DAMAC Properties 

Stanley briefed well about our townhouse and the snagging process

Few snags were identified and I hope it will be rectified asap

Lama was very efficient and cooperative while viewing, she is very professional,

Vishal
P392
Malta 2
Damac lagoons

Terrible Customer Service
I had a unit which I wanted to sell before I finished the complete payment. DAMAC Team allowed me to sell provided that I clear basic charges including DEWA deposit which they assured me would be collected from DEWA on the sale of the house. After the sale I went to collect my payment from DEWA and to my dismay found out that DAMAC had not registered DEWA in my name. I followed up with DAMAC and no department wanted to take responsibility for this error, including the very staff that assured me a DEWA refund. They referred me to customer service, finance and each department denied responsibility. They finally told me to settle with the new owner . Completely unreasonable considering that it was DAMAC that assured me they would register on my behalf and there was no sense in dealing with the new owner. The whole process took more than 6 months due to lack of accountability on DAMAC end. Very let down by this treatment of customers.

Update 16-3-2026: after the response from DAMAC on my review I have not yet received any follow up call. I need an explanation why I was so inconvenienced for a simple DEWA deposit refund- more than 6 months of multiple visits to DAMAC and DEWA. Awaiting the update from DAMAC.

Lama was very helpfull for J477 handover visit. Small comments here : the handover office map location is not updated in google map that create delays for arriving in time.

Out of Pocket Due to Last-Minute Cancellation

Our experience with DAMAC Properties regarding our snagging appointment at DAMAC Lagoons has been extremely disappointing.

We waited 5 weeks just to gain access to the app to book our snagging appointment, while other owners were able to secure appointments within 10 days. After finally managing to book a date, we arranged flights from the UK, organised accommodation, and took limited time off work specifically to attend.

With only 5 days’ notice, the appointment was suddenly cancelled and moved two weeks later. By that point everything had already been arranged, which has left us out of pocket and caused significant inconvenience.

When we contacted customer service and requested compensation for the expenses we had already incurred, we were told that we had “accepted” the new appointment. This is not correct. We did not accept the change – we were simply informed that it had been rescheduled.

We have asked for this to be officially recorded, as we will need this documentation in order to claim back the costs caused by this cancellation.

For a developer of this size, this level of communication, organisation and customer care is extremely disappointing. Customers should not be left covering expenses due to last-minute scheduling changes. We contacted them back but we still haven’t had a response! I want to be compensated for our expense and time ..
I will be escalating it to RERA as they can’t even be bothered to get back to us with the follow up .

Bl 912
Mr stanley was helpful and a cheerful young man.thanks

Disgusting company. Gets agents to sell properties and doesn’t pay their commissions. The Sajwanis and their bogus management have no honor, integrity or respect. Shameful.

J130 Costa brava
Stanley supported us throughout the inspection in an excellent manner. All questions were answered and we look forward to finalizing the handover process with him.

Khaja arif DLP engineer visited my villa and resolved the balcony door issue after several follow ups with damac. I hope the issue wont come back again - Thanks for your support.

Calera villa 304

Thanks for the good service to damac team, khaja arif DLP engineer is very supportive.
Villa 62 legends

Raed from smart fix and Mr Khaja Arif has really been quick to fix the AC issue in no time . Really appreciate the quick response . That’s Damac team

Only Interested in Sales

Thanks Stanley for your help and support during our visit, your were very keen to answer all our queries and brought other teams to explain All what we need.

Thanks again bro

I wrote a review entitled “Amateurs selling luxury” about a week ago based on my extremely poor customer service with Damac.
Of course they replied with the usual “we care” attitude and that they would promptly get back to me and resolve the problem. To date I have not been contacted by anybody from Damac which clearly indicates that they simply do not care. I guess currently it is a sellers market, but they seem to forget that what goes around comes around. So much about my experience with Damac!

Stanley was very professional and answered all my questions he really made my snagging very easy

I once tried to see what they have to offer. Had to fill in my phone number as it was mandatory. Since then, they won't let me be. I told them I'm not interested anymore, but they kept messaging and calling me. I blocked all numbers from the UAE. Now I get anywhere from 1 to 7 voicemails everyday. This is insane!

Villa 100
Mr Stanley was helpful and explained all details to me Must say my experience with him was amazing. Very helpful and quite knowledgeable of what he offers

Eng Ahmed and his team are proactive and solution driven for all matter of support and maintenance!

Villa d142

Mr stanley was help and assisted me professionally.. thanks stanley

We were approached by Zaki in JBR and everything was professionally arranged for us to be picked up the following day from our Hotel.

Timely pickup no issues but when we got to the offices we were made to sit in a room for 30mins not a single person attended. I was serious about investing and hence chose a renowned name but felt they were highly unprofessional once we got to their offices.

Make sure you have plenty of time when you want to book a visit to them.