CV-Library Reviews 

4,892
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and always ready to jump on a call or reply quickly to any questions or support needs. People also appreciate the practical tips, detailed guidance, and personalized training sessions provided to help them get the absolute most out of the platform. However, some customers also noted frustrating issues involving unexpected login problems, lost accounts following system updates, and difficulties effectively tracking their job applications. A few reviewers were additionally dissatisfied with the unhelpful customer support received when trying to resolve these recurring account access issues.

What people talk about most

Staff

People report positive experiences with staff, praising the team for being consistently helpful,... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Service

Consumers find service to be positive, highlighting fast and reliable support from helpful team members.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful support and clear... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah, our Customer Success Specialist, gives great hints and tips, but recognises the value in keeping sessions short (we're all busy!), focussing on priority areas one at a time. We had a great ap... See more

Company replied

Rated 5 out of 5 stars

I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more

Company replied

Rated 5 out of 5 stars

Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more

Company replied

Rated 5 out of 5 stars

We have been a CV Library customer for a couple of years now, accessing their CV database. The database is straightforward to use and fairly standard, however what makes CV Library stand out is their... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Search Service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,892)

638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support from Sian today

Great support from Sian today. Have always received such a good service from CV Library. Thank you

May 7, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Natasha,

Thank you for your feedback! We’re delighted to hear Sian provided great support, and we really appreciate your continued trust in CV-Library.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Fab customer service from CJ

CJ was very informative and really helped with providing me with information and support with tools I didn't realise were possible to use.
I am hoping this will now make our candidate searches more efficient.
His customer service skills were perfect.

May 7, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Tiah,

Thank you for your great feedback! We’re so pleased to hear CJ was able to provide helpful support and share tools to improve your candidate searches.

Kind Regards,
The CV-Library Team

Rated 1 out of 5 stars

Scam websight

Scam websight, after registering a job appeared the next day coincidentally in my home town a training course that I'd been looking for and surprise surprise you had to pay for the course. This was no coincidence

May 7, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Georgina,

We’re really sorry to hear about your experience. We are keen to assist you so, please do provide us with further information by emailing us at customerservice@cv-library.co.uk.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Terri was great gave us lots of tips…

Terri was great gave us lots of tips and tricks to get the best out of searching and using the platform.

May 7, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Libby,

Thank you for your feedback! We’re so pleased to hear Terri was able to share helpful tips and tricks to help you get the most out of the platform.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Fabulous experience

Nimesh was a brilliant help and support showing me the in's and outs of CV-library from a recruitment perspective! Very friendly and so professional, an absolute delight to speak to. Thank you so much!

May 7, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Katy,

Thank you for your lovely feedback! We’re so pleased to hear Nimesh was able to help and provide a great experience. We’ll be sure to pass your kind words on to him!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Nick Powell is my Account Manager at CV…

Nick Powell is my Account Manager at CV Library and has proved invaluable, very helpful and always offers really great advice. Highly recommended.

May 5, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Samantha,

Thanks so much for your kind words! We're glad to hear Nick has been so helpful, we’ll be sure to pass this on to him.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Marina was great

Marina was great, solved the issue swiftly!!

Thank you :)

April 30, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Elliot,

Thanks for your feedback! We’re glad Marina was able to resolve your issue quickly, we’ll be sure to pass this on to her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library Customer Service

My review is based on training I completed. Isaac was friendly, professional, and very clear throughout the session. He provided me with all the tools I need to effectively use the CV-Library database. His customer service was excellent, and he is always prompt in responding to any queries. Highly recommended !

April 28, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Maria,

Thanks for your great feedback! We’re pleased to hear Isaac delivered such clear, professional training and provided the support you needed. We’ll be sure to pass this on to him.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Product and Service, David Payne deserves a promotion.

I approached CV library as a recruiter to help with a campaign I was running. I dealt with David Payne throughout the process and I have to say I was very impressed by both the professionalism and the level of support offered but David and CV Library. Not pushy in the slightest, took the time to understand my needs, didn't upsell me on things I did not need and supported me throughout a trial period with them. If you are looking to recruit for specific roles, I would highly recommend CV library, easy to use searches, watchdogs and a support team that really cares that you are getting your monies worth. Pricing is way more reasonable than their competition too. We are not including this in our long term operation.

April 30, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Robert,

Thanks for your detailed feedback! We’re glad David provided such professional, supportive service and that you found value in the platform.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Callie Dyers was extremely helpful

Callie Dyers was extremely helpful
she helped me with a login issue - smooth and seamless. Answered all questions with excellent politeness and solved issues promptly

April 30, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Marcus,

Thank you for your kind feedback! We’re delighted to hear Callie Dyers was so helpful in resolving your login issue smoothly and with such professionalism. We’ll be sure to pass this on to her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Kaylin was Amazing she took the time to…

Kaylin was Amazing she took the time to explain everything in detail.

April 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Thanks for your lovely feedback! We’re so pleased to hear Kaylin took the time to explain everything clearly, we’ll be sure to share this with her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CJ is always helpful

CJ is always available ; today, he went the extra mile with conducting research and providing data that allowed for a change in strategy that will hopefully allow me to find the perfect candidate.

April 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Steve,

Thanks for your great feedback! We’re glad CJ’s research and support helped shape your strategy, we’ll be sure to pass this on to him.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Super Scarlett

Great and quick service from Scarlett as always. Very friendly and always more than happy to go above and beyond to help.

April 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Maggie,

Thank you for your kind words! We’re delighted to hear Scarlett provided such great, friendly service, we’ll be sure to pass this on

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Nick Powell was absolutely brilliant…

Nick Powell was absolutely brilliant this morning in supporting us. His knowledge, understanding and input was really helpful.

We are really excited about our partnership with CV-Library

April 29, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Adam,

Thanks for your kind words! It’s great to hear Nick’s support was so helpful. We’re really looking forward to our partnership

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I found Toni's training session really valuable

I found Toni's training session really valuable and worth while . She has taught me about extra searching tools how to gain the most out of C.V library .

April 28, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Jane,

Thank you for your feedback! We’re delighted to hear you found Toni’s training valuable and helpful in getting the most out of CV-Library

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sign in issues - solved!

I was having issues logging in first thing, which a few home remedies couldn't fix. The CV library team noticed and called me directly to help solve the problem, even without me submitting a report. A quick call with Emily and the problem was fixed in minutes. Super speedy without taking much of my time. Thank you!

April 28, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Rachel,

Thank you for your feedback! We’re really glad we could step in quickly and get this resolved for you. We’ll be sure to pass your kind words on to Emily.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great customer service

Great customer service, very friendly and very helpful

April 28, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Max,

Thank you for your lovely feedback! It’s great to hear that you found our team friendly and helpful, we’ll be sure to pass this on. We look forward to helping you again soon!

Kind Regards,
The CV-Library Team

Rated 4 out of 5 stars

As a business owner I have been working…

As a business owner I have been working with CV lib for over 15 years and have weathered some difficult storms including a pandemic and economy challenges. Over the past 5 years the business has had to change to reflect these challenges. CV lib in particular Callie and Nikki have supported and offered patience, understanding and a flexible approach to ensure Zebrec continue to be a customer. While CV lib has grown over the years it is really reassuring as a small business to speak to the same people when questions need answered. Business Director @ Zebrec

April 28, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Claire,

We’re glad Callie and Nicki have been able to support you, we will be sure to pass these kind words on to them.

Kind Regards,
The CV-Library Team

Rated 1 out of 5 stars

Scams and fake roles

Since uploading my cv and creating a profile I’m now constantly bombarded with scam calls and emails, I’ve never received a genuine call from an employer with a job opportunity .
I never receive relevant email job alerts either. Your recommendations are useless too - roles in Scotland or Yorkshire , really?? I specified my area, and you completely disregard this and send anything anywhere !!
CV library is just the same as all the other so called ‘leading’ job search sites - only interested in harvesting personal data and selling it to third parties.
After applying for a role there is no way to track the application or know if it was even received by the employer, they don’t even bother to respond or say if it’s successful or an interview.
No active roles at all. Fake and scams

April 9, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi C,

We’re really sorry to hear about your experience. We understand how frustrating this can be so, please do provide us with further information by emailing us at customerservice@cv-library.co.uk.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Scarlett was very helpful and extremely…

Scarlett was very helpful and extremely cheerful and enthusiastic, especially for a Monday!

April 27, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Stuart,

Thank you for your kind feedback! We’re so pleased to hear Scarlett was so helpful and brought such great energy to your experience. I’ll be sure to pass on your comments

Kind Regards,
The CV-Library Team

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