Damensein Reviews 

852
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would give minus stars if I could, I ordered some lingerie and when it turned up it was laughable, absolute cheap crap, I should have known as it was cheap £. Do not order from this site, pay a bit... See more

Rated 1 out of 5 stars

Just dreadful. Wish I'd looked at reviews before buying - it's cheap and nasty, as if they've stolen catalogue pictures from somewhere legitimate and are making copies. Nothing like photos and impossi... See more

Company replied

Rated 1 out of 5 stars

I nearly bought clothes from Helolinen. Something made me check the reviews first as the discount offered didint seem right ; and found out it belongs to Damensein. Just wanted to warn others as there... See more

Company replied

Rated 1 out of 5 stars

Like everyone else, I wish had had read the reviews before placing an order. Leather shoes were plastic shoes, size 7 was size 8. For cotton top I received a very shoddy polyester top,wrong size and... See more

Company replied


Contact info

1.1

Bad

TrustScore 1 out of 5

852 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(852)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thank you for your reply

Thank you for your reply. My order number is HBTXB00012535. My parcel has been re routed only by my intervention! My work place closes at 12.00pm so I contacted Royal Mail to re route my parcel to my home address. I will be receiving it on Thursday, which I should of being receiving it today, if you would of took action.

August 27, 2022
Unprompted review
Rated 1 out of 5 stars

You removed my review

You removed my review! I was trying to help people by warning them of this site! As you "trustpilot" can see is a terrible one, as everyone else is saying!

March 31, 2022
Unprompted review
Rated 1 out of 5 stars

Scam site. AVOID!!!

I purchased a jumper, what arrived was a poorly printed jumper print on a cheap t-shirt. This is a scan site. Do not order from them!

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

Do not order from this company they are…

Do not order from this company they are a scam the clothes look nothing like they do on the advert. They are a Chinese company the clothes are also poor quality at high prices

August 7, 2021
Unprompted review
Damensein logo

Reply from Damensein

Hi colin,

3Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

Any more issues, feel free to contact us via service@damensein.com.

Stay safe and have a nice day!

Rated 1 out of 5 stars

Ordered Nov 2020 and 2 items missing

Ordered Nov 2020 and 2 items missing. I have been chasing them for delivery or refund of £22 since. They fob me off with various excuses until recently they offered me coupons to make another purchase. I agreed and after chasing them for coupons they now tell me its not possible so they will refund me. Now I find out that as its after 180 days from purchase they have to contact Paypal to make this refund so they need to wait for Paypal to react to their request. ONE EXCUSE AFTER ANOTHER WITH THIS COMPANY>
July ; refund now received

July 9, 2021
Unprompted review
Damensein logo

Reply from Damensein

Hi Gillian,

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

DON'T ORDER FROM THIS COMPANY

DON'T ORDER FROM THIS COMPANY. Products are nothing like the photo-shopped images on the website. They appear to be printed images on synthetic fabrics and sizing varies. When I asked to return the goods for refund, they offered a discount if I would keep the goods but they are horrible. I returned my items to the address they provided and it cost £32, yesterday my returned parcel came back to me as they didn't pay the duty on it when it arrived in China. So I am doubly out of pocket.

July 1, 2021
Unprompted review
Damensein logo

Reply from Damensein

Hi Maxine,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

Any more issues, feel free to contact us.

Stay safe and have a nice day!

Rated 1 out of 5 stars

I bought and paid for dresses

I bought and paid for dresses, on the 6th May 2021, and have heard nothing for them. I can not pay £60.00 to loss it too. Just put the money back into my BANK.

May 27, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for your unsatisfied.

Could you tell us your order number so that we can check and handle this issue for you ?

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

I ordered several items 4/12/20

I ordered several items 4/12/20, two items missing continually told they were due, never appeared, promised a refund- never happened. Most items were not the colour/fabric advertised. Company couldn’t care less.
I received your generic response 21st May 2021 -pathetic and strangely enough I have been going around in circles unable to further respond. Here’s the information you have asked for. HBTXB00012772 never received balance of order placed 4th Dec 2020, £13.97 + £16.06 = £30.03 you said you would credit my card within 3-7 days prior to my initial complaint months ago- STILL WAITING.

May 21, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for your unsatisfied.

Could you tell us your order number so that we can check and handle this issue for you ?

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They sent me completely different item quality quality poor and im not stuck in a lengthy returns process. I ordered using PayPal so am going though their resolution process, however I am disappointed that PayPal would allow a company which is so clearly a scam to use their services

May 12, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for all inconvenience.

We will try our best to improve our service .

Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP. Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

Terrible Company

Do not give this company your money. They sent me a top that was completely different visually from the one on the website .The second item I was returning had a 100'/, cotton label on it but was stretch and clearly synthetic.After giving me lengthy instructions to follow to get a refund, they closed the appeals process as though I hadn't replied.

May 7, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for all inconvenience.

We will try our best to improve our service .

Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP. Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

DO NOT BUY FROM GEOKOA UNLESS YOU HAVE…

DO NOT BUY FROM GEOKOA UNLESS YOU HAVE MONEY TO THROW AWAY. CLOTHING OF A VERY POOR STANDARD AND CUSTOMER SERVICE IS A JOKE!!!! SAVE YOUR MONEY

April 28, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for all inconvenience.

We will try our best to improve our service .

Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP. Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

I would give this no stars if possible…

I would give this no stars if possible ordered 3 dresses extremely bad quality have emailed and the emails just bounce back have also left message on their Facebook page and dm Geokoa avoid I will be contacting trading standards do not touch the appalling company

April 13, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for all inconvenience.

We will try our best to improve our service .

Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP. Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

Ordered goods on 30.12.2020

Ordered goods on 30.12.2020. Tracking was appalling and until well into February it stated that the goods were in China. Eventually a package arrived at my home while I was out, I would not have accepted it had I been at home. The quality of the goods are poor and not in keeping with the photos on the website. Descriptions are no as the goods actually are. The described colours are not accurate. Everything is not as it seems. An enclosed invoice appears to state that the goods, were ordered on 30.12.2020 and shipped on 31.12.2020, where were they shipped to, certainly not me, as I do not live in China. I will not use them again , please be aware

April 6, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for all inconvenience.

We will try our best to improve our service .

Your claim/complaint t/feedback is very important to us . We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP. Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

Scammers - be careful they are not legitimate

NEVER EVER buy from this. They are scam and con artists who are from China and run a fake business and have a fake licence. They have been stealing money.
They are also under the name of GEOKOA, so just be careful and report them as soon as you see similar clothing types etc. They have clearly got a motive to con people - I don’t know how they ended up in a job like this and I feel sorry for them having to result to crime as a way to make money but I hope they realise who they are impacting.

Do not ever buy from anyone you see who has a similar clothing. To check if they are scammers look at the quality of website, usually most, if not all, fashion brands have an Instagram page where they have a reasonable following or Instagram influencers wearing their clothing. They can’t get away with not doing that anymore in this day and age. Stay away from them!

April 3, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for your unsatisfied.

Could you tell us your order number so that we can check and handle this issue for you ?

We valued your business and we will try our best to help you resolve the problem.

And pls noted that we are not scammers .

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

Do NOT buy!

Do NOT buy!
Items took months to arrive, half of them were missing, wrong colors (for the few that did arrive), not the material that is advertised on the website and sizes are completely wrong! Don't waste your money!

March 15, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for your unsatisfied.

Could you tell us your order number so that we can check and handle this issue for you ?

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

Scammed!

Very annoyed that I fell for this cheap, (probably) chinese company! Photos of winter knitwear looked lovely. What I received were cheap imitation items, some not even knitwear!
If I wanted to return items, it would charge me postage to China!! Or I could have a 15% refund! A pittance!
I'm rapidly learning to do research into these companies, but I've lost money on no goods, or shoddy goods!

March 15, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for your unsatisfied.

Could you tell us your order number so that we can check and handle this issue for you ?

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

Rated 1 out of 5 stars

This is a criminal enterprise based on…

This is a criminal enterprise based on defrauding buyers. When you buy something from them, they deliver a shoddy product and then make a profit by offering a 15% refund for not sending the goods back saying that the cost of shipping to China may be more expensive then the cost of the goods.

March 4, 2021
Unprompted review
Damensein logo

Reply from Damensein

Sorry for your unsatisfied.

Could you tell us your order number so that we can check and handle this issue for you ?

We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@damensein.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Damensein

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look