library Team
Sarah Atkinson is amazing
Sarah Atkinson is amazing; her customer service is great and she has excellent attention to detail. She has been incredibly helpful and responsive with managing our job postings.
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Mohini,
Thank you for your lovely review! We’re delighted to hear that Sarah has been so helpful, responsive, and attentive in managing your job postings. We’ll be sure to share your kind words with her
Kind Regards,
The CV-Library Team
Pro-Active
Always a pro-active service. Set up detailed searches for me without me even asking!
June 30, 2026
Unprompted review
Reply from CV-Library
Hi Maria,
Thank you so much for your kind review! We're delighted to hear that you've had such a positive experience with our proactive service.
Kind Regards,
The CV-Library Team
Emily was super helpful and very…
Emily was super helpful and very efficient :)
June 29, 2026
Unprompted review
Reply from CV-Library
Hi Maria,
Thank you so much for your lovely review! We're delighted to hear that Emily was able to help you efficiently and provide a great experience. We'll be sure to pass on your kind words to her.
Kind Regards
The CV-Library Team
Callie has been extremely helpful…
Callie has been extremely helpful and responsive throughout our dealings with CV-Library. She is always approachable, quick to come back to me and genuinely keen to make sure we are getting the best from the service.
It is refreshing to have a dedicated contact who takes the time to understand our business and is readily available whenever we need support... a real credit to CV-Library.
June 26, 2026
Unprompted review
Reply from CV-Library
Thank you for your fantastic review! We're delighted to hear how helpful and responsive Callie has been. We’ll be sure to share your kind words with her
Kind Regards,
The CV-Library Team
Reply from CV-Library
Hi James,
Thank you for your review! We're delighted to hear you’ve had a great experience with Olivia. We’ll be sure to pass on your kind feedback to her!
Kind Regards,
The CV-Library Team
Courtney Jackson is extremely helpful
Courtney Jackson is extremely helpful ! He clearly understands his client base! Courtney works hard to suggest tips and advice to ensure that I get the very best return from advertising my jobs through CV Library.
June 29, 2026
Unprompted review
Reply from CV-Library
Hi Tony,
Thank you for your fantastic review! We're delighted to hear Courtney has been so helpful and provided valuable advice to help you get the best results from your job advertising. We'll be sure to share your kind feedback with him!
Kind Regards,
Th CV-Library Team
Reply from CV-Library
Hi Iain,
Thank you for your kind review! We're delighted to hear Toni was helpful and informative. We'll be sure to share your feedback with them!
Kind Regards,
The CV-Library Team
Thank you Marina Papachristou
Thank you Marina Papachristou
Great service and excellent communication
June 25, 2026
Unprompted review
Reply from CV-Library
Hi Domus,
Thank you for your kind review! We're so pleased to hear you received great service and excellent communication from Marina. We'll be sure to pass on your lovely feedback to her!
Kind Regards,
The CV-Library Team
Reply from CV-Library
Hi Joseph,
Thank you for your continued support! We're delighted to have earned your trust and truly appreciate your confidence in CV-Library.
Kind Regards,
The CV-Library Team
Great Service
I was assisted by a Lady called Eleanor who went above and beyond to help with what I needed !
June 25, 2026
Unprompted review
Reply from CV-Library
Hi Luis,
Thank you for your lovely review! We're delighted to hear Eleanor went above and beyond to help you. We'll be sure to pass on your kind words.
Kind Regards,
The CV-Library Team
Customer service is second to none
Customer service is second to none, best job board available in my opinion.
June 25, 2026
Unprompted review
Reply from CV-Library
Hi Liz,
Thank you for your fantastic review! We're thrilled to hear you rate our customer service so highly and consider us the best job board. We really appreciate your support!
Kind Regards,
The CV-Library Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.